Drain-Aid of Redlands

Stan H.

I don't know who these folks giving the negative ratings were dealing with, but it certainly does not sound like the Rick O'Brien I have been using since 2003 for everything from adding a cleanout for a main sewer line, to patching a mistakenly drilled gas pipe to a complete sewer line replacement. On Sunday I discovered water dripping from the wall in the kitchen. Rick, who really doesn't do any work in the mountains any longer, responded to Running Springs within a short time and traced the leak to a burst water pipe in the ceiling. He put a temporary patch on it and at the same time called a water remediation company who showed up to a couple of hours later to vent the area and dry out the ceiling and floor.
The following day we heard a strange noise and found water pouring out of the water heater vent pipe into the drain pan, which was leaking onto the kitchen floor. Totally unrelated to the first incident. Again, Rick responded very quickly and replaced the overflow valve.
I personally have never heard Rick use any inappropriate language and he has never failed to respond quickly and courteously when needed. I have dealt with other plumbers on the mountain, and will never use anyone other than Rick O'Brien.

Marcella B.

Really professional. Got pipe cleared. Reasonable prices. And very honest. Answered call very quick and came out quickly. Really nice guy. And knows what he is doing.

Nancey C.

The most honest, the most fair priced. Definitely the most excellent work. I have used wreck for 10 years or longer. I moved from the mountains and didn't think he would come to banning, but he did this morning he fixed everything for third of what everybody else was trying to charge me. And I love his work. Thank you Rick

Michelle G.

Great service! Had another company scheduled to come out and they flaked out, called Rick and he squeezed us in and made it out the same day. Will definitely call them again for any plumbing issues.

Ryan J.

We had broken pipes due to a freeze a few years back and Rick totally price gauged us cause he new we needed the pipes fixed quickly to get the water back up and running. He was also very rude. We will never use him again. I usually check yelp first but he was sent to us from the Home Warranty company. It ended up that nothing was covered and he totally took advantage or our desperate situation.

David S.

I would love to thank Rick for doing such great work at an honest and very affordable price for my mom Beverly. She and my Dad have used his services in the past and it's because of his excellent workmanship and very fair costs that she only wanted to have his help again. Thank you Rick for being an outstanding professional and having the passion for the service you provide.

Rebecca E.

Wow! Great service, professional and very friendly.

We had a guy from a different company come out to repair two showers. One that we couldn't stop from leaking and another that had a seized handle.
We were told it was basically gonna cost a ton of money to fix and also have to repair our wall/walls afterwards.

Rick knew what was wrong and had everything fixed within an hour. No demo to our walls were needed. Simple fix on both showers.
I would definitely recommend Rick! Very knowledgeable and very friendly.

Aria S.

I dont know why the people who gave Rick a bad review can see that the real problem is the warranty company and not Drain-Aid Pluming. I have had to deal with different warranty companies and losts of bad service providers to know that Rick is 100% honest. Most company will send out Russian companies that are paid a incentive to exclude coverage but with rick you get 100% all american know how and honesty. Rick went above and beond to get my problem fixed and was very courteous

Teresa B.

I am happy with my home insurance...we got a new water heater! It's the workmanship that sucked! He left trash in my backyard..refuses to come back and fix his mess...didn't replace the hose and charged us 95 for straps when we had new ones! Didn't let us inspect it and left no receipt...he was upset we refused to pay 95 for haul away...I could hear them talking about it...not good! The new plumber coming was so nice on the phone can't wait to give him business!!

William H.

Ditto on all the other one star reviews. Actually that is one star too many. This man was late, unprofessional, obnoxious, incompetent and then refused to do the job unless I paid him more money in addition to what the home warranty company was going to give him. I have no idea why or how the man is still in business.