Draingo Plumbing

Steven P.

I called AHS, my home warranty company, to set an appointment for my plumbing problem. I mentioned to AHS that the list of problems did not cover what I thought. I was told to pick one. I did and when Draingo came out I mentioned the problem. They told me it was the shower head clogged. My son came after and showed me it wasn't the problem. I called Draingo to mention it and they basically said "" sorry that's not what we were called out for"" I told them what AHD said and they couldn't care less. I'd have to pay for new call. They are off my list!

Jim L.

Hi,
They were sent to me house by AMERICAN HOME SHIELD for a water heater. The technician said that parts were not available and it would be 395.00 to replace. My warranty covered parts and labor. Draingo reported to AHS that it was a charge due to code. AHS then said they would only cover the parts and to write the check for 395.00 directly to Draingo. I requested the charge for this so called code and to separate general install so that AHS. Draingo refused ! AHS was no help and said the only way to get done was to pay 395.00 directly to Draingo. No wonder Draingo said it was out of code because they would get 395.00. I called 3 plumbers and they all qouted for basic install around 400.00. The other plumbers never said my water heater was out of code and actually laughed at the fact that Draingo was trying to rip me off. The only additional upgrade to code was a 30 dollar pressure tank and about 20 dollars in pipe which was included in the 400.00 estimates. I again asked Draingo to help and they refused, in fact they were very rude !!!!! Please be careful with this untrustworthy company which main branch is located in TN.If you have a home warranty please consider not using Draingo as the service provider. I would also not recommend American Home Sheild.

Wykeshia J.

Draingo sucks!!!!!!!!!!!!!!Beware!!!!!!!!!!!!!!!!!!!!!!!!!!It took them three visits to my home to find a leak that should've been found on the first visit. The nonchalant technician that was sent out didn't take the time to located the leak and decided to play the guessing game about where the water was coming from. So I did his job and located the leak, the water was coming from the new water heater that was placed months ago by THIS company. For some reason the person who placed the water heater thought it was a good idea to only replace some of piping and not all of it. So now I have to spend hundreds or even more to cover water damage to my floor and ceiling.

Brenda M.

John Varner just saved my house from flooding. The is the second time I used Daingo Plumbing. My first experience was a water heater that was efficiently and quickly replaced with no call backs. I was worried about a leaky bathtub faucet that was given a temporary fix until a permanent part could be replaced. I called on Friday and got service Saturday.
Communication is good with this company and their technicians are pleasant and honest. I am in Memphis and highly recommend.
Brenda D

Meredith W.

Don't use this company. They came and didn't fix the problem. Had to use them bc of home warranty. When we made a second Appmt to come back and fix it they never called during the five hour window to say they were running late. then when we called they said they'd be there in an hour and an hour later (after our 5 hr window) said they weren't coming!! Huge waste of our time two days now

Kontji A.

This is my go-to plumbing company!

I was going to cancel American Home Shield Home warranty plan because when I call for service, some companies that respond come to the initial call and say you need other very costly services.

However, DrainGo came by and that was not the case!

Their tech was SUPER experienced, put on those little footies when he entered my house, the job was done in minutes!

He was also very honest and I trusted his analysis of the situation.

Favorite plumber!

GO DrainGo!

Shelley O.

The two service engineers were extremely pleasant, on time and quick on their first visit. They arranged to get supplies and came back two days later, having called me to update me on getting the parts the day before. They rightly went to an emergency call first - you'd want them to do that for you - then came out to me a couple of hours late. They quickly fixed both faucet issues, and helped me fix a garage door too, that was too heavy for me to lift and rehook up. All in all, exceptional service, and all around good guys!

Marcus B.

I used Drain Go about 6 months ago using their techs in the Jackson and Brandon MS area to install an electrical tankless water heater and also install a sink. Both were half done and bad jobs. The guy Jeff, who installed the water heater indicated he could put it in but did not service them. I felt even though he didn't service them because it was not his brand, I figured he would at least install it and have it working properly before he left. The heater is supposed to heat up to 131 degrees but my water was not that hot. I found out later it's only heating to 108 degrees. Jeff refused to try any troubleshooting to try and get it to normal working temperature before he left because he didn't service them. I was left would a luke warm water heater still not working properly. When I called a few months later to ask again to check, the response was ""We don't service them and I knew that"". Extremely poor, poor service and would not recommend.
The sink installation was also crappy. Jeff has to come back out 2 times to fix a drain leak because it wasn't done correctly 1st time. The leak was finally fixed, but I later realized the top of the sink on the countertop was not installed correctly and could lead to more leakage. I pointed this out to Jeff when he first installed but he said that was the way it was supposed to be. 2 other plumbers came and looked and verified what I thought. It was installed wrong. I will never ever use this company again. They will tell you anything just get get your money.

Jenni S.

I had similar issues as the other reviewer. The technician came out and looked at my plumbing. He said he would need to get parts from their part house and that he would be back. A couple of days later after not hearing anything back, I called Draingo back, to be told the parts actually had to be ordered. This was never communicated to me. A week after not hearing back from them I called back again to find out when a technician would be coming back out with the ordered parts. I was told the parts would take up to 10 days to come in and I would get a call back. 3 weeks after my initial appointment, I finally get a call back to have the parts installed. They set my appointment for today, between 12 and 5. After rescheduling personal appointments and waiting around all day for the technician to come, five o'clock rolled around and no technician ever showed. I called Draingo 4 times and left messages with a different person every time asking where my technician was. I finally got to call back at 7:30 from a Memphis phone number telling me that they ordered the wrong part and the manager or technician should have called me and told me, which they never did. I told them to forget the part, I was finding someone else to do the work. Worst contractor I've ever worked with.

Derf R.

Asked for quote. They proceeded with repair work without approval. Price was inflated.