Drain Masters Plumbing

Robyn B.

The plumbers from drain masters were a dream come true when our drains backed up today. They were all extremely helpful and did whatever it took to make sure our problem was solved.

Robin B.

Had water leaking in my laundry closet, hallway closet and onto my hardwood living room floor. Thought it was coming from my wash machine. Drain Masters showed up to the rescue and discovered a leak inside the wall in the laundry closet. Marcus and crew rectified the problem very quickly. What a relief. Drain Masters was very professional and did a wonderful job. I would recommend Drain Masters to all my friends and family.

Livi K.

I wish I could give them 0 stars. I was referred to them by my home warranty company for a leak under my drive way. They give me a window from 10am to 4pm. So all day. I had to take the day off from work. The plumber shows up at 3:30 for the leak detection. He was very rude and acted like he didn't want to be there. He did the leak detection and marked where the leak was and said I needed to call and make another appointment to finish the job. I called the next day and set up an appointment for the next week. This time they said that they would come at 9am and it would be an all day job to complete the work. So I took another day off from work. On the day of the appointment I wait around. Finally at 10:30 I called to ask if they were still coming. The receptionist told me that they were just out buying concrete and should be there soon. So I waited more. Finally they arrived at 3:30pm. One guy drilled the driveway where it was marked while the other guy, the guy who did the leak detection, sat in the truck. The drilling went on for over an hour. Finally the guy who had been sitting in the truck came up to my door and said that the leak wasn't where they thought it was and that they would have to come out another day. He said he would come back the next day and do another leak detection and I didn't need to be there. He never came and did the detection nor called.

If you like to be treated rudely and have your time wasted by people who can't do their jobs, then call Drain Masters. If not, then call someone else. Like literally anyone else.

Elisabeth P.

This company is a nightmare. My Apollo hot water heater stopped working in my rental property and my home warranty company sent Drain Masters out to fix the problem. In total, they sent six different guys out, including the owner, and each had different diagnoses and my property manager caught them in many lies. MY HOT WATER HEATER DID NOT WORK FOR ALMOST 30 DAYS IN THE WINTER. My warranty company finally had a second company come out to assess, and they said it was the thermal coupling. Drain Masters said that they replaced the thermal coupling in their first visit! I ended up paying my tenants back half a month's rent for their inconvenience and of course they have been livid with me and my property manager for a month now. In total, Drain Masters cost me $750 in lost rent and $200 in visit fees. They ALMOST had me paying an additional $700 out of pocket (fees not covered by warranty) if it came down to buying a new hot water heater and almost cost me my tenants. Just skip this company altogether and go somewhere else.

T M.

Serviceman did not want to be there.. made it clear he had no plans of actually doing any work when he came up with the excuse that floor tiles would need to be removed in order to access my leak. Called another plumbing company and the leak was repaired in 30 mins without touching one floor tile. In summation, do not call Drain masters on Sundays( football season or not) and do not call Drain Masters if you want plumbing repairs done and lastly just DON'T call....period

Arlene V.

A very unapologetic and selfish company. They have a really nice receptionist and that's the only positive thing I can say. Technician came and diagnosed my water heater valve as being faulty. He said they will have to order a part and return. Days go by and no one calls me to schedule a return appointment. I called and left a message and no return call. I finally call again yesterday and the receptionist answers and quickly sets about trying to figure out what happen. She apologizes and says somehow I fell through the cracks. She's not sure what happened, but the part was at Lowe's ready to be picked up. So she made some phone calls and got me scheduled in for today from 12-4 since I expressed 11 days without hot water in this weather is a lot. I've been boiling water and filling buckets up, just so my 3 kids and I can shower. Which is dangerous as well.
I leave work early to make my appointment and 4 o'clock rolls around and no plumber. I called and they said they were just about to call me. Turns out whirlpool sent the wrong part. That I was going to have to wait 7-10 business days unless I wanted to pay the 30-35 dollars to have it overnight. Also that it was so late in the day that they couldn't overnight it till tomorrow. The lady(I presume office manager) was unapologetic and refusing to acknowledge their mishandling of the situation. If I wouldn't have been forgotten about, they would of found out last week that it was the wrong part and place the correct one on order. I would of had hot water today. To not call at all even after your 12-4 window to inform me they weren't coming is also poor business practice. That's time away from work. They refuse to pay for the overnight shipping, despite letting me ""fall through the cracks."" I'm a pretty forgiving person, we all make mistakes. But to not try and provide a solution to your customers which you have wronged in 3 occasions is just poor. I'm a single working mom of 3 kids, who pays her hard earned money to have a working water heater. To just dismiss me as my business doesn't matter because it's handled through an insurance company is bad form. To not make amends for your mistakes is bad form. To waste customers time and not return their calls is unacceptable. I do not recommend this company, and I will make sure my insurance company addresses this situation, henceforth.

Steve N.

Just not worth the time or money. 26 hours after an emergency claim we are contacted by the plumbing company. The plumbing company says they're busy and it'll be another couple hours, which go by with no contact, then a call about 3 hours into that time and they say there's an additional $100 fee because the roads are bad and their technician had to take a four wheel drive.

Where has the customer service gone?

***Update: Mike, the owner, called me shortly after I posted this review to discuss the reason for my review. While I'm not satisfied with this situation and how it unfolded, I do believe Mike is trying to provide a good service for his customers. I also understand the weather has not cooperated with anyone this weekend.

Mary F.

horrible company I am waiting for them to come back for the FOURTH time. The girls in the office have lied to me about why they are late. This is ridiculous waiting around for four days of my life. If your smart try someone else.

Pa K.

$95.00 for a water heater drip pan? Costs maybe $20.00. Tech says company says you need an expansion tank to meet code at $250.00 installed? Not what code says, and unnecessary. Never use them again, regardless of what the warranty company says. Two stars only because the tech was ok.

Tom W.

If I could rate less than 1 star I would. We unfortunately were given this company through our home warranty company, and its been lies, attempting to rip off, deceit, and false reports. This is all done in an attempt to get you to believe the issue isn't covered ( or they report falsely to warranty company ) that its not covered, this way they can charge you higher prices to perform the work that should be covered.

After the falsely reported bellies in the line, they immidelty jumped at every chance to get us to sign up for every other plumbing thing you can think of. They lied and said they cleaned our line, (their own employee stated the lines were kinked from a previous job ). We've come to find out that they incentives there employees with financial rewards to report the work so its not covered, and then bid on it.

We didn't think we had to, but now know to check other reporting agencies such at the BBB, where you will see this company had an F rating. Theres so much more that went wrong, its just frustrating to even write it. I will sum it up with the following statement.

Call your insurance company and change the plumber coming to your house immediately if you get Drain Masters.