Draingo Plumbing

Adam B.

Draingo was the company contracted by my warranty company (American Home Shield). The experience started off poorly when they cancelled on the first day they were scheduled. The next visit included them assessing what was wrong - this included looking at a leaky tub faucet, a sump pump under the house and determining the water regulator for the house was not functioning correctly. They told me the problems could not be addressed during the visit and that they would have to come back on a different day and that to access the water regulator they would have to dig up the lawn (they did give me the opportunity to dig it up myself or pay them $375.00 to do it).

The morning of the 2nd visit I went out and dug up the lawn but found no water regulator. I did not think it could be under the house since they had been under the house during the last visit, but I decided to go check anyway and low and behold there it was (I dug up the lawn for nothing) - No additional work had been needed to access it.

After replacing the regulator (thanks) they looked again at the faucet telling me it could not be fixed and that my tub had been installed incorrectly and that to fix it they would have to tear up the tile work surrounding the tub. Additionally, they said the work would need another approval from the warranty company. After several days of not hearing from them I started calling and after several attempts was told not only would I have to cover the cost of tearing up and replacing the tile there would be an additional $375.00 fee associated with accessing the pipes that was not covered by the warranty. This seemed excessive and I contacted the warranty company and although they originally agreed to sending another plumber for a 2nd opinion they came back and said Draingo was the only option and that their opinion stood, but that I could hire a plumber myself, pay him out of pocket and appeal.

So I did. I hired MPE Services, LLC and instead of a 5 hour window they gave me a 30 minute window. The price they quoted just to look at it was $89.00, but for that 89.00 he changed out both cartridges in the faucet in about 15 minutes.

Long story - short: If you are hiring avoid Draingo. If you have a warranty and have to use Draingo understand they may try and take advantage of you.

William R.

I had a water heater go bad on me so I went to my home warranty place for help with that. They referred me to a company called DrainGo that I sometimes see n the area... they had mixed reviews so I didn't know what to think. The technician team name of Cage and Tyler showed up on time and ready to work... I knew they had to replace it so I was waiting for the kicker... They were reasonable and once agreed they went to replace it... they were great and explained everything and answered all my questions! They also have great respect for your home, gentle with everything and finished as quoted. I will refer them to anyone that wants quality work at an affordable price! Those guys rock!!!

Clark W.

Draingo is the plumbing company that my home warranty uses so I have no choice. I have required two service calls. Each time I was given a noon to 5 appointment window and each time he showed up at 5:30. Both time he didn't have the part he needed for my repair. The first time he came back the next day and completed the repair, a second day of my waiting for him to show up. The second call was to replace a garbage disposal. He showed up with a 1/2 horsepower disposal, my broken unit was a 3/4 horsepower disposal. I had to choose whether I wanted to settle with the lesser disposal or spend another day waiting for the plumber to return. I chose to accept the lesser replacement. After this second unsatisfactory experience I felt the need to share it. When they show up, AND when they have the right part, they do good work.

Tricicia R.

I would like to report how extremely rude and unprofessional one of your plumbers, Chad is. I have a warranty with First American and was emailed and texted a number to contact. I called to find out how long it may be as the water is turned off to my house and water is leaking from my upstairs into my living room. I told the dispatcher that it was a warranty call and she acknowledged and told me that she would send it out as an emergency call. I received a call from one gentleman who was already at a site and he said that he would send it to someone else. Chad called me and asked what the issue was and I explained, then he asked if it was a warranty call and proceeded to tell me that I was wrong for calling them directly and that I had to wait until Monday morning. He would not listen to a word I said, he kept over talking me and then he hung up the phone on me. If this is the level of customer service you provide to your warranty clients, then you all should not participate.

Paul D.

Called them Monday for non emergency repairs. They came the same day gave me a quote and thoroughly fixed everything for the quoted price. I would use them again.

Steven P.

I called AHS, my home warranty company, to set an appointment for my plumbing problem. I mentioned to AHS that the list of problems did not cover what I thought. I was told to pick one. I did and when Draingo came out I mentioned the problem. They told me it was the shower head clogged. My son came after and showed me it wasn't the problem. I called Draingo to mention it and they basically said "" sorry that's not what we were called out for"" I told them what AHD said and they couldn't care less. I'd have to pay for new call. They are off my list!

Jim L.

Hi,
They were sent to me house by AMERICAN HOME SHIELD for a water heater. The technician said that parts were not available and it would be 395.00 to replace. My warranty covered parts and labor. Draingo reported to AHS that it was a charge due to code. AHS then said they would only cover the parts and to write the check for 395.00 directly to Draingo. I requested the charge for this so called code and to separate general install so that AHS. Draingo refused ! AHS was no help and said the only way to get done was to pay 395.00 directly to Draingo. No wonder Draingo said it was out of code because they would get 395.00. I called 3 plumbers and they all qouted for basic install around 400.00. The other plumbers never said my water heater was out of code and actually laughed at the fact that Draingo was trying to rip me off. The only additional upgrade to code was a 30 dollar pressure tank and about 20 dollars in pipe which was included in the 400.00 estimates. I again asked Draingo to help and they refused, in fact they were very rude !!!!! Please be careful with this untrustworthy company which main branch is located in TN.If you have a home warranty please consider not using Draingo as the service provider. I would also not recommend American Home Sheild.

Wykeshia J.

Draingo sucks!!!!!!!!!!!!!!Beware!!!!!!!!!!!!!!!!!!!!!!!!!!It took them three visits to my home to find a leak that should've been found on the first visit. The nonchalant technician that was sent out didn't take the time to located the leak and decided to play the guessing game about where the water was coming from. So I did his job and located the leak, the water was coming from the new water heater that was placed months ago by THIS company. For some reason the person who placed the water heater thought it was a good idea to only replace some of piping and not all of it. So now I have to spend hundreds or even more to cover water damage to my floor and ceiling.

Brenda M.

John Varner just saved my house from flooding. The is the second time I used Daingo Plumbing. My first experience was a water heater that was efficiently and quickly replaced with no call backs. I was worried about a leaky bathtub faucet that was given a temporary fix until a permanent part could be replaced. I called on Friday and got service Saturday.
Communication is good with this company and their technicians are pleasant and honest. I am in Memphis and highly recommend.
Brenda D

Meredith W.

Don't use this company. They came and didn't fix the problem. Had to use them bc of home warranty. When we made a second Appmt to come back and fix it they never called during the five hour window to say they were running late. then when we called they said they'd be there in an hour and an hour later (after our 5 hr window) said they weren't coming!! Huge waste of our time two days now