Drain & Plumbing Services

Alan W.

Yuri came out and gave an estimate about a leaking drain pipe that could only be reached through our living room wall. After we removed wallpaper he returned, found two holes in the pipe and replaced that segment. He was on time, courteous and even told me why the copper pipe had eroded. Great work at a fair price. I would use him again.

Vadim S.

Plumber Yuri came out in -13c morning to fix my leaky shower faucet. He repaired it expertly and efficiently. He even provided advise for proper operation. Thank you DP&S I am once again very happy with service provided.

Howard C.

It was Saturday at 3:00 PM and we had an issue. Since earlier in the morning we had been trying to get our drains unplugged using conventional methods such as drain cleaners and plungers. Pour in the chemicals and wait for the allotted time and pour hot water... nothing was working. Called the plumber we had used to replace our water heater and they said since it was a Saturday this would be an emergency call which would be an extra $200 to come out and look at the situation and they did not have anyone available for 4 hours. I told them I would call back in a few minutes while I talked it over with my wife and if we thought we could make due Monday morning. We decided it needed to be done and called back. Luckily the phone rang and no one answered which forced me to go and find someone else.

I really liked that Drain & Plumbing Services listed their pricing schedule on their website. I could see their pricing and that while a Saturday afternoon was not the cheapest call time, it was not an extra $200 surcharge. I called and they told me someone could be there in an hour. They sent me a text message and much like Uber, I could see where Sergio was now and when he started to come to my house I could get an idea of when he was leaving the other call.

Are these the people that come in and take off their boots at the front door or wear coverings on their shoes? No. Did they need some extra paper towels to sop up some water that I supplied? Yes Was there a little communications challenge because I do not speak Ukrainian? Yes

They came on a Saturday evening, did the job we asked for a fair price and did it competently. I was charged exactly what I was told with no surprises and he got a big tip too.

Yes, I would call them again when I need assistance with my plumbing.

Matt I.

This was the company that got called out when we went through our home warranty for the low pressure and long times to get hot water in our house. Their tech was very friendly and told us that there was a lot of sediment in our water heater, and replacing it should make our experience a lot better.

Spoiler, it got worse and we paid $600 for the privilege of worse hot water.

First they showed up with the wrong water heater. They swore up and down that the home warranty didn't follow their notes, and the home warranty swore up and down that they did the paperwork wrong. Either way, they didn't figure that out until they had removed our old hot water heater and told us we would be without hot water for a week due to the Thanksgiving holiday.

After 4 hours on the phone with both them and our home warranty company, they finally agreed to come back the next day and made it sound how lucky we were that they pushed back other customers to make time for us. Which wouldn't have been necessary if they had either put our old water heater back in, or had paid attention to what water heater they got before taking out the old one.

They finally came back the next day, and after installing it, the tech left in a hurry without us being able to verify anything, and also leaving garbage through our basement and driveway to boot. Over the last week, the hot water has been slower to heat up, not as hot once it's gotten hot, and the pressure not improved at all.

I can consider that they are at the mercy of what the home warranty allows them to do, but they still recommended work that they should have known wouldn't have solved our issue. It's unethical and costly to us, and has actively made our situation worse.

Sunny S.

I would recommend to avoid at all cost. They made the situation worst in the bathroom and caused a flood. The technician walked into the house with his shoes on and was extremely rough with the toilet. He was definitely in a rush and honestly didn't seem very competent. The company said they would send someone back 5 days later. After 5 days later they did not send anyone or even follow up. I only used them due to American Home Shield (home insurance company).

After reading a few other disappointed reviews on yelp it seems obvious that the company has a trend of similar poor performance. I would recommend they own up to their inefficiencies and work on improving their services.

Barb K.

During this time, I was especially nervous about having someone come to our home. Well, this company will ""drain"" those fears away!! From the minute I spoke with Anna at the office to make the appointment, I found a friend, and she went out of her way to be sure I was taken care of for our leak, and with a friendly, calming, genuine concern. When our plumber Yaroslav arrived, we were blown away by his ability to walk in (with mask and gloves and booties) and immediately take charge to fix the problem flawlessly with care and a take charge knowledge - we loved him!! We were in awe. He too, went out of his way to make us happy in every way when we asked - he's just a great plumber, and a great guy!! Call these people - you will not be sorry. What a nice experience during this crazy time we are in - so appreciated - when my husband told him about the leak he came out to fix during our unsuccessful toilet installation attempt, he saw that my husband felt bad and told him he was a good plumber - made his day, and made us laugh and we now will not go elsewhere! Just use them!!!

Shira H.

Drain and Plumbing Services did well on a small plumbing job when my home warranty company sent them so I decided to hire them for annual maintenance rodding of the sewer lines in and outside my home.

The service person came, and I told him that I wanted him to rod all of the sewer lines in my home and out to the street as a standard annual maintenance (we had not experienced any clogs, and had performed hydrojetting last summer).

A week and a half after the service, we noticed water seeping under the wall from a bathroom we are not currently using in the basement. We looked in the room and there was an inch of sewage covering the floor that I believe had not been there prior to Drain and Plumbing Service's visit (I had looked inside of that room as I was considering what plumbing tasks were needed in my home, and I did not see or smell any sign of sewage when I did so). I posted on a town Facebook group to check whether anyone had experienced a citywide sewage back up in the recent storms and no one replied that they had. We also have a flood control system that's up-to-date on maintenance so a back up from the town was unlikely. Typically when the town sewage backs up there are also lots of posts about it, so I concluded the clog must be internal to our home system.

I called Drain and Plumbing Services and they sent their technician out again and he unclogged the pipe. He also said some things that I found troubling but I'm not able to post them here out of fear that the company will sue me since I can't prove that he said what he said.

I called the company and asked if they would remediate since we had drywall, framing and a concrete floor that had been soaked with sewage. Again, I can't describe the details of those conversations here without risk of legal action but I found them extremely troubling. The company did send a remediation expert out to look at my bathroom but after his visit, Drain and Plumbing Services said they were only willing to either refund the original $180 rodding fee, or to pay for disinfection, but were not willing to pay for any drywall removal. The remediation specialist confirmed that the company had said that they were not willing to pay for drywall removal. My reviews of remediation standard practice suggest that drywall that has been soaked with sewage should always be removed, and when I myself then checked the moisture content of the cement board in the walls, I found that the moisture content throughout the bottom 2 feet of plasterboard was indeed elevated, so clearly the sewage had soaked into the walls and needed to be removed from them.

It is also my impression that in order to obtain even the $180 refund or the disinfection services, I would have been required by Drain and Plumbing Services to sign a waiver saying I would not make any negative statements about the company subsequently. By posting a review, I believe that I have ensured they will not do any remediation at all, but even before I posted it seemed to me that II was faced with a choice in which I could not have the remediation done without signing away my rights to write a negative review. If the company feels that my impression was inaccurate, I would be very happy to have at least disinfection services performed, and I will happily revise this message to reflect that.

I will certainly never hire this company again and I strongly recommend that others do not do so either.

* Also, note that I first tried to post this review on Google, and even though I saved it, it did not appear there, so take with a grain of salt the higher star rating of this company in Google.

Karen D.

We were referred to Drain & Plumbing Services for a job for one of our real estate clients. They scheduled us promptly, Yuri arrived exactly when promised. He even identified an additional connection needed (no additional cost for the extra fitting), fixed everything without hesitation. He was quick, pleasant, and helpful, and the pricing was very fair! We now have a new go-to plumbing service for our clients, and our own needs!

Larry R.

Found them on Yelp. 5 STAR ALL DAY!
Yuri came out on a Sunday for a clogged drain, water everywhere. Told me to stay away! Loved it
Solved the problem immediately and didn't charge me Sunday emergency fee!!!!!!!
Use them!

Phil P.

Super quick response, awesome communication to fix incorrect installation from previous contractor. Thanks for your timely service