Drain City Plumbing

Ili C.

Juan the plumber came out, with zero customer service. Nonetheless, he told me before the job was started that he will snake my clogged kitchen sink drain and if he couldn't fix it, I would not have to pay. Well, I paid before he left with a mediocre work. He said that the plumbing pipe had to be changed, bigger issue than snaking it. So when I called him one hour after the job was not done correctly, he sent two young guys out to look under my sink and tell me what I already knew. They didn't even try to unclog or anything. What a waste of time. I reached out to Juan and asked him to refund my money as the job was not fixed! His poor customer service skills and lack of care, has driven me to give a warning to potential customers. Bad Bad Service

Josh F.

Tony was on time, prompt, and professional in his service. He was able to install a water shut off device same-day service for us, not many plumbers are able to provide this service. Highly recommend.

Ronnie W.

I contacted Tony at Drain City about a water leak. Someone came to check it out right away. The plumbing in my home was very old and many problems were discovered. Tony evaluated the problems and gave me a reasonable price for the work needed. The work was done in a timely manner and the plumbers were efficient and responsible. A few days after the work was complete,
I discovered a problem I thought might be a result of the work done under the house. I contacted Tony and he was very willing to come by and troubleshoot and fix the problem. He also did some extra work on a sprinkler issue. He did not charge me for the visit. I found Tony to be very helpful and responsive and I highly recommend Drain City Plumbing.

Abel H.

We had to a clogged pipe at a 45° angle one and we are cells try to clear the line and was not able to they came in with all kinds of equipment and it just couldn't be done. They had to cut it replace it that was wonderful then about doing this job realized that we had another pipe that was leaking it was one of the main line to the sewer so this turned out to be a major job. Though the gentleman showed up on time they cleaned up after theirselves they made sure to protect my home as best they could being that was pouring rain though to get us back with water and get everything working they work through the rain which I commend them for. We had another company come out and they wouldn't work in the rain and therefore we would have been without water for a while. The gentleman were very professional very polite. I recommend them. Thank you to Tony Richie and especially Alejandra for everything that they did and their stuff. Wish I could have added photos though they wouldn't transfer over.

Shannon K.

Ritchie was great! He came and fixed my toilet right away and made sure the job was done right! Even though it was a small job he still took the time which I really appreciate! I would definitely use them again!!

Betsy P.

We had Drain City Plumbing come out to install a pre-purchased toilet for us yesterday, 10-21-2023. The appointment was set up one day prior, when my husband called & spoke to Tony over the phone.
Ritchie and an apprentice(?) Tech came to do the work .. They arrived a few minutes late, and (unfortunately) they came unprepared.
When removing the existing toilet, they needed to borrow our shop-vac, because they hadn't brought one of their own. Ritchie was personable & conversed with my husband & mainly watched, as the other man performed most of the physical work. My husband asked that they remove the existing calking from the floor before placing the new toilet (it seemed that they hadn't planned to) - they did not have a scraper, and borrowed a knife to smooth/prepare the area.
After 40 minutes, the duo left to go purchase calking to set the new toilet (another thing they should've had with them, knowing the job they were coming to do). We waited, and waited . . although Ritchie had my husband's phone number, he never called to say they were delayed - my husband eventually called Tony at their office, to check on the status of his plumbing team.
Ritchie & the unnamed apprentice returned OVER TWO HOURS LATER.
Excuses were given (their van needed gas, and had low tire[s] that needed air), but we believe they stopped working to have lunch, without notifying us (there were food containers on the truck's dashboard when they returned) - it would have been fine for them to stop for lunch, of course, had Ritchie simply called to let us know. We had been keeping everyone out of the bathroom, expecting the men to return soon; there were family members who wanted to take a shower.
After finally returning to our house, the men adequately finished the job, in 25 minutes.
3.5 hours .. for an hour & ten minutes of work.
We do not recommend Drain City Plumbing.

Erin J.

Richie is the plumber we worked with. When we met him, he seemed friendly, charismatic, and competent. The quote he gave for all of the work we needed to get done was lower than what we'd seen elsewhere and were were eager to work with him.

They were late every single time they came. They made us pay upfront, before the work was started.

They did some maintenance on the water heater, and then it wouldn't turn on any more. They had to come back to get it working. Richie said there was a part missing that we'd have to order, but it was literally sitting next to him on the ground. Working now.

They added lines for us to install a laundry room sink. Instead of putting tubes through the existing holes in the studs, they cut huge notches through the wood. On one, they left less than an inch to support the wall. We had to have those reinforced by another contractor. Richie just shrugged and said ""ah, my guys..."" and nothing else when we asked about it. The placement of the drain doesn't work with the sink we got, even though the sink we'd gotten was on site. Don't think they ever even looked at it. They also left the job unfinished. We had to hire another plumber to finish the water lines so we could use them.

They were supposed to fix a leak in the laundry room and replace the old drain. Richie said this wasnt part of the job, though it was written on the estimate paperwork in his own handwriting. They did not do either, though they replaced a different part of the plumbing. The hot water tap still leaks when turned on.

They replaced the angle stops for the sinks. Took out all the plumbing to the sinks and left us without a single working faucet in the house. Do have working angle stops, but needed to do a bunch of work to get the sinks working again.

Replaced angle stops for the toilets. Put a faucet connection on one, so it was the wrong size for the toilet. Richie said it wasn't a faucet connection, even though they'd forgotten to take the label off the tube that clearly said it was for a faucet. Left a big pit in the wall where they re-replaced the part.

They were supposed to install new toilets, but mid-job said they'd need DOUBLE the original estimate to do that. We hired a different plumber for that.

Pro- Richie seems like a nice dude. Would probably be fun to get a beer with. Would not hire him as a plumber again.

Annie C.

Drain City plumbing was professional, responsible and provided great work. Thank you!

Melissa C.

Your service says 24/7. I have been calling, emailing, texting you for 2 days. Why are you not communicating? I hired your company last week of Aug for a job. That job failed to fix my issue. Now, as sewer water bubbles up in the center of the floor...you won't return my calls or emails. I am desperately trying to reach you. Can you pls not advertise as a 24/7 company with emergency service. Clearly that is not an option with your services.

Armando L.

I needed a plumber right away to replace an electric water heater at one of my rental properties, and someone at Drain City responded right away and scheduled someone to be at the property within a couple of hours. All communication was excellent, professional, accessible, and friendly! Although I was not at the property while the service took place, Richie communicated everything with me, and no complaints from my tenants. Thank you for your excellent service!