Drain Medics

Deeflora X.

We've used them a few times and have had mixed results. It really comes down to the tech they send out. I would definitely nit use them for their sewer line video service, it is terrible. They use low quality equipment and the video is worthless.

Stu C.

I see from some of the other reviews that people have had both good and bad experiences with Drain Medics. All I can tell you is that this was the 3rd time I've called them for slow drains, and each time I've been completely satisfied with every aspect of the work.

Previously, I had a slow bathroom drain, and two years ago a slow kitchen drain. It was the kitchen again this time.

After attempting to fix the problem myself, first with hot water and Dawn detergent, then using a hand snaking tool, at 7:15 AM this morning I called and left a message with Drain Medics.

Within a half hour someone called back and I was able to make an appointment for 10 AM today. At 8:30 Ken called and said he and Tony would be at my house in about 25 minutes. They were.

Ken was the lead person, Tony was his trainee. After checking out the slow draining kitchen sink they went down to my basement and the drain pipe below. It had an access point they used to feed in 40+ feet of cable.

The cause of the slow drain was sludge and required two runs with the cable. After that the sink drained properly. The two men cleaned up after the job and I was charged the flat fee of $75 as advertised.

I am still satisfied with Drain Medics and will continue to call them in the future as needed.

Jennifer N.

I called Drain Medics to check out my gutter and foundation drains. They sent a tech who started cleaning out the sewer instead! When I told him that wasn't why he was at my house, he tried to mansplain to me what a sewer line is! Then he told me he couldn't do what he was sent to do. I called BONNIE, who was the one who suggested my problem was the gutter drain, but she claimed ""I said yesterday we really don't know anything about drains."" Literally the opposite of what she claimed the day before. The list of incompetencies only lengthens from there. But the thing that has me writing this review today? Today our basement flooded because their tech JAMES unplugged our sump pump and didn't plug it back in! And it rained last night! The entire basement is full of standing water. Way to go, supergenius James! You'll be lucky not to get sued.

Jason F.

Terrible company. Had to come out three times to attempt to get a job done. Twice they tried to clear the line without success, then said it must be a broken line. I was charged with another camera fee, only to dig up the basement floor and realize that they gave me the wrong location.

Called another company and they got the job done immediately without having to use a camera service (turns out there is no broken or damaged pipe.) Drain Medics could not get a simple job done, then charged me for more services.

Tried to get money back and they refused. DO NOT USE THIS COMPANY.... INCOMPETENT AND A RIP OFF!!!!!!!


Jason

Rick G.

Horrible experience . They came to our home to clean clean our outside drain for what supposed to be a 79 dollar 15 minute job . After three hours the technician , and i use that term loosely , got his tool stuck in our drain . He said that's it I'm done here and left the drain cleaning tool hanging out of the drain and declared it stuck . He then said to my wife you signed the work order which says if this happens we are not responsible . He never gave her the copy of the worker order . He just got in his truck and drove away. We then called a real plumber out which had to dig up a portion of our driveway to get the coil out . Long story short drain medic would not take my wife's call outside of the first time saying they are not responsible . We spent 3200 to get their tool unstuck and dug up our driveway which will cost additional 2 - 3 k to resurface . So much for the simple 79 dollar job . What a nightmare of a company that could care less . Save your money and hire a real plumbing company to begin with , that will at least act like they care and not run away . Buyer beware !

A B.

TERRIBLE is too good a word for this operation. Mike N. proved completely incompetent, and a shyster with inadequate equipment, by not clearing a drain at the front clean out where a tree root blocking the line was less than 10"" in and took the subsequent company I hired all of 7 minutes to clear. But Mike had a big story about ""misaligned pipes"" which the subsequent company confirmed was not so after a complete camera inspection. Drain (Your Wallet) Medics refused to honor their warranty (nullifying their ONLY selling point) when the problem was not initially resolved and another back up of the main drain occurred two weeks post initial unresolved service. Rude and dismissive of any and all complaints on the phone, they will ignore all attempts at restitution as well. Absolutely worthless.

Rodney J.

I called on Saturday afternoon and they said they could someone out on Sunday at 10 A.M. Scott showed up right on time. I can't tell you how thrilled I was to get such fast service on December 24th, no less! Scott did an excellent job cleaning out the main drain and he made sure that everything was draining well before he left. He did the quality job that my FORMER drain company used to do years ago (but not anymore) for $65 MORE than Drain Medics charges. I'm sold!

James S.

It took my wife and me over 12 years to get a house of our own.

We called Drain Medic out to come fix a slow draining clog.They showed up with less than professional equipment, basically a hand drill with a long line attached to it.

Long story short within less than 7 minutes the worker collapsed my drain pipe, and now when I run my washer mud comes pouring up from the floor drain...

Immediately the worker started to deny responsibility for what he did...

When I called to complain the lady on the other line would not let you speak to any head management, refused to tell me her name, and refused to accept responsibility for their faulty work. For over a month now me and my wife live in constant fear of complete pipe failure. The moment I wake up it's on my mind and it troubles me every morning, and times throughout the day. The fear that our home may be taken away by greedy people who do not care about their customers in the least or the troubles they may have gone through. For over 2 years now I have had a disabled shoulder even though I'm not collecting disability, and my wife is the only one working full time. The location of this fix, and the damage incurred is way beyond what we can afford. Making matters worse we lost our mom this same month, and we've had funeral expenses, and other troubles that Sir mounted this. Our only hope is God will help us through this in some way as it is inevitable now we will run into some huge problems in the possible near future. I am writing this to warn anybody if you are considering this company don't put yourself in the position that me and my wife are in least with all your other troubles you end up having a anxiety problem that slowly everyday strips away your peace, and joy, and even your faith in everyday people.

Suzanne L.

Horrible service does not stand behind the work. I called to get my money back as I had to hire another drain company. Been using them for years and now to be treated like I am a bother. Was told by the person that answered the phone owner wanted to see my invoice from other company. I emailed it. Called later in the evening and was told owner did nor have time?

Jane S.

We called Drain Medics on 8-5-17 because we had sewage backing up in our basement. Ken came out and was on the premises approximately 2 hours. He repeatedly noted that he did not have the right auger bits to use (some were too small some were too big) and seemed very unsure of himself. He then told us it was an MSD issue and gave us the number of the Ferguson lateral program as well. MSD came out that night and flushed their lines and said their lines were clear. I had to wait until Monday to talk to the Ferguson lateral line program (while sewage continued to back up all weekend). They informed me I had to get the line videotaped (something Ken never mentioned). I called back Drain Medic on 8-7-17 in the morning and was told that I would receive a call back after the dispatcher talked to the technician to find out what else could be done. I never received a return call. On 8-8-17 two different sewer companies came out, Roto-Rooter and another local company. They both independently came to the same conclusion within minutes and noted that Ken did not even approach the issue correctly.
I am unsure if this is a training issue, but I don't know why a main sewer line block was attempted to be cleared through the stack and floor drain when there is an obvious 6 inch clean out in the front yard that was never accessed? Neither of the other companies were intending on going through the stack at all, because both noted it was unnecessary. The company that we chose to fix the problem, had the issue cleared within 30 minutes- emptied the washing machine 3 times, ran the tub 5 minutes, no more back up.
Called Drain Medics back, they said for an additional $125 they would have ""located our line"", which the two other companies did in about 10 seconds, because it is a big 6 inch clay pipe sticking out of our yard.
Complete rip off!!