Drain Genie Plumbing Services

Cindy W.

VERY fast response - they keep you updated via text and email from the time you call until the technician arrives. They were professional, polite and respectful. They also provide a veteran's discount. I highly recommend them!

Judith S.

I would highly recommend Drain Genie Plumbing. John provided helpful information regarding my water heater before I was ready to buy a new one. As soon I decided to replace my old one, John immediately put me on the schedule for the next day. I appreciate the company's promptness and pricing, and I would call them again.

Mike B.

Drain Genie One phone call and a few text messages was all it took to conjure up the drain genie who appeared in my driveway right on time. After a brief consultation the genie Carlos sprung into action and was finished in less than an hour. He was polite, professional, knowledgeable and drone a nice new truck full of tools. Next thing I knew my drain was working and he had disappeared. My only complaint was ... I didn't get to rub the lamp ... he just appeared!

Brenda D.

My home had flood the morning my moving truck was to arrive. They responded Immediately and sent someone right out. With that situations settled I found more issues with my new home and I called them back For more help. I had Carlos at first, then on other trips Sean and his helper Aaron for issues over a week and a half time. Every time the technician was extremely informative of what's going on, and efficient. Very clean left no mess and we're truly pleasant to work with. I appreciated that they explained the situation every step of the way so there were no surprises. Even before they came out, I was given a really good ballpark of what the expenses could be. And fortunately every time it was at the lower end of the ballpark. Extremely happy with this company. I will need plumbing help in the future and I will call them.

Sarah S.

My second floor toilet was having clogging issues. I messaged Drain Genie Plumbing Services late at night and received an almost-immediate response. The owner told me that someone could be out the next morning between 8 and 9 AM. At 8:10, I received a call from Kevin that he was 40 minutes away. He arrived promptly at the approximate time he previously told me. I walked him through what we were experiencing and he spent quite a bit of time troubleshooting as to not have invasive measures taken to solve the problem. After about 45 minutes, everything seemingly worked well. Kevin took time to make sure I understood do's and don'ts moving forward. Excellent response time and overall experience!

Chris M.

Exceeded expectations in every way. Clear communication helped get the problem diagnosed and a service technician to my house almost immediately. He explained everything thoroughly. Very impressed with Drain Genie's level of professionalism, very rare in my experience. They resolved a stressful situation perfectly.

Kristie W.

Intermittent household plumbing back up encouraged my call to drain Genie. The came out immediately. Kevin, explained each detail of the fix. I had clear drains promptly and for an affordable price. Very Satified.

Kevin Y.

Nothing but positives to say here. Competent, realistic, professional, self-deprecating, and FAIR when it came to pricing. Up-front communication and price expectations were laid out, including possible additional costs (some of which did happen), but I knew I was dealing with professionals and adults here based on the communication and me watching things unfold. I'd use them again in a heartbeat. Even the same-day weekend pricing wasn't crazy priced. We did have a longer than expected wait for them to arrive, but it was a) same day and b) end of the day, so this is just what happens when you call them last minute.

Misty M.

When a water emergency struck, Drain Genie was one of the first to respond and send someone out right away. Carlos was thorough on the outdoor area and Aaron and his son were awesome working on issues inside - they were even able to fix an issue we'd had since moving in. I highly recommend!

Ellen R.

John was so accommodating and helpful. He offered a consultation over the phone and was very mindful of expense. You can tell he's truly a genuine guy wanting to help others. Would highly recommend