Draingo Plumbing

Clark W.

Draingo is the plumbing company that my home warranty uses so I have no choice. I have required two service calls. Each time I was given a noon to 5 appointment window and each time he showed up at 5:30. Both time he didn't have the part he needed for my repair. The first time he came back the next day and completed the repair, a second day of my waiting for him to show up. The second call was to replace a garbage disposal. He showed up with a 1/2 horsepower disposal, my broken unit was a 3/4 horsepower disposal. I had to choose whether I wanted to settle with the lesser disposal or spend another day waiting for the plumber to return. I chose to accept the lesser replacement. After this second unsatisfactory experience I felt the need to share it. When they show up, AND when they have the right part, they do good work.

Tricicia R.

I would like to report how extremely rude and unprofessional one of your plumbers, Chad is. I have a warranty with First American and was emailed and texted a number to contact. I called to find out how long it may be as the water is turned off to my house and water is leaking from my upstairs into my living room. I told the dispatcher that it was a warranty call and she acknowledged and told me that she would send it out as an emergency call. I received a call from one gentleman who was already at a site and he said that he would send it to someone else. Chad called me and asked what the issue was and I explained, then he asked if it was a warranty call and proceeded to tell me that I was wrong for calling them directly and that I had to wait until Monday morning. He would not listen to a word I said, he kept over talking me and then he hung up the phone on me. If this is the level of customer service you provide to your warranty clients, then you all should not participate.

Paul D.

Called them Monday for non emergency repairs. They came the same day gave me a quote and thoroughly fixed everything for the quoted price. I would use them again.

Steven P.

I called AHS, my home warranty company, to set an appointment for my plumbing problem. I mentioned to AHS that the list of problems did not cover what I thought. I was told to pick one. I did and when Draingo came out I mentioned the problem. They told me it was the shower head clogged. My son came after and showed me it wasn't the problem. I called Draingo to mention it and they basically said "" sorry that's not what we were called out for"" I told them what AHD said and they couldn't care less. I'd have to pay for new call. They are off my list!

Jim L.

Hi,
They were sent to me house by AMERICAN HOME SHIELD for a water heater. The technician said that parts were not available and it would be 395.00 to replace. My warranty covered parts and labor. Draingo reported to AHS that it was a charge due to code. AHS then said they would only cover the parts and to write the check for 395.00 directly to Draingo. I requested the charge for this so called code and to separate general install so that AHS. Draingo refused ! AHS was no help and said the only way to get done was to pay 395.00 directly to Draingo. No wonder Draingo said it was out of code because they would get 395.00. I called 3 plumbers and they all qouted for basic install around 400.00. The other plumbers never said my water heater was out of code and actually laughed at the fact that Draingo was trying to rip me off. The only additional upgrade to code was a 30 dollar pressure tank and about 20 dollars in pipe which was included in the 400.00 estimates. I again asked Draingo to help and they refused, in fact they were very rude !!!!! Please be careful with this untrustworthy company which main branch is located in TN.If you have a home warranty please consider not using Draingo as the service provider. I would also not recommend American Home Sheild.

Wykeshia J.

Draingo sucks!!!!!!!!!!!!!!Beware!!!!!!!!!!!!!!!!!!!!!!!!!!It took them three visits to my home to find a leak that should've been found on the first visit. The nonchalant technician that was sent out didn't take the time to located the leak and decided to play the guessing game about where the water was coming from. So I did his job and located the leak, the water was coming from the new water heater that was placed months ago by THIS company. For some reason the person who placed the water heater thought it was a good idea to only replace some of piping and not all of it. So now I have to spend hundreds or even more to cover water damage to my floor and ceiling.

Brenda M.

John Varner just saved my house from flooding. The is the second time I used Daingo Plumbing. My first experience was a water heater that was efficiently and quickly replaced with no call backs. I was worried about a leaky bathtub faucet that was given a temporary fix until a permanent part could be replaced. I called on Friday and got service Saturday.
Communication is good with this company and their technicians are pleasant and honest. I am in Memphis and highly recommend.
Brenda D

Meredith W.

Don't use this company. They came and didn't fix the problem. Had to use them bc of home warranty. When we made a second Appmt to come back and fix it they never called during the five hour window to say they were running late. then when we called they said they'd be there in an hour and an hour later (after our 5 hr window) said they weren't coming!! Huge waste of our time two days now

Kontji A.

This is my go-to plumbing company!

I was going to cancel American Home Shield Home warranty plan because when I call for service, some companies that respond come to the initial call and say you need other very costly services.

However, DrainGo came by and that was not the case!

Their tech was SUPER experienced, put on those little footies when he entered my house, the job was done in minutes!

He was also very honest and I trusted his analysis of the situation.

Favorite plumber!

GO DrainGo!

Shelley O.

The two service engineers were extremely pleasant, on time and quick on their first visit. They arranged to get supplies and came back two days later, having called me to update me on getting the parts the day before. They rightly went to an emergency call first - you'd want them to do that for you - then came out to me a couple of hours late. They quickly fixed both faucet issues, and helped me fix a garage door too, that was too heavy for me to lift and rehook up. All in all, exceptional service, and all around good guys!