Drain Surgeons

Eric S.

Very slow to respond. They don't open till 9. I needed a water heater I had my warranty company make an appointment for me Wednesday night, thinking I could get a new water heater installed Thursday. I called 3 times Thursday morning 8:30(not open, very aggravating) again at 9:30 and 10:30. Finally at 11am they call back. And they are located in UT county, I am in Salt Lake County (50miles). They can't look at it until Monday. So I would have not have had hot water for 6 days. Forget that. I called Drain Busters and got it replaced in one day.

Onslow P.

Called these guys after a friend referred them. Spoke with someone named Nathan. He scheduled me for a couple days out, which is perfectly fine. All I wanted was for them to come check a slow drain for me. So I took the day off work. He called me at 8:30 am the morning he was supposed to come and confirmed I would still be there between 11 and 2. So far so good, right?

At about 12:30 pm he calls and says that he is in Logan and doesnt think he'll be making it anymore then the phone immediately disconnects. I called my friend who referred me and asked if they knew what was up. She called him and and asked why he cancelled. I get a text from Nathan about 20 minutes later that read, ""sorry for the inconvenience but we cant make it and I didn't know if you would be home during the time frame anyway.""

I texted back and reminded him that he called earlier in the morning and confirmed I would be there but not to worry about it because I would rather call someone who valued my time anyway.

Elle P.

We recently purchased a home in Lehi, and have a home warranty through Landmark.
When our main floor guest bath toilet broke down in a Thursday morning we contacted the warranty company. We received an email letting us know
""based on their quality scores, speed of service and proximity to your home, we've selected ... Drain Surgeons to address the issue and they have been notified.""
When we did connect with Drain Surgeon's staff we were told they would not come out until Monday.
That's four days without use of the toilet.
When my husband told the girl at the the other end of the phone, that wasn't acceptable. Her response was something to effect of ""well, do you have other toilets? Are they working? We don't consider this to be an emergency.""
So, yeah, thanks but no thanks.
Who said anything about an emergency? We just wanted timely and efficient service. And for our guests not have to walk upstairs to use a toilet.
Boo.
And also to that warranty company.
We ended up paying out of pocket to have our situation remedied timely by the plumbing service we had at our previous location.
Fast, friendly service both on the phone and in our home.
But not from Drain Surgeons.
Your phone staff needs a check up!

Jacque B.

worse job i have ever had. They came out ot fix a hose bib and didnt fix it, charge me to come out again to fix it a second time, now water has leaked into myu basement wher i know have mold and they came out and sealed the exterior hose bib that they replaced!!! why wasnt this sealed to begin with??? they also scheduled an apointment and failed to show saying the problem is fixed without even looking at my basement and the water and mold!! I would NOT recommend these guys to anyone! I cant give less than a star i would give negative! this lack of repair has now cost me a lot of money!

Mary B.

First, let me say, to be fair, that I have not contacted this company for a follow-up. I have not done so because I'm so skeptical about them after the overall disappointment concerning the work done. Also, it has been a long time since work performed and simply just want to try another company. The work was done in my mother's home. I live in Ohio and was not here to see that there were issues. My mom became ill shortly after service and became bedridden, therefore, she didn't use the faucets, etc. (I was here visiting at the time of service which I initiated.)

My mom passed in March and I have been living in her home, more or less, since then to clean it out and do necessary repairs and so on. I can see now that there are issues with all three faucets. The bathroom and kitchen faucets have zero water pressure. So low that I can hardly do dishes by hand because it takes so long just to rinse a dish off. There is no pressure issues any where else in the entire house. I grew up in this home and there has always been fantastic pressure. (Yes, I tried turning it up at the shut off underneath)

The kitchen and bathtub faucets are really cheap. Junk really. The bathroom faucet, which is a Price Pfister (provided by my mom), is not tightened down enough and so it's wobbly. Not something that I can fix because I don't have the correct tool or ability to lay on the ground to reach up underneath. The bathtub faucet hot and cold handles are so tight that it's a struggle to turn them on and off. The cap on the hot falls off every time it's used. I can't imagine my sweet mom trying to do this with her arthritic hands.

The services provided at the time included faucet replacement in the kitchen, bathroom sink and tub, as well as the primary issue which was a leaking pipe in basement. We have had no issues with the repair of the pipe in basement.

Tom H.

Where to start? My warranty company referred Nate from Drain Surgeons to come find my water leak. The first time he shows up he doesnt look for the leak and then puts about 20 bucks worth of chemicals down my drain for 65 bucks. Doesn't fix the issue. So i call my warranty company to have it fixed and they send him again. He asks where the water is at (well everywhere now) he determines its a drain pipe leak and i get slammed with a new charge from a mitigation team he recommends for a category 3 (waste water removal) My carpet, baseboards, and wall were DESTROYED for NO REASON. IT WASNT EVEN THE DRAIN WHERE THE LEAK WAS. The mitigation team determined it came from the water heater. The third time i call my warranty company they set it up that he would come out and change the water heater. Mind it was turned off so now I have no hot water. This scam of a company calls me and says Nate is sick and the earliest he could come is Saturday to fix the water heater. At this point I had it. I WILL NEVER USE THIS COMPANY AND NEITHER SHOULD YOU!

Travis F.

I highly recommend Drain Surgeons! Leslie was extremely helpful when I called in. John was out the next day, and he was extremely helpful and knowledgeable. He had everything working perfectly, and the cost was less than I thought it would be! Thanks!

Jordan D.

These guys are everything you could ask for in a plumbing company. On time, fair price, quick response. Definitely would recommend them.

Linda N.

Great Company! They came right out when my toilet backed up and told me what was wrong, fixed it and charged me less than I expected! I would highly recommend!

Jason B.

Worthless. They were 2 hours late. Couldn't fix the problem (but told me to just go to home depot and they will get me the right part) and then charged me a service call fee. Won't ever be calling them again.