Drain Medics

Meme P.

We've used Drain Medic a few times and always had great results. Friendly service, very quick and always a phone call to let us know they are on the way. Mike came to our house recently and cleared our clogged mainline that goes out to the street. Everything is flowing nicely now. Great Job Drain Medic!

Linda B.

Drain Medic came to my house yesterday, (two hours late), would not come in the house, start snaking in the front yard. We have had this property for some time, we know this property, not the first time this has happeded. My husband suggested to him coming inside the house, snaking the floor drain in the basement. The clog was from the basement drain after the washing machine water drained out, and after water was run in the sink. The plumber refused to come in the house even just to see what was going on. He did not unstop anything. Instead, he advised my husband there was a break in the line, collected the $75.00 and left. When my husband called the office to complain, they first said the plumber would come back at no charge. 30 minutes before he was scheduled to return, the office called back and said the plumber said he ran the snake as far as it would go, and if he returned, we would have to pay another $75.00. We are under the impression that if he had unstopped the drain from the floor drain (like other plumbers have, it would have opened). Don't use this company, call someone else. The Hayes

Kisha P.

I called because I had issues with my bathroom sink and tub not draining properly. My appointment was 5pm. I called them at 5:29 to verify if someone was still coming out, I was advised they were running behind and someone would call before they came. The person never called and showed up over an hour late.

The technician ""attempted"" to snake my tub out with 2 different augers and no success. He never attempted to snake out my sink, at all. The technician stated that whatever was clogging my tub was something white and plastic,come to find out the white and plastic piece that he was able to pull up was a piece of my drain that he broke.

I ended up paying $75 for absolutely nothing. The problem was worse after he left. Luckily for me I was able to have a plumber come out that used a manual snake and he fixed the problem within 30mins.

WHAT A RIPOFF!

John D.

Absolutely awful customer service. ""tech"" comes in a gets water all over the floor. Caused my paint to bubble, after sitting there for hours until I discovered it. Also got the treadmill wet as well. Pure laziness not to take a towel and clean up after yourself. I call and let them know this is unacceptable. First the guy says they will come take care of it. Then he texts and says it will be double if I want them to clean up after themselves! I was a returning customer! Do yourself a favor and call a professional company. Certainly not worth the hassle. Looks like I will end up having to file a lawsuit for damages when all they had to do was either clean up after themselves to begin with or come back and quickly wipe it up with a towel, I would've been fine with that! Truly a pathetic excuse for a company or customer service!

Veronica G.

Called to have my kitchen sink unclogged. The technician showed up on time but with less than a professional appearance and with less than impressive equipment. The plumbing from the kitchen sink and bathroom sink were connected so the tech attempted to snake the line from both areas as the clog was stubborn. Unfortunately, while testing the drain on the kitchen side he left the plumbing on the bathroom side open and flooded the cabinet. Later, he tested the bathroom side leaving the kitchen plumbing open and flooded the kitchen cabinet.

Ultimately,the technician was not able to unclog the drain and announced bad news. He stated that we had rust in our pipes and that we would need a section of our pipe replaced by a plumber. So we paid the $75 dollars for nothing and after the tech left we found that a piece of our drain pipe had been damaged. We immediately called the company and we were reminded that the work carries no warranty, however, they reluctantly sent the tech back to repair the leak. He made a a shoddy repair and left.

The same day we were able the have a professional plumbing service come. They brought professional equipment and promptly unclogged the drain. No pipe replacement needed.



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Joe S.

No gimmicks. My basement drain was clogged up and their guy showed up first thing in the morning. (I had called late the night before.). The guy was super friendly. He was able to locate the outside connection and cleared the clogs and roots both toward the sewer and back up toward the house. In, out, done for $75 flat fee.

Nick D.

Called about 8:30am they were out by 1:30 pm and were waiting on me to get there! Called ahead of time and had great communication throughout the process. Friendly, respectful and honest. Why pay rot rooter $275? Its robbery. Id rather support a local company thats working hard to earn your business!

Heather A.

I was so disappointed the person came late an hour from the appointment but I do understand that he was working in an other drain, but when he was working it took him so much time to clean the drain also he was pissed that it didn't work so quick and he was so rude and he massed up all my walls with a stupid black producs....it is everywhere on my walls in the basement. Also he charged me $25 more to clean the same line......then at the end he wrote unclear report that I just couldn't understand what he wrote.....I will never ever use them again also I will not recommend them

Christie M.

Received fantastic service from Drain Medics! They were on time, clean, and courteous. They charged me an affordable flat rate. The flat rate had me concerned at first because when they quoted me 75.00 to clear the blockage in my kitchen sink, I know I've paid significantly more in the past, but they guaranteed me that the only way they would charge more was if they had to get on the roof and that would only be another 25.00. They came out, cleared the blockage from inside the house and charged me 75.00. I'll never go back to the hourly rate guys again.!

Brian M.

Had two of their service techs come out last night to fix a clog.

Right off the bat they were 1.5 hours late, but I could forgive that if they unclogged the drain. This became problematic later on because I left work early to meet them there at the agreed-upon time.

After they snaked the main some water ran through, but immediately after they left the floor drain backed up. Again.

I called early this morning, as they didn't leave until after 7 the night before, and tried to arrange someone to come out today. The times they wanted to come out weren't conducive with my schedule, but they agreed to come out after 5 for 125$ per hour. No thanks.

So in review, they were late, didn't unclog my drain, and wanted to charge me significantly more to fix what they didn't do the night prior.