Drain Medics

Roxanne G.

Sewer backed up on a Sunday. Called Drain Medics on Monday morning. Was given the 11-3 time slot. They showed up at 10! In and out quickly and all is good. Reliable and dependable!!!

The M.

Total rip off comes to my home to clear drain charged me 150 dollars for 45 min of work and didn't clear it never go with these shady guys no integrity

Tatiana S.

I used this company several times and I didn't have this kind of a problem before except for them constantly running late. I think like somebody mentioned it depends on a technician. I had someone coming yesterday and today. I believe his name was Steve. I had a problem with a sink in the kitchen. He came on Thursday and looked on the pipes saying that I had a clog pretty deep and he will have to break a seal and declog it in the basement. Though, I didn't like this idea and pointed him out that it isn't sotheng I may want to do, he stated that I will be charged for a visit 100 dol anyway. I wonder why I should pay 100 dol for someone just looking on my pipes for 5 minutes. In anyway he said that he needs a cap and he will get it in the nearest store. Then he was on a phone with somebody and ended up saying that he will return tomorrow 8 am to noon. It didn't happen. I was calling them and waiting up to 12.30 pm. I had to call their office and I was told of course that he is running late. Then he came and started on working on my pipe. I ended up with a fragile plastic cap on my pipe with some suspecious thin sealant around it. I personally saw it was leaking before he put a sealant arpund it. Well, I have to watch it 30 days. If it leaks I will complain to FCC and BBB. The quality is horrible and I hated to be threaten to pay 100 dol for just coming and looking on the pipes. I will not use this company again.

Sarah M.

Absolutely awful experience. We hired them to unclog a large drain on our property. We were very clear about the size of the pipe and the location, and even pointed it out to the technician when he arrived. The technician, Mike, was only equipped with a 60' pipe snake that was inadequate for such a large pipe. He then proceeded to snake a different, smaller pipe - purely on a hunch - and left without confirming whether or not he had actually cleared anything. He even told us to go to Home Depot and buy equipment so that we could finish the job ourselves!

The customer service agent was rude and refused to reduce the charges for lack of service given that Mike never touched the clogged drain that we called about. She offered to send another technician out with the same inadequate equipment if we were willing to pay them full price for a second service call. She claimed it was not the technician's job to make sure he had cleared our pipes and refused to let me speak with the owner. She claims he is family and will side with her over me so it doesn't matter anyway.

Scott S.

I called drain medics to come out and unclog my drain a man showed up in a beat up black mini van with a white under shirt tank top covered in tattoos he from the get go he was on phone with owner askin what to do he ran snake down drain it came out another he said it would have to come in from outside after looking for my clean out for 3 min he said it needed to be located but they couldn't come out till next Tuesday this is from day after I waited from Tuesday with stopped up sewer. Then asked how am I going to pay for what he didn't do I asked how much he said 75.00 I then gave him my credit card he called numbers in to dispatch and told her 80.00 I said you said 75.00 he said there is a 5.00 charge to pay other then cash .

I then called another company out Monday morning they had it cleared in 15 min all
He had to do was try more then once to get it to run through I did call and try to get a refund of my 75.00 not 80.00 but they didn't even bother to call back
I wouldn't use this company they will take your money

Gary Z.

We just had Zachary with Drain Medic out to solve a problem with a stopped up drain in our kitchen. Problem solved efficiently and for only $75. Our technician was very polite and able to evaluate the issue quickly. I will definitely use them again in the future.

Chuck L.

Do not use! Advertise tech will come in company vehicle. Wrong. Advertise $75 flat fee. When I called on Friday, they said they could come on Saturday or Sunday. I specified that it was a single story roof access job and would that still be $75? She said yes and it would have to be on Saturday. (Presumably the Sunday tech doesn't do roofs.) The tech shows up, well within the service window I was quoted, but says that that it will be $125, $50 for going on the roof. I said no, I had specifically asked about that. The tech said he would have to call in. In less than 60 seconds he claimed to have exchanged texts with someone saying it would be $125. I told him that I don't care how much I have to pay someone else, I was never doing business with them and to get the %^&* off of my property.

Keniyah R.

A guy name ""Tony"" showed up. Told me my sewer line was clogged and explained to me it would cost an extra $50 for him to go on the roof to unclog it. Ok I agreed. He kept checking to make sure the standing water was draining. He asked if he could run my showers and faucets to make sure everything was ok. I started to hear water hitting my basement floor and saw water spaying from one of my pipes. I went up stairs and my kitchen floor was flooded with water bcuz he had the stopper in my kitchen sink and the sink overflowed through the floor and down to the basement. Tony left me with a mess to clean up and left with money in his pocket. I even told him I recently had knee surgery but clearly he didn't care. It was his mess and my problem i guess. This was my first and last time using this company and I would NEVER recommend them to anyone.

Deeflora X.

We've used them a few times and have had mixed results. It really comes down to the tech they send out. I would definitely nit use them for their sewer line video service, it is terrible. They use low quality equipment and the video is worthless.

Stu C.

I see from some of the other reviews that people have had both good and bad experiences with Drain Medics. All I can tell you is that this was the 3rd time I've called them for slow drains, and each time I've been completely satisfied with every aspect of the work.

Previously, I had a slow bathroom drain, and two years ago a slow kitchen drain. It was the kitchen again this time.

After attempting to fix the problem myself, first with hot water and Dawn detergent, then using a hand snaking tool, at 7:15 AM this morning I called and left a message with Drain Medics.

Within a half hour someone called back and I was able to make an appointment for 10 AM today. At 8:30 Ken called and said he and Tony would be at my house in about 25 minutes. They were.

Ken was the lead person, Tony was his trainee. After checking out the slow draining kitchen sink they went down to my basement and the drain pipe below. It had an access point they used to feed in 40+ feet of cable.

The cause of the slow drain was sludge and required two runs with the cable. After that the sink drained properly. The two men cleaned up after the job and I was charged the flat fee of $75 as advertised.

I am still satisfied with Drain Medics and will continue to call them in the future as needed.