Drain Doctor

Margie L.

basement laundry sink (""slop sink"") completely clogged with poop! Matthew worked on my 1/2-old house(1855) cast iron sewer line (2 family dwelling- One exit to main sewer line) completely filled with ""wipes"" from other side! AND worse!
Somehow a roofing tool or some yellow handled tool had fallen into the sewer line and was embedded diagonally in the cast iron drain pipe about 7 "" from entrance where both house pipes connect to main sewer line out. Matt had to go get a smaller eel drilling snake thing. Some of the wipes were hung about the tool like an odd ghost. Matt was Was very professional , highly recommend . A day later Clogged, the sink and washing machine in basement close to sewer exit pipe ! Matt came back, removed more wipes, spoke with other-family (renters) owner in China, please requesting No More Wipes unfortunately more work to be done- (not Drain Doctor) but a different company must cut line to remove weird embedded tool.Thank you Matt.

Allen A.

Called them to schedule clearing the house-to-street drain pipe (not an emergency) and they were able to come same-day. The technician Jesus was very courteous and professional, called when on his way to confirm timing, cleared the line then cleaned up and completed the job in under an hour. Price was half what I had paid previous company for identical service. Will be working with Drain Dr. from now on.

Steve C.

Could not have been more disappointed. Recommended by my regular plumber Sent a not-too-experienced young man who immediately set up roadblocks for why fixing the problem would be too hard to even try to accomplish. Sent a pic to his boss of my (admittedly old but functional) pipes. Heard the boss on the phone whose exact words were to ""get out of there"". Offered no other solutions.

In desperation, brought my regular plumber back. He had a nice young assistant with him who, through knowledge and some elbow grease, was able to fix the issue. Nice young assistant got $100 tip from grateful me.

Caveat emptor,

Sami G.

Our rating is for their logistics/dispatcher, not for the service itself, as we were unable to schedule.

After our movers clogged our basement bathroom toilet and flooded our basement on a weekend, we called our plumber, who kindly suggested Drain Doctor as he was out of town. This was Sunday evening. We called, and they scheduled use with one of their overnight techs.

The tech was friendly and informative, handled a complex flood story well, and mentioned his hours ran overnight until 8am that morning, so what we should do is . . . stay up overnight through his shift, and he'd be in touch over text. And if we _never heard back from him_, to call at 9am and _start the process over again_. The process of 'we'll get to you if we can, but if not _start at square one_' isn't ideal, but one of us is a night owl and the other an early bird, so that was fine. He gave us his number to text.

We texted once in the evening answering a question he'd had (what water/appliance usage caused flooding). A couple hours later around 8pm, he said he was ""going to see if he could get someone else"" since the job he was on was taking longer than expected. We texted back to acknowledge, and double-checked that the 'someone else' was a Drain Doctor employee (as we try to avoid subcontracting if we can).

No reply, which was not a big deal.

Several hours pass. Still no reply. We call the company itself, just to see if we can get an answer on whether we should keep staying up or assume we'll need to call back at 9am. The answering service puts us on hold, and then TEXTS THE TECH WITHOUT ASKING US TO. We explained to her that we did NOT ask her to text the tech, and expressed concern as this then meant we'd essentially texted him or had him texted three times on his shift.

The early bird between us gets up at 9am and calls Drain Doctor . . . who now tells us that they're _too busy to help us_ and we should find someone else . . . and then added that we had _texted them too many times_.

We understand that the tech was busy with the job he was on itself. That was fine. But we're pretty unhappy that a text or two to answer the tech's question and check on who he'd send out instead, and a text we DIDN'T ASK FOR from their answering service ended up with us labeled as a badgering customer. We would have appreciated it if they'd let us explain.

Chamara J.

This company is not trustworthy. They came to a property of mine today and damaged the shower trim and did not even notify me. I show up a few hours after they eft to find my shower not working. I have a tenant moving in tomorrow and they took zero accountability for the damage caused and didn't even bother to send someone out urgently (despite them causing the damage)!

Amanda T.

Was able to get a non emergency appointment same day. Had called other places to compare prices and got a decent price for what needed to be done. Estimate and work done fast. Sean did a great job and we were given a detailed receipt for our records.

HAROLD A.

Our kitchen sink backed up. Tried Drano. Nope. Tried a 25 foot auger from the sink and two access points further downstream. Finally found the issue where 1.5"" drain pipe took a 90 degree turn downward into 3"" main drain to septic. Called Demelo Plumbing near me in Hudson. They informed me this would take specialized tools and referred me to Doctor Drain.

What more can you say about any business. Great service at reasonable price. The office asked me specific questions and assigned Sean tonthe job. He called me at work to say he was on the way and an estimated time of arrival. I explained the issue. When he arrived and went to the basement and examined the situation, he callled me once more to confirm. After he completed the job, he called me to tell me the issue (sludge buildup) and that he fixed the issue. The charge was $230 for several hours work. Most importantly, my wife was happy with the results.

I will certainly used Doctor Drain in the future.

Linda C.

This company is fantastic. I have used them every time we have a plugged up tub. They are always thorough and neat. Very polite and kind. I highly recommend them!

Jeff S.

Horrible!! They will use your stuff in your basement and leave a mess. Had our drains cleaned out and left a disgusting smelly mess. I had to throw out some belongings because they were filthy and stinky from sewage. Kid took no responsibility.

Alex C.

I called to ask if they'd be able to help with a job at our house, they did not work on our type of project, but took the time to send over some really great referrals and advice!

If we ever have issues with our drain or pipe in the future, I will definitely be giving them a call!!