Drain Works

Jenn P.

They do great work, are honest, and reliable and at a fair price - what more can you ask for?

Fiona M.

UPDATE: Cassandra of Drain Works reached out and apologized for Bryan dropping the ball and asked what they could do to make it right. Separately Bryan extended the services of Drain Works for any future plumbing needs. I'm glad I kept the lines of communication open because I have since called on Bryan to help after I used another plumber who did disappointing work and left a mess, both figuratively and literally. Bryan went above and beyond to make sure the work was done well. Even though he worked late into the evening and even though it was a Saturday Bryan returned first thing the following morning to finish up. Cassandra kept me in the loop regarding his ETA. Once again Bryan did an outstanding job. He is conscientious, diligent and passionate about his chosen trade. On top of that his cleanup is great. I'm glad I decided to give them another try.

It turns out Drain Works has been in business less than 2 years, so they're a young company that is putting things in place to make sure their clients don't drop through the cracks again. As with anything in life, stuff happens. It's not so much what happens, but how people/businesses respond to them. My decision to give Drain Works another chance is because of how they handled what had happened. That Bryan does great work at a reasonable rate so good value also helps. I look forward to working with Drain Works on my list of plumbing maintenance and improvements.

ORIGINAL REVIEW: BE WARY OF HIRING DRAINWORKS LLC/BRYAN MARTIN. I first used Drainworks at the end of March and Bryan did a great job. I have since had TWO no-shows from Bryan even after he messaged saying he would be here. I had waited on Bryan because he said he was sick, so no worries. I let him know I was waiting on him before I could move to the next step but he was sick so I completely understood the delay; I would postpone the other tradesman until Bryan was able work on the plumbing modifications. After he was back up and running Bryan offered to come on Monday 4/22. I said it was OK to come later in the week if he needed to ease back into work and catch up on other jobs; I could wait a few more days. Bryan said he would come Tuesday 4/23. Because I hadn't heard back and was concerned that he was still sick, I messaged on Thursday 4/25 to check in. He said he was feeling much better and was back to appointments that very day. Great news! He would come on Monday 4/29. He messaged late Monday saying he would come the next day. Tuesday he messaged to apologize he had an emergency and had to fix flooding at a client's and couldn't make it. He messaged on Wednesday and let me know he would come around 3 PM. At 4:30 he messaged to say he was 20 minutes out, then NOTHING. I messaged him a couple of hours later asking since he wasn't coming would he be here the following day or the day after that on Friday, May 3 but I didn't get a response. OK, it was late in the day so no worries. I heard from him the following day, Thursday, saying he would be here Friday at 10 am. Then Friday came and went. NOTHING all day. NOT COOL DUDE. On top of that I have had another contractor on hold. I've also seen on Nextdoor.com where other people have shared similar experiences. I could have done so many other things--including help a friend get her car that had broken down to the mechanic's--had he let me know he wasn't coming. I'm now behind on the project and have to find another plumber. NOT COOL DUDE.