Drain Man

William T.

This is a great company. Don was professional, thorough and friendly. I couldn't be more happy we chose this company, I am so grateful he was able fix a problem found during a home inspection so quickly. I would recommend him to anyone in need of a plumber. We will definitely recommend him and this company to all.

Steve S.

My toilet started a slow leak at the base, since we have two bathrooms it wasnt a rush. They were able to fit me in quickly and at a time that worked for me. Don is such a nice guy! He came on time, was friendly and easy to talk to. He was able to quickly assess the most likely issue and got it done in under two hours! My toilet now looks better than ever! He fixed the leak and the wobble and sealed it all up beautifully. Not to mention, his price was more than fair! I felt really good about the whole thing and plan to refer everyone I know to Don at Drain Man! Quality, affordable, convenient, and all with a smile

Cora W.

No lie to his 24/7 statement. I called about 1100 at night for hole in my pipes and he came. Few info over the phone and Don knew what he needed. I'll in Kaumana and he came within 20mins and fixed the issue in less than 30mins. Cut and replace and gave awesome advice for multiple things and how to save on parts by doing things in the right sequence. I would definitely recommend and definitely keep him on speed dial. I rarely believe there are still good people that do a good job and want you to believe before you pay. Awesome cat!!! You got a pipe problem you call'em

Jac F.

He was on time, in fact he came earlier than expected ... he came a coupke days early to give me an estimate and also what he was going to do to fix my problem.... he came did the job within an hour ... thanks so much

Mr. Walter W.

On 04/22/2022, I saw this businesses Yelp ad which stated ""We'll get it done at Drain Man!! 24/7 business that gives FREE estimates. Our reputation is proof that we take pride in our work and customer satisfaction. Contact us today (808) 796-5080."" Called the number and spoke with someone who I presume to be Don and asked if he could schedule a time to go out to my property to give me an estimate. He asked me what the address was and then asked how far out from Hilo the property was. I told him it was an hour and ten minutes north from Hilo airport. He then stated that there was a travel charge of $160.00 non-negotiable (okay - I got that). I asked him when he would be able to be onsite to review the leak, to which he stated he could be there Saturday the 23rd between 6:00 and 8:00 pm. He then states that it will be $160.00 per hour rate to repair. So, being that his ad says ""FREE estimates"" I asked him if he would be able to estimate how many hours it would take to repair once he was onsite (I had photos of the above ground leak that I was going to e-mail him to give him a better idea of the issue prior to his arrival). He then states ""You know what? Forget about the appointment. If money is going to be an issue I don't want to do the job. I have plenty of work already."" He then hangs up. Huh??? Once again, his Yelp ad states ""...we take pride in our work and customer service."" I'm retired from the Aerospace Industry, and I know for a fact that if I treated my aerospace customers with his type of arrogance I would have been fired. If you ask for an estimate, be prepared for the same treatment. Better yet, save yourself the grief and aggravation and contact another plumbing company that is reputable and understands what true customer service is.

Gerry A.

Don responded within 10 minutes, came to my house and looked at the job and did it by the next day! I am very pleased with his work and will definitely use him for all my plumbing needs! Mahalo Don!

Cori C.

I found Don the Drain Man on Yelp and called him to service our home in Hilo. He came out that day and was very kind, patient and efficient, not to mention reasonable. Since the first call, I think he has been out three or four times. We have referred him to friends and they had positive experiences also. He has gone above and beyond for his customer service and we will continue to use him for all of our plumbing needs!!

T P.

We had an issue that we needed urgent help with. Don came out at 8:30pm and not only fixed the numerous issues we had, but spent extra time with us to show us how to maintain, troubleshoot, and even fix future possible issues. Definitely won our trust and future business.

B F.

The most responsive, honest, and fair contractor that I've dealt with in awhile. i would highly recommend his services. I've used his services for a few different issues, and have been happy with his work every time.

William D.

Don is the man. Diagnosed and replaced leaking water heater in 1 day. He was booked a week out, but came when he said he would and was great.