Drain Patrol

Linda C.

Since discovering Drain Patrol, I've used them for every plumbing issue. They have always been quick and prices have been fair. I've always dealt with Sarah in the office; her customer service is great, responds quickly and is always friendly. Never had an issue with them not showing up, and I always get a courtesy call when they're on the way.

Dru L.

I've used Drain Patrol for years now and they've always been great to work with... this last time we had a clog in the Main line and they sent out James B and he was AWESOME! I could tell right away that he knew his stuff and he was so pleasant and cordial the entire time!

Gloria T.

My property management company called them when our toilet was having issues on the weekend. Our technician was Angel and he was great. One of us is immunocompromised, so we asked him to wear a mask and he did so with no issue or attitude, which we greatly appreciated. He worked quickly, thoroughly, and knew his stuff, and within 15 minutes, our toilet was working again. Thank you, Angel!

I do want to add that like others, they had no ETA for when the plumber would come. A few hours after our initial call, and an hour and a half before their only technician was supposed to be done for the day, they asked if they could push our appointment until the next morning. I pushed back on this, reiterating this needed to be done that day. I was pretty frustrated with them, and was ready to leave a negative review, but Angel turned that around for us.

Herlinda L.

We had to get a plumber around midnight tonight when we got back home to the sewage was backing up into the shower in our apt. We called the service line and they told us someone would be here within 1 hour and we had the luck of getting Frank who did show up fast. He was polite, friendly and definitely a hard worker and helped us resolve this in the middle of the night. Thanks for the fast and efficient service.

Ryan P.

Chris came on THANKSGIVING DAY and saved everything! My kitchen sink started backing up in the morning just after I popped the turkey in the oven. I didn't actually expect anyone to be able to come and fix it that day. Chris came and did it quickly and efficiently. Thank you so much for saving Thanksgiving!

Jacob L.

My bathroom was having some plumbing problems and when I contacted my property manager, they had Drain Patrol at my house under an hour on a Friday night. Prompt and professional.

ingrid t.

Great job by Scott and his partner, and they came in $900 less than other bids!

D J.

Please note, there are several Drain Patrols listed for different neighborhoods but all out of San Diego main office so don't know which one these guys came from but I assume its the same company. Good for basic drain cleaning but not plumbing. The guy who showed was very nice but turns out he was not a plumber (they are ""techs"" operating under the company's license). He brought his ""leak detective"" to localize the leak and figure out where the pipes went. He confirmed there was a leak under the slab but it was too deep to get to so needed to reroute. Never found out where the other pipes actually ran because they couldn't tell the water pipes from the gas pipes (?). Anyway, he said it didn't really matter because it needed a $16,240.00 whole house repipe due to the pipes were going bad (other estimates for a house repipe were between $6,500 - $8000 depending on if PEX or copper was used). After that, I had 2 plumbers (licensed) come in to confirm and both said the pipes looked OK. There was a previous repair with some sloppy soldering in the manifold area but no pipe decay (later confirmed when I did the local repipe and cut out some pieces of the old pipe). The company that I had do the local repipe charged $1,800 and gave a 3 year warrantee for labor (this group said it was 90 days on labor). So I saved over $15,000, not counting the time, hassle and cost of fixing all the holes after the repiping, by not going with them. But the tech was nice.
NOTE: when any plumber quotes you the warrantee, make sure it is Labor (expensive) they are talking about and not the materials (cheap). Also hire your own independent leak detection group, don't use the one the plumber brings with him.

Darlene H.

I woke up to a sink filled with dirty water that wouldn't drain. I called my landlord at 9:30a and by 10:50a Sergio with Drain Patrol was at my door. Courtesy and professional, Sergio was able to efficiently assess the issue and promptly fixed it. I am very impressed with this company and Sergio's professionalism. He completed the job before 12:00p the same day.

Dax S.

Don't use this lame, unprofessional, hack company. The owner of my condo continues to use them through his property management company, probably to save money instead of calling a real plumbing company.
No matter what time you book them for they are always 1 1/2-2 hours late. They always give the excuse that the last job ran over and they're short on technicians. One time I had a simple flex line put in for my water heater. Look at this mickey mouse job (picture)! I had to tell the so called plumber that he used a length too long. He seemed puzzled, but finally drive to Home Depot to get a shorter line.
Next time I scheduled them the tech showed up, looked at a sink leak for 15 seconds, said he had to go outside and call to get approval to complete the work and 2 hours later still didn't return. I had to call and complain that he never came back!! They were dumbfounded and then after several minutes on hold they came back on the line and made an excuse that he was still awaiting approval. They aren't professional and do not know how to communicate. There are so many competitors, use one of them instead.