Drain Masters

Mom Of Twins In Natomas S.

The last time Thomas came out was to repair a toilet that was making a knocking noise in the pipes and to replace our sons' bathroom faucets. He and a member of his crew did an excellent job for a fair price explaining the details of each problem we had going on with our toilet and faucets.
This week he came to fix a leaking bathroom faucet. He is prompt & professional and saved our family $$$. We greatly appreciate his level of professionalism and integrity which is most often hard to find when it comes to household repairs. We are impressed with his service, would highly recommend him and his crew for any small or large plumbing problem. We would definitely call Drain Masters again for any issues.

K L.

Thomas and his crew did a great job on a kitchen back up problem I had. He was thorough and detailed about what the problem was and knew the importance of repairing it as quickly as possible so that I could use my kitchen sink. He was determined to figure out where problem lied. I have used Thomas on many different occasions and will wait until he is available to do the job. He is reliable and honest. Definitely someone I would refer for any plumbing needs.

Kathy B.

Drain Masters did a great job on my plugged sewer pipes. He stayed with the problem until it got resolved, and didn't try to sell us something we didn't need. The cost was reasonable, based upon all he had to do.

Melissa M.

I had a sewer flooding in my recently purchased home that was out of control. I called multiple plumbing companies out of the Sacramento area. The few that showed up tried to help clear my sewer line but was not successful(but still charged me). Each company that showed up gave outrageous prices for a sewer line replacement.4600-7200(shame on them,one of the companies even threaten me about calling the city because my over flowing sewer was reaching the street and that i could get a big fine if i dont correct the problem asap). Then a friend of mine suggested that i call Thomas from Drain Masters(thank goodness) so i did. Thomas was very polite and showed up within 45 minutes(that never happens)He was very polite and professional, he explained what he felt was the problem and started to work to try and unblock my service.(he even mentioned that theres no charge if he didnt clear the blockage.)After about 36 minutes he did what no other company did... He cleared it!!!!! I was so happy i almost hugged the little guy.Then Thomas did a video inspection of the sewer line and explained in detail what i was looking at. He was very informative and seemed to know his plumbing. He agreed i need a new sewer line because i had orange berg pipes and they were crushed and full of roots. I wouldn't have believed it but i saw it on his camera system.I was terrified knowing i had to spend a large amount of money for the permanent fix. Amazingly after a informative talk about the trenchless procedure... He quoted me a price of 3200 with permits and a lifetime warranty on the pipes. I broke down and gave the little guy a hug and said thank you. I found my plumber!!!! He was honest,informative, professional, and very friendly.(not to mention very reasonable priced compared to other companies) I encourage anyone looking for a real honest plumber... Call Drain Masters and ask for Thomas!!!! Tell him Melissa M sent you!!!

Openn K.

Thomas and his crew did an amazing job replacing my old, failing sewer line. He was clear, honest and reliable. I can't say enough how excellent the service and now I have a lifetime guarantee. Thomas stayed late and snaked a hole in a root ball so we could at least flush our toilet prior to the big project being completed. It was 106 degrees and he stayed to make sure we were taken care of. Excellent work, and excellent, professional people!

Sarita N.

I'm so happy with the work performed. They replaced our water pipes and showers have never been better lol. If I have any future plumbing problems I'll give them the first call.

Nicole A.

I am compelled, once again, to tell you all how truly wonderful this company is. Two years after they last snakes my drain, which theretofore, had needed snaking every six months, it needed it again. Kardele and Thomas came out first thing in the morning, having remembered me from two years ago, and got to work successfully unclogging my drain. They are honest to a fault and employ an integrity I've found unmatched in my many experiences of late (you'd know the truth of that statement if you read most of my other reviews). Beyond this terrific service, I believe them to be the last human beings I've met in the last decade or so with the capacity for empathy and compassion for others and their blights. They care about their customers. I just adore them and will always use them for my future plumbing needs. You should, too. And if you knew me, I rarely offer such a sincere recommendation. Thanks again, gentlemen!! Best in town!

Claudia W.

We discovered late last night that our basement was flooded. I contacted ASAP plumbing via email. I'm simply impressed with the owner (Lao) answered my email immediately, came out first thing in the morning and diagnosed the problem and didn't even charge us for his visit. It turned out that it wasn't a plumbing issue but rather a sewer issue and immediately referred us to Drain Masters.

I was able to get the owner (Thomas) and his crew (Cordell) from Drain Masters immediately to address our sewer issue. It turned out the sewer backed up was from the city line. They were very informative and became our advocate when we had to deal with the city rep. We're so grateful and impressed with their service.

I'll definitely call Drain Masters if I ever have any sewer issues. Highly recommended for anyone who needs honest, informative and thorough service.

Chrissy C.

Thank you Tom for your assistance with my plumbing. I had a sewage back up into my showers and you came out quickly, were able to diagnose is the issue and even provide me proof of the blockage by giving me a CD of the drain scope you used! Thank you for your fast, friendly and honest service.

Michael R.

Found them through a friend. Very honest, great work, with very fair prices. Tom is a really honest guy - will be using them again!