Drain Go Plumbing

Ginger M.

The actual work was ok, but I think this company use the warranty company for customers and then over charge customers. The extra work I needed done to install a water heater, after researching and calling two other companies, they definitely over charged for the work they did. Just be aware of their prices!!

M R.

The best word that I can use to describe this company is """"UNEQUIPPED."""" They were assigned by American Home Shield for me also, and for me I had recently purchased a small plunger to use only in my kitchen, had it under my kitchen sink, tag still on it and they took the tag off of it, took it into the bathroom, used it in the bathroom, left it beside the toilet with all the black hand smut on it. DID NOT ASK, if it would be ok to use it? Then upon me contacting the company after finding it (in bathroom), I inform person who answered phone about what happened, and was asked, (nasty & rude), """"SO WHAT DO I WANT DONE?"""" I replied, """"I want a NEW plunger for my kitchen"""", because they had no right to use mine without permission, and this is """"SUPPOSE"""" to be a plumbing company, they should have """"ALL"""" equipment needed. I was told, this company doesn't replace items. """"DO NOT USE THIS COMPANY"""". I am also letting AHS know about what happened, and tell them I """"NEVER"""" want them back to my home. Further more, if I don't get another plunger from them, I AM SEEKING LEGAL advice and they may be out of more than the amount I paid for the plunger. They want to play HARD BALL, they GOT THE RIGHT ONE NOW.

Daren T.

The best word that can be used to describe this company is FRAUDULENT. They were assigned by American Home Shield and their estimate included changing out many components unnecessarily to inflate their parts bill to AHS. Their plumbers are NOT licensed and very inexperienced. They work under the license of their owner who is a woman who lives in Memphis. I opted for a cash payout from AHS and had the work done by a licensed, experienced plumber. The cost was $600 less than Drain Go had estimated AND that included a larger capacity water heater than Drain Go included in their estimate. It is a crime that this company and AHS are not accountable to the Mississippi Insurance Department. Their fraudulent practices go unchecked.

Tabitha S.

Clay savell and his accomplice(jimmy rooker) came and lied to us essentially about their plumbing work. Told us there is a leak in the house then changed it to it's """"another leak outside the house but we are still going to charge the same amount for the job""""....I understand jobs change and this isn't exact but the new job became a lot easier (no rerouting throughout the house required) and they refused to discount the price. This is taking advantage of customers and this local branch in Ridgeland isn't trustworthy at all. Do not use this company. update: they charged about 1000 dollars per hour to fix a small leak. Then the plumber has no shame and calls us and asks us why we wrote a bad review. Plumbers these days think their work deserves 1k per hour. people reading this review should judge for themselves.

Marion H.

Had my home warranty people, First American Home, contract them to come take a look at my hot water heater. My warranty states that it completely covers the water heater and this company still tried to charge me $550. On top of the fact that they left without fixing the hot water heater and said they would contact me in a few days and never did. A few days later I noticed water literally in my wall and now my wall is ruined with mold.

Joe B.

I paid for 3 home warranty service requests through American Home Shield. $75.00 each time a technician is sent out. First technician (Greenway Homeserv) did not fix problem, but charged $700.00 out of pocket expense for me to pay because they had to dig. This turned out to be unnecessary work and charged me $700.00. Second technician (Draingo), all they did was snake the drain and said it's fixed but that didn't fix problem. Third technician (Draingo) put a scope down pipe and found a rock in pipe. Because the rock is considered a foreign object, its not covered under my warranty, but technician moved forward without notifying me of what was to happen next (i.e. A MAJOR OUT OF POCKET EXPENSE THAT COULD HAVE BEEN AVOIDED). Technician broke the pipe in order to get the rock out. However, he said he's not fixing the pipe HE BROKE because foreign objects aren't covered under my home warranty. But HE caused a problem that'll cost $1,150.00 to fix. How is this okay to American Home Shield, Draingo and/or plumbing companies? I just want my pipe fixed, if not, I'm already looking into legal action.

Houng D.

I was referred to DrainGo Plumbing of Mississippi's Ridgeland location by American Home Shield, but unfortunately, the customer service experience was subpar. Ashley, the office manager, and the technician demonstrated a lack of integrity. Despite scheduling an appointment between 12pm-5pm, for which I took time off work, the technician failed to arrive. At 4:38pm, I called to inquire about the arrival time and was informed that my home was the next stop. Regrettably, this did not occur. Furthermore, Ashley provided inaccurate information regarding the technician's visit, including a phone call and text message. Good I have surveillance to back up what am saying. They make up anything to keep the service fee. I strongly advise against utilizing their plumbing services. 0/10 would not recommend. DrainGo Plumbing of Mississippi.

Jill

Front office staff rude and will hang up on you. I have home warranty coverage. Both kitchen sinks were blocked and unusable and had been for two days. They pushed me out one week! Hung up on me when I said it was unacceptable as I couldn't use kitchen, then texted me a confirmation with a 12 HOUR window. Really?? I called another company and they were there the next morning. I filed complaint with warranty company. Will not use again.

Dea D.

This company was dishonest with me about the repairs needed from a plumbing system. They told me one thing and the home warranty company something else. Ended up costing more than $4000 and a major headache.

Ted F.

Not in a hurry to do the work - didn't promptly return my call - had to call back 3 hours later.