Drain Medics

James S.

It took my wife and me over 12 years to get a house of our own.

We called Drain Medic out to come fix a slow draining clog.They showed up with less than professional equipment, basically a hand drill with a long line attached to it.

Long story short within less than 7 minutes the worker collapsed my drain pipe, and now when I run my washer mud comes pouring up from the floor drain...

Immediately the worker started to deny responsibility for what he did...

When I called to complain the lady on the other line would not let you speak to any head management, refused to tell me her name, and refused to accept responsibility for their faulty work. For over a month now me and my wife live in constant fear of complete pipe failure. The moment I wake up it's on my mind and it troubles me every morning, and times throughout the day. The fear that our home may be taken away by greedy people who do not care about their customers in the least or the troubles they may have gone through. For over 2 years now I have had a disabled shoulder even though I'm not collecting disability, and my wife is the only one working full time. The location of this fix, and the damage incurred is way beyond what we can afford. Making matters worse we lost our mom this same month, and we've had funeral expenses, and other troubles that Sir mounted this. Our only hope is God will help us through this in some way as it is inevitable now we will run into some huge problems in the possible near future. I am writing this to warn anybody if you are considering this company don't put yourself in the position that me and my wife are in least with all your other troubles you end up having a anxiety problem that slowly everyday strips away your peace, and joy, and even your faith in everyday people.

Suzanne L.

Horrible service does not stand behind the work. I called to get my money back as I had to hire another drain company. Been using them for years and now to be treated like I am a bother. Was told by the person that answered the phone owner wanted to see my invoice from other company. I emailed it. Called later in the evening and was told owner did nor have time?

Jane S.

We called Drain Medics on 8-5-17 because we had sewage backing up in our basement. Ken came out and was on the premises approximately 2 hours. He repeatedly noted that he did not have the right auger bits to use (some were too small some were too big) and seemed very unsure of himself. He then told us it was an MSD issue and gave us the number of the Ferguson lateral program as well. MSD came out that night and flushed their lines and said their lines were clear. I had to wait until Monday to talk to the Ferguson lateral line program (while sewage continued to back up all weekend). They informed me I had to get the line videotaped (something Ken never mentioned). I called back Drain Medic on 8-7-17 in the morning and was told that I would receive a call back after the dispatcher talked to the technician to find out what else could be done. I never received a return call. On 8-8-17 two different sewer companies came out, Roto-Rooter and another local company. They both independently came to the same conclusion within minutes and noted that Ken did not even approach the issue correctly.
I am unsure if this is a training issue, but I don't know why a main sewer line block was attempted to be cleared through the stack and floor drain when there is an obvious 6 inch clean out in the front yard that was never accessed? Neither of the other companies were intending on going through the stack at all, because both noted it was unnecessary. The company that we chose to fix the problem, had the issue cleared within 30 minutes- emptied the washing machine 3 times, ran the tub 5 minutes, no more back up.
Called Drain Medics back, they said for an additional $125 they would have ""located our line"", which the two other companies did in about 10 seconds, because it is a big 6 inch clay pipe sticking out of our yard.
Complete rip off!!

Samuel A.

Do not use this company.

They don't stand by their warranty.
They kept my charge card information and double charged me for work they didn't perform correctly the first time.

Samantha N.

Stay clear total rip off.. bait and switch came out to clean my grease trap .. kitchen sink overflowing into basement sink. Call for technician to return. Showed up over an hour late and sat in truck another hour on his phone.. left pipes in basement lose and water ruin my carpet and now the want another $150 in addition to the $125 I already paid....

J P.

I have used this company many times over the years. I have always been satisfied with their service and their price can't be beat!

A T.

The gutter drain from our home was backed up. The technician, Dre, was friendly and helpful. He cleaned from the home drain all the way to the street drain. He did not leave until he double checked everything. We appreciate the excellent service!

John H.

I called for the 75 dollar drain opening. It was actually 100 because the guy wanted to get on the roof. So they unclogged a drain but then the clog traveled down and got stuck in the main outside. I called and they said since it's a different spot then it's not covered under warranty. Or we can charge you 75 more dollars to come see if it is under warranty. What a joke of a company. I had to call someone else to get my drain unclogged. I was taken advantage of by drain medics. Please use a more reputable company.

Angela R.

i cannot attest to their actual work but I can say that no one showed up for my 5:00 appointment; nor did anyone bother to call me until 2 1/2 hours later to tell me they got hung up on a previous appointment. I 100% understand jobs can last longer than expected however, a two minute phone call to me would have been nice. I had to leave work an hour early (which I have to make up by not taking a lunch sometime this week) for this appointment, all for nothing. Luckily I was able to find a plumber who came right over to fix the tree root issue.

John T.

RIP OFF!!! BAIT AND SWITCH!!!
They didn't clear the drain correctly. They say they have a warranty, but refuse to honor it. They are refusing to come out again unless I let them charge me for another service call and higher priced services.
HORRIBLE CUSTOMER SERVICE AFTER THE SALE!!!
They are as sweet as can be until they get your money. Then they will not even listen to you. BONNIE was very rude on the phone, claimed that there is no one else that I can talk to (said she is staffing the phone 24/7 and will not allow me to speak to anyone else there).
I called back to verify some information to make sure I'm filing my BBB complaint about the right company, and BONNIE hung up on me. Now they are not answering their phone. What kind of amateur operation is this???