Drain Master Plumbing Service

Lisa W.

I was referred to Al Acosta by a local plumber who said the repair I needed (fireplace gas valve replacement inside the wall) was too big for him to handle. I was relieved when Al answered his phone and said he could come to my house the next morning...until he didn't show up or call. Because my situation was urgent (the city gas department had shut off my gas due to the leaking valve), I called Al to ask if he was still coming; he said no, but that he would come the following morning. He, again, didn't show up or call, so I called him to ask if he was still coming; he said yes, he would be here in a few hours. When he finally arrived, my initial impression of Al was positive: he was friendly, polite and knowledgeable; he did a thorough inspection of the natural gas infrastructure to the fireplace (including going under the house), confirmed that the leak was coming from the valve and gave me a reasonable quote to replace it. Because the wall has wood paneling that would have to be carefully cut to access the valve, I arranged for a carpenter to come open the wall two days later. Al returned that afternoon, but didn't have the replacement part, so he instead capped the gas supply to the fireplace so I could call the gas department to restore my service. Al returned two days later with a replacement part and completed the job, which included resealing the gas line to the fireplace burner. I was pleased with the quality of Al's work and was grateful for the $100 discount he gave off the total price because he failed to show for the original appointment. Even though he had been a bit unreliable, I would have recommended Al at this time. Then things went terribly south. When the carpenter returned the following morning to replace the wallboard and wood paneling, he found that Al had not put the new valve in the center of the precut hole for the log lighter flange. I immediately texted a photo to Al and asked him to return as soon as possible to move the valve to the correct position in the wall. He texted back that he would check his schedule and let me know when he could come. He added that he would have to charge me for the additional work, which I agreed to, and asked him to please come back soon. Another four days went by with no follow-up from Al, so I texted him again to ask when he was returning. Two days later, Al replied that he was busy, he would check his schedule and let me know. Another TWELVE days went by with no follow-up from Al, so I gave it one last shot and, much to my surprise and relief, Al said, yes, he could come midday the following day. Yay! But, of course, he didn't show up or call at the appointed time. Al continued to play this game with me over the next several days, saying he would come and then failing to show up or call. So, more than five weeks later, my den wall is still open and I have to find another plumber to correct Al's mistake. To add insult to injury, I happened upon Al just this morning while I was out walking my dog. I was stunned. I had been nothing but kind, courteous, patient and understanding with him all the while he was blowing me off and he had the nerve to take a job at the house across the street from me without contacting me to say he would be in the area and could come by to move the misplaced valve he left me with. The quality of Al Acosta's work is very good, but please beware that he is unreliable, duplicitous, and does not stand by his work.

Ramirez G.

I called and asked for their price to unclog a bathtub drain, got a price and was told they could come out later that evening. I sent them my address and never heard back from them again. No call, no show. Cannot recommend.

Richard A.

Al Acosta and his crew were recommended by another local, highly rated, Plumber that couldn't get to us. Al, and Drain Master Plumbing came out promptly, addressed our problem, and provided great service. I'm a tradesman myself, and would recommend Al and Drain Master to anyone.

Nancy M.

My post is so long overdue but the great service deserved a Yelp review. I found Drain Master Plumbing on Yelp during a plumbing emergency at my rental unit. I appreciated the quick response (especially when other plumbers can't bother to call or text you back) and setting up the repairs was super easy.

I wasn't not able to be on site but my tenant had nothing but positive feedback. I know exactly who I'll be calling the next time I need plumbing services. Thank you for caring about your customers!

Denny H.

What an awesome service, AL answers his phone and 100% polite. Very courteous and respectful of the property. The father, son duo came to my parents house late at night and completed clearing out the kitchen drain that another plumber couldn't unclog earlier in the day. Al removed the pipe and cleared it out. For good measures, he even snaked the remaining drain to the main.

Oddly, he was recommended by the previous plumber and I am glad he did. Now I have a new professional I can rely on. Great guy you can call family.

Thanks AL and Jr.

If you want to see something gross, check out the pictures. Even though pictures do not do it justice, It's much grosser in person.

Audrey Y.

We had an emergency situation with our kitchen sink. Called some other plumbing companies they either could not come out for emergency or charge sky high prices. Al was able to come save our lives. He did such an amazing job figuring out what the issue was and fixed everything for us. He is a very tidy guy which I greatly appreciated. The price was very reasonable as well. I would highly recommend Al.

Enith R.

Amazing service! Alvaro came to my house and fixed the problem. I received polite and awesome customer service, he wore a mask during his services, which was complying to the CDC face covering recommendations, he finished the job quickly. Best plumbing and super friendly. Thank you for your efficient and professional service!

Sara G.

Al was fabulous! He answered my Yelp message late at night requesting emergency service (our one bathroom for family of four was blocked in the toilet and the shower/tub) and he called and planned to come the next day at 9am.
He was affordable, fast, friendly, on time, clean (he wore slippers to cover his boots and didn't leave one bit of mess), he wore a mask (even outside), and he gave me a 30 day guarantee which I think was very gracious because he warned me the root problem we have going on will happen again.
I'm very happy. I told my landlord and she may let me call on him for future problems which people make me happy!
I highly recommend!

Bob B.

Al did awesome work, replacing a disposal. Clean, friendly. The second excellent job order he's done for me. Recommend him highly.

Manuel C.

Amazing craftsmanship and professionalism, very skilled worker, came fast and on time. Best company to have serviced my house so far. The worker took his time to explain what the issue was, what could have caused it, and how to prevent it. Had many quotes from different companies and this companies quote could not be beat. Friendly and affordable. Will be contacting them in the future for sure... 5 stars all the way.