Drain Plumbing Service

Heather M.

We had a horrible experience with them. We were connected to work with them through our home warranty when our hot water went out. They came out 2 days later. Two guys came out and both looked clueless and said they would be back and order the part. They also told me that if changing the part doesn't work, I would have to change my entire water heater. (Weird thing to say in my opinion over a ignitor coil) Later that night we try to shower and find out they turned off all of our water access to our showers. I called the next morning and demanded someone come turn it back on, which I appreciate that someone did. I cannot remember his name but we will call him Red, and he was the only knowledgeable person. The next day I called the company to check on the status so we know if we will have hot water before the weekend. She said they ordered the part and we wouldn't have anything before the weekend. I call on Monday and she says now that they DIDN'T order the part yet. Later that day Red calls and admits the original guys dropped the ball and asks for me to get him the model number for my hot water heater. I appreciated his call and apology, but I was upset not having hot water for a week and having them paid to come out to absolutely solve nothing. How do you leave without grabbing a model number of the unit? I called my home warranty company and canceled service with them. I lost out on my payment, but I would rather lose that then work with them again. We called Rheem ourselves and they diagnosed the problem and sent us the part. We installed it ourselves and had hot water in 2 days. Lesson learned- do it yourself if you can.

Martin S.

I'll come back later with a full review. For now, avoid this company. They are liars, incompetent, show up late or not at all while claiming a full day's work, and won't have the right tools.

If you're a woman alone, they will also try to intimidate you.

They are under contract with HomeServe USA for some inexplicable reason.

Do not even let them on your property, let alone inside your home.

And, on a personal note, they smell. Every one of them has body odor that will make your eyes water.

Lu Ann M.

DO NOT TRUST THEM IN YOUR HOME!!! We were required to use this company through our Homeowner's Warranty. The repair man they sent STOLE a large amount of jewelry from my bathroom where he was working unsupervised, knowing I was recovering from surgery in the next room. Most of the items he stole are irreplaceable family heirlooms. They would have little street value but HUGE sentimental value only to my family.
DO NOT LET THEM ON YOUR PROPERTY!!!

Thomas B.

Was sent by my home warranty company, then they came out and looked at my hot water heater. It has been over a week and I have not heard anything. They said they're going to order a part but I can't get a hold of them

EDIT: They eventually came back out after I called my home warranty and them multiple times. They did a good job, it just took forever to get in contact with them.

Chris G.

I tried to file a lawsuit, but the paperwork could not be delivered. If I do not hear back by tomorrow I will Sue Honeserve and file complaints on this company and the plumber. They ruined my backyard and bathroom. They abandoned the project after quoting me an additional $6000. Be warned and be careful.

Dave L.

We received excellent service from Drain Plumbing Service. They showed up the first visit with equipment to detect my leak. They found the outside waterline leak in short order and then repsired the leak. I appreciated the prompt, professional, and friendly service and certainly recommend them. Thanks!

Larry L.

I was not only pleased with the service and scheduling and was extremely amazed at the gentlemen that did the service. He showed up at 3:30 pm with a 106 degree temperature and repaired our water leak. When I asked him if he was going to do the work today in tis heat he said " I didnt drive over here for nothing" and he immediately went to work. Its hard to find people like that in todays world. Job well done.

Martin Y.

I'll 100% is Drain and Plumbing Services anytime I need a plumber. Corey and Ken were both incredibly friendly, professional, and clearly explained everything they did/found. I can't remember a time I've had a better experience with service professionals.

Jan W.

Over the past two years our new "olde" house has had issues. These Gentlemen have been wonderful!
Courteous, diligent and through.
I would highly recommend them.

Stephanie S.

Absolute pleasure to work with. The team was very professional and knowledgeable. I felt 100% comfortable that the information they were giving me was exactly what needed to be done. I highly recommend using this company.