Drain Pros

Casper V.

I am writing this review today because the blower in my HVAC unit has gone bad. Drain Pros subcontracted out the job and I found out that they over charged me by an insane amount. I contacted drain pros to a person named Brad who was the point of contact for the sale and installation of the unit. Brad sent a tech over to my house who was very disrespectful and rude to my wife, and literally just said that yes the unit is bad. The unit went bad on June 28 and Brad said that he ordered the warrantee replacement blower on the same day and it would be there the following Monday. I never received a call or any message from him. Today, July 18th, I called him back to get told that the part was possibly not in and that was the reason he had not called me back and then when I told him that we have been without any cooling for over two weeks and I did not appreciate no contact he told me that I could ""fucking call somebody else to do it then"", I told him I didn't appreciate the language and that since his company was responsible for the warranty I expected him to follow through or I would file a complaint with the BBB. He then proceeded to say ""go ahead and do it you fucking faggot"" and hung up on me. I still do not have a replacement blower for my unit which is under warranty and I am unsure of how to get it. Whatever you do, stay away from this piece of shit. He will either rip you off or not stand behind any of his work. He has no integrity and for him to start cussing at a customer that he should be taking care of when he does the work and gets thousands of dollars to have somebody else put in a unit is just ridiculous. Weeks later from our HVAC unit breaking down we are still without air conditioning and I have a child and exotic animals and he doesn't care one bit he just wants to make a profit.

Stephanie D.

amazing!!!! Brad is amazing and helped us with a plumbing issue the same day i called him. thankful i found him bc we will call him whenever we need a guy!

Lisa C.

Had an appointment time of 0830- husband took off work so he could be here to show him plumbing issues and ""DRAIN PRO"" PLUMBER was a NO-SHOW. PLUMBER Will NOT answer PHONE now.....

Lindsey W.

TERRIBLE! It was broken the same day called and left a voicemail and he refuses to call me back! It's been a week now and I think he blocked my number yet it's supposed to be a lifetime warranty!
SCAM ARTIST!

Jessica S.

Great service
Won't stop till the job is done. Came out same day to fix our plumbing issues

Glenn S.

If I could give this business zero stars I would! I had them come out to my house to snake out my pipe, which no one ever showed up so after a few calls the owner came out, and after they were done I was told that it came with a 90 day warranty. 60 days later I was having issues and they said they would come back out, which they never did and after calling 3 times and leaving 2 messages it was clear they didn't want to honor their warranty. I would never recommend this company to anyone! Don't waste your money! Oh and after all of this I was told to leave them alone because I'm harassing them. HA!