Drain Surgeons

Lexxi W.

Drain surgeons was hired by our (awful) home warranty company. I was pleasantly surprised, we've had awful experiences with everyone else they've hired. With drain surgeons, they were prompt, professional, on time, and fixed the issue. Dave was very thorough with making sure the issue was resolved, found the source of a leak for us, and gave us recommendations for winter. Will definitely give them a call when we need plumbing services again.

Kaela S.

After dealing with one contractor nightmare after the other I could not speak more highly of drain surgeons! Our water heater went out and Leslie got us on the schedule ASAP. After our home warranty mistakenly called us with someone else's water heater issue saying it wouldn't be covered, Drain Surgeons worked with us to ensure that it was. Corbin came out and replaced the whole thing quickly and with minimal input needed from me. He thoroughly explained how to work the new water heater after he installed it. Their whole team is super friendly, timely, and efficient. Both times they came over they showed up at the beginning of the window they gave me which was unheard of in my experience. Thank you guys!! Can't wait to take a hot shower again!

Mia B.

Our water heater broke down. It was covered by a home warranty but the insurance company wanted to order a replacement part for it that is no longer in circulation instead of replacing the unit. I had already been without hot water for over a week in a house with small kids. Kelsey at Drain Surgeons was amazing. She dealt with the insurance company directly and instead of waiting weeks longer without water she got them to replace the unit the next day. It took only a few hours and we had hot water again. She even replaced one of our flex hoses with no cost to us. I am very happy with drain surgeons. I will call them in the future for sure to deal with anything regarding my pipes or water heater.

Sherry H.

The worst experience EVER! And after reading the reviews below I see I'm not alone. We worked through them with our home warranty company, like many others. We had a slow leaking drain in our basement shower. They came out and cleared the drain, it still wasn't draining very well so we called them back as they offered a 30 day guarantee. When the same tech came out the second time he discovered that we had a broken auger in the line. They were the only ones that EVER augerd the line. When they left we had a drain that would not drain at all and also black all over our grout and tile. The tech never mentioned that the drain was now not working at all. When we called the owner, Kevin he ended the call with your NOT my customer the home warranty company is. No apology, no next action. Basically said it was our problem. What a joke. The home warranty company is now sending out on of their more qualified plumbers. Do not use this company. We now have a non working drain, huge problem to fix.

Nicole O.

I also left this review on Google.

I don't usually leave reviews but reading the ones here I feel like this company has issues when a home warranty is involved. I had a water hammer that we've been trying to have fixed for a while. The pressure regulator was replaced by Rentmeister and the noise came back. My warranty company sent out Drain surgeons for the second attempt. The sound always started at my kitchen sink which was leaky and had low water pressure, then would move along the pipes to the rest of the house even to my upstairs toilet..I don't remember the name of the plumber who came out but he basically told me it was really weird and he wasn't sure what was wrong but recommended an expansion tank to fix the pressure issue. I tried to tell him I wasn't comfortable with paying an additional $175 dollars for something we didn't have when everything was working and to come up with a different solution. He didn't have one but said he feels this will fix it it, even though he didn't really know what was wrong. He called his boss and his boss agreed. I let them install the expansion tank and 6 hours later the sound came back worse and my kitchen sink now had a constant stream instead of a leaky drip. I would like to add that i tried to explain that I believed it was something with my kitchen sink and if he could at least take a look. He told me it wasn't on the ticket and he couldn't do it. After the sound came back my warranty company contacted them to come back out and they wouldn't. They told my warranty company that it must be a loose pipe and my drywall would have to be ripped apart to find it. My warranty company doesn't cover that and that didn't make sense as water hammer is a pressure surge from water being force to stop too quickly, usually from a faulty or old valve or seal somewhere. I asked for a second opinion and my warranty company sent Rentmeister back out. The new new plumber was awesome and listened to everything I was explaining and agreed that if it starts at the sink and its leaky and has low water pressure the issue is most likely to be that I need the faucet and the shut off valves underneath the sink replaced since they were super old and a bit rusty. They replaced the parts at my kitchen sink. I paid for an upgraded Moen faucet and everything is fixed. No sound anywhere in my house and water pressure is back in my sink. I am really frustrated that Drain surgeons wouldn't take into consideration anything I was saying and sold me a part that didn't fix the problem and then refused to come back and look at it so we could resolve the issue. I do not recommend this company. It was a waste of my time and money. I was happy to pay the additional price with a solution that made sense but this company would not listen or even attempt to work with me to fix the issue. In the future I will always request to not have Drain Surgeons come out to help with any plumbing issues.

Rachel P.

I was assigned Drain Surgeons through my Landmark Home Warranty. Randy got to my house 15 minutes earlier than the service window, which would usually be great, but I was still on my way home from work. He acted rude and inconvenienced.

I had been having issues with my basement toilet flushing. Tried everything, including replacing the existing toilet, and it still had water bubbles coming up so I decided to call in a professional.

Within 1 minute of walking in, literally, before even hearing what was going on, what we had tried, anything, he decided that ""the toilet handle just needs to be held down longer because of the type of toilet."" I explained that the old toilet was not high efficiency (which is what he was blaming), so that doesn't make sense. He tried no other options.

Upon leaving, he told me that it could possibly be an issue with the vent and that he did see air coming into the toilet. But that it wasn't covered by the warranty.

Okay. I called in a plumber to fix the issue, that I would pay for, not for some hacky workaround that doesn't even work. He informed me that this was ""the 10th one this month with this issue."" Okay, man... maybe there's an actual problem versus just ""needing to hold down the handle longer.""

I would highly recommend not working with this company if you want a real diagnosis and a real resolution. I've also filed a complaint with the warranty company to get them removed from the list of vendors.

Jason W.

Keith or Heath came out, looked at our problem, called our warranty company to see if it was covered. It wasn't. We still wanted them to do the job but they left, didn't let us know. Made up a lie that my husband kicked them off the property, which wasn't true, we wanted them to fix it anyway. We think it is because getting to the leak would be a lot of work and Keith or Heath didn't want to do it (move stackable washer and dryer), etc. Next time admit you don't want to do it instead of slandering someone

Shayna W.

Keith or Heath came out, looked at our problem, called our warranty company to see if it was covered. It wasn't. We still wanted them to do the job but they left, didn't let us know. Made up a lie that my husband kicked them off the property, which wasn't true, we wanted them to fix it anyway. We think it is because getting to the leak would be a lot of work and Keith or Heath didn't want to do it (move stackable washer and dryer), etc. Next time admit you don't want to do it instead of slandering someone

Eric S.

Very slow to respond. They don't open till 9. I needed a water heater I had my warranty company make an appointment for me Wednesday night, thinking I could get a new water heater installed Thursday. I called 3 times Thursday morning 8:30(not open, very aggravating) again at 9:30 and 10:30. Finally at 11am they call back. And they are located in UT county, I am in Salt Lake County (50miles). They can't look at it until Monday. So I would have not have had hot water for 6 days. Forget that. I called Drain Busters and got it replaced in one day.

Onslow P.

Called these guys after a friend referred them. Spoke with someone named Nathan. He scheduled me for a couple days out, which is perfectly fine. All I wanted was for them to come check a slow drain for me. So I took the day off work. He called me at 8:30 am the morning he was supposed to come and confirmed I would still be there between 11 and 2. So far so good, right?

At about 12:30 pm he calls and says that he is in Logan and doesnt think he'll be making it anymore then the phone immediately disconnects. I called my friend who referred me and asked if they knew what was up. She called him and and asked why he cancelled. I get a text from Nathan about 20 minutes later that read, ""sorry for the inconvenience but we cant make it and I didn't know if you would be home during the time frame anyway.""

I texted back and reminded him that he called earlier in the morning and confirmed I would be there but not to worry about it because I would rather call someone who valued my time anyway.