Draingo Plumbing

Marcus B.

I used Drain Go about 6 months ago using their techs in the Jackson and Brandon MS area to install an electrical tankless water heater and also install a sink. Both were half done and bad jobs. The guy Jeff, who installed the water heater indicated he could put it in but did not service them. I felt even though he didn't service them because it was not his brand, I figured he would at least install it and have it working properly before he left. The heater is supposed to heat up to 131 degrees but my water was not that hot. I found out later it's only heating to 108 degrees. Jeff refused to try any troubleshooting to try and get it to normal working temperature before he left because he didn't service them. I was left would a luke warm water heater still not working properly. When I called a few months later to ask again to check, the response was ""We don't service them and I knew that"". Extremely poor, poor service and would not recommend.
The sink installation was also crappy. Jeff has to come back out 2 times to fix a drain leak because it wasn't done correctly 1st time. The leak was finally fixed, but I later realized the top of the sink on the countertop was not installed correctly and could lead to more leakage. I pointed this out to Jeff when he first installed but he said that was the way it was supposed to be. 2 other plumbers came and looked and verified what I thought. It was installed wrong. I will never ever use this company again. They will tell you anything just get get your money.

Jenni S.

I had similar issues as the other reviewer. The technician came out and looked at my plumbing. He said he would need to get parts from their part house and that he would be back. A couple of days later after not hearing anything back, I called Draingo back, to be told the parts actually had to be ordered. This was never communicated to me. A week after not hearing back from them I called back again to find out when a technician would be coming back out with the ordered parts. I was told the parts would take up to 10 days to come in and I would get a call back. 3 weeks after my initial appointment, I finally get a call back to have the parts installed. They set my appointment for today, between 12 and 5. After rescheduling personal appointments and waiting around all day for the technician to come, five o'clock rolled around and no technician ever showed. I called Draingo 4 times and left messages with a different person every time asking where my technician was. I finally got to call back at 7:30 from a Memphis phone number telling me that they ordered the wrong part and the manager or technician should have called me and told me, which they never did. I told them to forget the part, I was finding someone else to do the work. Worst contractor I've ever worked with.

Derf R.

Asked for quote. They proceeded with repair work without approval. Price was inflated.

Marshall O.

DRAINGO PLUMBING was contacted by our home warranty. They came out a couple days later and quoted $1100 over the amount the warranty covered for ""modifications"". After talking to three other plumbers that all said that was all included in their price it ended up costing about $500 dollars less for the install from another company. I'm sure they do good work but I'm glad we shopped around. Also, whoever answers their phones needs to work on their customer service.

Edsel B.

Our insurer sent Draingo to our home to do a repair on our hot water heater. After several attempts to fix the the problem and not succeeding over several weeks, they then advised me that we needed a new hot water heater. In this attempt they kept bugging us about giving them an additional $640 for alterations for the installation. They advised me that our home was not up to code and additional pipes were needed which turned out not to be true according to the second vendors inspection. After contacting another vender for a second option, the other vender advised me that the site glass was missing is the reason that the pilot was going out. This was a $10 fix for the part and all was needed was to clip it on. In the mean time Drango advised our insurer that our hot heat was leaking without advising me first and all sorts of alterations were needed to replace the current hot water heater that turned out to not be broken at all. After an inspection by second vendor it was determined that there were no leaks or issues with the water heater. The second vendor caught the site glass was missing as soon as I told him what the original problem was. We have had no more problems with the pilot lite. It was as Draingo was trying to get money from us and our insurer. Would not use there service.

Orli W.

Called for leak detection service and plumbing repair. Requested to be first on the list. Plumber called wrong contact person around 9:30. Upon arrival, told he didn't have equipment to do leak detection. Wasted my time, I had be away from work for several hours for nothing. I would never recommend this service.

Clayton M.

Was assigned Drain Go via my home warranty and they scheduled an appointment for 1/12/18 which they no called no showed.
I received a call later that night from a technician who was assigned my case but is in a different state, he told me they had cancelled/rescheduled all appointments due to weather in Nashville which would be fine had they called.
I received a second call from a dispatcher in Memphis who rescheduled my call for 5pm on 1/17/18. It was supposed to be a special time so I wouldn't need to take off from work again and due to the ""communication gap"", their words, for not showing up, calling, and dispatching a tech in the wrong state.
Fast forward to 1/17 and the technician called me at 3:15 and said he would be here in 10 minutes, not a 30 minute call as they claimed, and almost 2 hours early. The technician said he could take another call and visit me after which I was willing to do.
3 minutes later, no exaggeration, I get a further call from a dispatcher telling me I was refusing service and they would have to reschedule as I was scheduled for 12pm, which is either a lie or the dispatcher on 1/12 lied to me. I explained the issues I've had getting a tech out and she kept telling me I would need to reschedule despite the tech working it out. She called him and he confirmed what we discussed. She returned to the phone and said ""it may be 4 hours or 20 minutes, and if you aren't there we'll cancel your appointment and you'll need to reschedule"".
Incredibly unprofessional attitude from the Huntsville number, if I hadn't been waiting over a week from the time I'd put in my ""within 24 hours"" service request I would cancel and refuse to do business with them.

The only saving grace was when the technician came by and fixed the issue. He was pleasant, friendly, fixed the problem in just a few minutes, and we even discussed Game of Thrones.

Dana A.

My home warranty sent me to this company. I told her I could not be at my house till 2:30 I did not get off work till 2. She said I have to give a Time gap of 12 to 5 but I'll put you at the end of the day. She was also very rude as she explained this to me. This was a Monday. My appointment was Friday between 12 and 5 and like I said she told me she would put me at the end of the schedule. Needless to say she called me at 12:50 Friday to let me know someone was about to be on their way. I informed her that I had already told her I could not be there till 2:30 and she said well I guess you just need to reschedule then. When I told her that we already discussed this and to see if they could just call me that later that afternoon if there was another opening she told me I would just have to reschedule for another day. When I told her it would be the same any other day she told me that I just needed to call my home warranty again and get referred somewhere else. So the woman who is in charge of the phones and making the calls and appointments is very rude and doesn't even need a job in customer service.

Brian R.

I'm having this company replace my water heater.
In doing so they need to add about 3 inches of PVC piping to the cold and the hot lines (current water heater is 57 inches, new will be 54 inches).
For 6 inches of PVC they want to charge me $225.
For reference, PVC costs roughly a dollar per foot (that's a 4500% up charge).

Employees are rude and contradict themselves whenever you question them about where the charges are coming from.
First was told my pipes are not up to code and need replacing, when pushed on what code was violated I was told that they are up to code but need to be modified.
Then I was told that they ALWAYS need to modify the pipes for an instillation as they are cut to remove the old water heater. So although this always needs to be done, this is not a part of installation.

I spoke with the manager who told me ""I've never installed a water heater and know nothing about it""..... once again, that was the manager of Drain Go....a plumbing company...she's in charge.

I would not recommend that any one use this company if they desire good service, polite employees or reasonable prices.

Jessie C.

I had three guys come to my home from draingo,they came 5 or 6 hrs late two days in a row...They never did any work but started with one price that changed 5 times. They dug my yard up and turned my water off because I told them I was going in another direction. These guys are very unprofessional!!!