Drain Away

Matt T.

Just moved into a new (to us) house and the laundry drain backed up during our 1st load of laundry. Called drain away and the had someone out within 2 hours on a Saturday evening. James snaked the line quickly and was out of the house in about an hour. Unfortunately the next day a utility sink backed up so I had to call them back. It was Sunday so they couldn't come back till Monday morning but they came back and snaked again,twice,free of charge. I really appreciate them coming back for free. Fingers crossed they got it this time.

David F.

Called a few of the bigger companies and couldn't get a straight price over the phone. Drain Away quoted over the phone and stuck to the price once the job was done. Jason did a excellent job and the tub, toilet, shower, etc haven't flowed this good in years. He cleaned any mess that was made and was very efficient. After the upstairs toilet was snaked water flowed fine and Jason packed up and left.... then that I discovered that the upstairs snaking had clogged the basement. I called and he was back 15 min later to snake the basement, and everything drained perfectly. I will definitely call them the next time I have a problem.

Julie A.

Update: Camera guy came out. Determined the snaking had not been done properly (as we suspected). Called another company to come snake the pipes. Pipes have been working fine now for several months. Called Drain Away back and asked for a refund for the botched snake job. He refused. We filed a complaint with the Better Business Bureau. The BBB accepted our complaint and asked Drain Away for a response. THEY REFUSED TO RESPOND! The BBB tried twice with no response. Now deciding if we should pursue legal action. Why wouldn't they just refund the cost of the bad snake job? Wouldn't you expect that from a reputable company? I wish I could give them negative stars.

Rochelle R.

Terrific!! I had an semi-emergency, and they came promptly, courteously, fixed the problem, and the price was low enough to surprise me. I would never call anyone else.

Adam S.

I am very happy I chose Drain Away to help me with replacing my water heater. I called around 5:00 pm and Brian was able to come to my house that night to assess the problem. Within 24 hours I had a new, functioning water heater. It was a smooth process from start to finish and after having several not so great experiences with other companies in the past, it was a relief to know that I was finally in good hands. This is the first home I have ever owned and everything is a learning experience, but I would definitely use them again in the future if needed.

Lisa K.

Rex and his team at Drain Away are WONDERFUL. I found myself in the midst of a plumbing emergency on a Saturday (the day after Christmas!!). Rex had a plumber (thanks, Russ!) at my house within an hour and both of them talked me through the problem and the solution. They were honest, kind and fair-priced. Russ worked diligently and professionally to install a clean out on one of the coldest days of the year. I'm thrilled and whole-heartedly recommend this company.

Patricia R.

I called last night after 7 pm; they showed up next morning at 9 am. My kitchen sink was backed up and leaking in basement. They used the snake and unclogged in 15 minutes. They gave me some basic maintenance advice to help prevent future clogs. I've never been so eager to do dishes. I read all the reviews and decided to call them first. I'm glad I did. Pricing was average and is posted on their website to compare. I will use them in the future.

Gwen D.

I've been working with these guys forever, and they have never failed me in any way. I highly recommend them. Personable, efficient, knowledgable and fair in their pricing. You won't find anyone better.

Hunter W.

Great experience today - referred by my plumber for a clogged kitchen drain/disposal, Drain Away called me back immediately, came out within three hours, fixed my problem at a fair price. I'd definitely use them again.

Nate V.

Thoroughly disappointed. Inconsiderate and rude. Never showed up. When called about missed appointment, told to call someone else. Would never recommend.