Drain Genius

Mar M.

We had a serious kitchen sink backup, nothing worked to unclog the drain. We went on Yelp to find a plumber who did not require us to take a second mortgage out to pay the bill. After reviewing Yelp Reviews, we chose Drain Genius.

We received a reasonable bid for a few projects, but the kitchen drain required a bigger job, labor intensified, digging in the crawl space. This second bid was again, reasonable compared to the work required.

The employees were courteous, professional, and they knew what they were doing! They had all the necessary tools to perform plumbing jobs; they came out quickly; the jobs were done within a very good time.

Dwight was professional in his quick quote, Mike was courteous, and Jason the plumber was friendly and knew his stuff! Janice the office rep communicated well.

Basically, this company was reasonable for plumbing expenses. We are happy with the experience and will use them again, or refer them....... in Centennial.

Amanda M.

This company is fantastic! They are always on time and very reasonable. They do good work and send courteous, friendly people. They're prompt in responding to online appointment requests and are able to come out quickly. I'm so impressed by them! I wouldn't go anywhere else.

Bliksem S.

The previous reviews were right, excellent service.

I filled out the online form and received a call back within the hour. They were even able to squeeze me in the same day. I was given a full breakdown of what the problem was, what they were going to do to alleviate it and other solutions I could explore down the road.

5 star experience and would definitely call on them again if the need arose. Most grateful for the preventative measures they informed me of to keep the pipes clean and running smooth.

Jim W.

We had a main line backup, of course it happened on a Saturday night. Sunday morning we called Drain Genius, and by noon our lines had been cleared by Anthony. They came very quickly and did the job right the first time; and I was on a plane for a business trip Sunday afternoon as planned. Thanks everyone who provided great reviews! I definitely recommend Drain Genius as well!

Anne C.

Unfortunately, I had a sewer line back-up Friday morning - and I was panicked because I knew I needed it fixed before the weekend AND I didn't want to pay any emergency fees.

I called Drain Genius and Dwight assured me right away that they could have someone come out and clear it. When I talked to him next, he confirmed that someone would be at my place between 2-3.

At 2:55, Russ showed up and got to work. He ""cleaned"" the line (of roots, debris, etc.) and then scoped it to show me that he got to the city tap and everything was cleared.

I felt much better knowing that there was proof that my issue was taken care of.

I wouldn't hesitate to recommend Drain Genius (and Russ) to anyone finding themselves in a similar situation. The scoping and cleaning was $175 and they do charge an extra $25 if they have to pull a toilet to go down the sewer line (I didn't have a drain they could go through any other way). AND if you click through to their website, you get to use a coupon there which brought my total down to $190.

Marcus F.

Like many other posts here, I too had an issue crop up unexpectedly. Our moen shower cartridge probably bit the dust and our shower pressure dropped substantially. Seemed easy enough to just replace the cartridge, but the darn thing would not budge. The nuclear option was to replace the entire valve in the wall, but I was not capable of doing this on my own.

The guys at Drain Genius came the day after I submitted a request for service online and completed the project in about 2 hours. Friendly and professional guys. I would recommend and use them myself again!!

Kd D.

Found this group on Yelp and they were great! You can book your appointment online and they made it out to my house in less than 24 hours. Dwight from Drain Genius called to talk to me all about the plumbing issues I was having and told me almost ""exactly"" what time the contractor would arrive (no waiting around the house for a 4 hour ""estimated time frame"" woo hoo)! The plumber assessed the situation and put me on the phone with Dwight to discuss all repairs and the cost estimate. Then, the contractor went to Home Depot FOR ME and purchased everything we needed (he matched the finish to our existing faucets perfectly)! They got Home Depot on the phone with me and took my credit card information over the phone (so you know exactly what the parts cost...no markup from Drain Genius whatsoever). In a jiffy...the contractor was back and fixed everything. Before he left, he got Dwight back on the phone to make sure I was satisfied and to have me submit payment via credit card over the phone. It was a breeze! Thanks Drain Genius!!!!!

David L.

Scheduled appt online for next day. They called to confirm and showed up early. Very efficient. Totally happy with their service and will start to schedule regular service.

Brittney B.

We had the main drain in our new house backing up on us that we weren't able to do laundry and with the laundry backing up we need help as soon as possible. I called these guys up and ask if they could possibly do it the same day. They didn't see a problem and said to go on their website to make an appointment. I did it and didn't hear anything back for about an hour or so. They call us up said they are 15mins away and if now would be a good time to come by. Not only were they quick, but let us know some issues we could have in the future with out proper maintenance, as well as how to maintain it for some years till we need to do a major drain project. Being first time homebuyers nothing is helpful then letting us know upkeep and what to expect for the future; as well as not taking advantage of our ignorance and telling us you need to do this major drain project and it with cost some thousands dollars. Also they were so quick to take the payment and email me a receipt in minutes from their ipad. They were professional, fast, and so easy to work with, I would use them again and recommend them in a heartbeat! :)

C S.

Drain Genius has already wasted enough of my time, so i'm not going to spend much time on this review. Suffice it to say that when Dwight tells you that he's going to call you back, he won't. When Dwight tells you that a job will take 3 hours, it will take 5 weeks and 4-5 visits to have it done. No follow-up, no communication, and no respect for their customers.

Never again.