Drain Fly

Andy H.

STAY AWAY if you don't want your house damaged! 4/2/23 - We had a clog in our bathtub and Drain Fly came out to take a look at the problem. The plumber seemed to be having problems unclogging the drain, so he started to snake through the sink. As I'm sitting in my dining room I hear a loud rattling sound in the ceiling and water starts pouring through the ceiling fan. I yell to the plumber that I think he broke a pipe. He tried cleaning it up, apologized profusely and told us that we wouldn't have to worry about anything and that they would take care of everything, then left hastily. Fast forward to today, 4/10/23 and we haven't had a functional shower and sink in our upstairs bathroom since Drain Fly broke whatever they broke. The owner is trying to shirk responsibility by saying it is an old house and the pipes were old (which is speculation). If that was a concern though, I'm curious why they wouldn't have utilized their advertised video inspection services to insure that they would not damage anything. At the end of the day, they caused damage in this house, have caused a serious inconvenience and are not willing to make it right while trying to avoid responsibility. As a kicker, the website lists that they a veteran owned business. As a veteran and small business owner, I find the way this company operates to be a discredit to veteran owned small businesess and I will be contacting the VOSB department to have them remove this illegitimate accreditation from their website until they go through the proper channels of verification for a VOSB emblem. TLDR: They'll break your stuff, avoid responsiblity and then ghost you.