Drain Masters Plumbing

Steve N.

Just not worth the time or money. 26 hours after an emergency claim we are contacted by the plumbing company. The plumbing company says they're busy and it'll be another couple hours, which go by with no contact, then a call about 3 hours into that time and they say there's an additional $100 fee because the roads are bad and their technician had to take a four wheel drive.

Where has the customer service gone?

***Update: Mike, the owner, called me shortly after I posted this review to discuss the reason for my review. While I'm not satisfied with this situation and how it unfolded, I do believe Mike is trying to provide a good service for his customers. I also understand the weather has not cooperated with anyone this weekend.

Mary F.

horrible company I am waiting for them to come back for the FOURTH time. The girls in the office have lied to me about why they are late. This is ridiculous waiting around for four days of my life. If your smart try someone else.

Pa K.

$95.00 for a water heater drip pan? Costs maybe $20.00. Tech says company says you need an expansion tank to meet code at $250.00 installed? Not what code says, and unnecessary. Never use them again, regardless of what the warranty company says. Two stars only because the tech was ok.

Tom W.

If I could rate less than 1 star I would. We unfortunately were given this company through our home warranty company, and its been lies, attempting to rip off, deceit, and false reports. This is all done in an attempt to get you to believe the issue isn't covered ( or they report falsely to warranty company ) that its not covered, this way they can charge you higher prices to perform the work that should be covered.

After the falsely reported bellies in the line, they immidelty jumped at every chance to get us to sign up for every other plumbing thing you can think of. They lied and said they cleaned our line, (their own employee stated the lines were kinked from a previous job ). We've come to find out that they incentives there employees with financial rewards to report the work so its not covered, and then bid on it.

We didn't think we had to, but now know to check other reporting agencies such at the BBB, where you will see this company had an F rating. Theres so much more that went wrong, its just frustrating to even write it. I will sum it up with the following statement.

Call your insurance company and change the plumber coming to your house immediately if you get Drain Masters.

Debbie A.

I cannot recommend this company based on their treatment of my son-in-law and daughter. The only thing this company has mastered is incompetence and lousy customer service. My daughter's hot water heater went out on New Year's Eve. The hot water heater also controls their heat. First plumber that came out on Tuesday failed to submit paperwork to their home warranty company. Second plumber finally came out on Thursday and submitted the paperwork After several calls to them today, they were told no repairs until next Wednesday. Meanwhile a snowstorm and several days of freezing temperatures are in store. Do yourself a favor and steer clear of this company. They lack professionalism and basic compassion for the plight of others.

Stephanie G.

TERRIBLE company. Waited on 3 different occasions for them to show up - they never did. The first time they gave me a ""window"" of 12pm-4pm, which is basically an entire work day. I waited until 5:30 and they never showed. The other two times they said they would be there in 15 minutes - never showed. The most unprofessional company I have ever worked with. I have no idea how they are still in business.

Jom F.

Used through home warranty. Replaced a leaky water heater and in the process caused an even worse leak in a line they replaced that went unnoticed causing more damage. Also the supply lines they installed run next to and touch the water heater electric box. Also was a pain to get them to return to fix it. Would never use again

Oscar A.

This company has horrible service. They have stood me up twice and when I call they can only say I'm sorry and we don't know what happened. Neither time did they call and say they were running late or behind. The second time, now that I called them, they say they are on their way, one hour after the four hour window I was given. The owner did not seem to care that I took two half days off of work to be there and get no service. It is obvious to me they really don't care.

Dave L.

Zero stars - Zero stars although I had to select 1 star!!! Terrible customer service from the beginning. My hot water heater broke and began leaking water early Sunday morning. I immediately called my homeowners warranty insurance company who in turn assigned Drain Masters. I was told Drain Masters would call me by the end of the day Sunday or Monday to assign an appointment, but that service would be provided no later than Monday. I called Drain Masters early Sunday afternoon and was told the office is closed on Sunday and they would get the job claim first thing Monday morning and book me an appointment for Monday. She also stated that the office is closed on the weekend. On Monday I called Drain Masters again and was told the earliest they could come out was Tuesday between 12-4 pm. I explained that this was unsatisfactory in that I had already been without hot water for 36 hours (with a child in the house) and the person I spoke with on Sunday said that I would get service on Monday.

While speaking with Drain Masters I quoted to her exactly what their website says... professional customer service 24 hours a day 7 days a week. When I quoted this to her she said that didn't apply to me because I was a home warranty referral and their Plumber's supporting home warranty jobs only work Monday - Friday until 5pm. Again, I explained that as a paying customer this was completely unacceptable and as a customer it should not matter where the referral came from - an emergency is an emergency. Again she stated that the earliest they would come out is Tuesday afternoon unless there was a cancellation. My situation did not constitute an emergency on her or the company's part. Again, I explained that I would be out of hot water for 2 1/2 days by the time they fixed it, that I had a child in the house and that I was having to shower at a local gym. This did not matter to her.

I immediately called my home warranty company back and was reassigned a local plumbing company that will be at my house this afternoon. Hopefully this will work out. Bottom line, especially if you have a home warranty, if you are assigned Drain Masters by your company... turn it down and request for a different company. No compassion or professional customer service as their website says.http://drainmastersplumbinganddrain.com/

I am a very patient man and it takes a lot to push me to the limit, but this did it. Totally unprofessional. Stay away.

Kacy M.

Would not recommend at all. Rip off...home warranty company (ahs) recommend them and set appt up 2 days later. Well repair guy came out and quickly gave me a price to change water heater. Almost $1000. Thats just parts no heater. Said i need to bring it up to code. He thought he was talking to a dummy. Had to say get the hell out of my house with that BS price. Its sad how many people fall for that price and get the repair done. Look at their BBB grade. Its a F rating.