Drain-Aid of Redlands

Christina D.

After calling two plumbing companies one that was rude and asked if I had a permit ..??.. to fix toilets ?? whatever...and another company that said they would call me back. Waited 30 min. never called back, and then I found Rick! Third one down on the google search wahla!! And true to my excitement he was exactly what I was looking for. No frills, straight to the point and new exactly what the problem was and how to fix it AND after I expressed my concern on pricing but did understand that this work , well good plumbing work is not cheap.. he proceeded to assure me that I would have no problem and confirmed it by extending my warranty on it also due to the fact that I was a new customer! :) Could not be happier!
What most impressed me was how quick he was able to get the job done. Obviously knew what he was doing, oh and had his son assisting which I thought was impressive and showed insight to family values. : ) Will be making another call soon for shower head replacements! ; )
Thanks again Rick and son!

Anne R.

They did not have masks. The owner did come out and changed out the water regulators before I had major problems I did appreciate that. He had to stop working on them because another client had an emergency but said he would send out one of his workers. The worker arrived, I went inside to get him a bottle of cold water. I came out and he said it was fixed. I asked him to turn on the sprinkler valve and when he did the right side flew apart. He finished attaching it to the regulator and left. Over the next few weeks my sprinklers stopped working and there's a leak near the foundation. I called the owner he came back said he would fix the leak for $195 !!! And I needed to get a sprinkler repair person!!

Parisah M.

Rick came out with his team on a Saturday in 105 degree weather to help with our water clog/ back flow. He gave us a quote before coming out and charged 2/3rds what the other plumber was going to charge. He fixed the problem efficiently and was very professional. He also gave great advice on how to prevent the problem in the future. Would definitely recommend and would not trust the other negative reviews.

Sylvia O.

My Home Warranty company sent out a company to fix a stoppage in my kitchen. They sent out the same company twice and both times the stoppage was not fixed. They wanted to charge me $600.00 to install a clean out in my kitchen. I ask them to leave and called Rick at Drain Aid. I have used Rick many times in the past with great results. Rick came out same day, fixed the stoppage less than an hour and No cleanout needed. I paid Rick happily and now I may cancel my home warranty as they sent out inexperienced workers who had cheap equipment. When Rick walk in with professional equipment, I knew I was in the right hands. I had to go out of my home warranty to get someone at my house who actually knows what he is doing.

Sona P.

I feel cheated by this company Drain-Aid Plumbing and I want to warn anyone else from making the same mistake I did. I called them based on all their good reviews. I asked specifically for an estimate. I clarified if there would be a charge for the estimate because I'm on a tight budget. They said the estimate was free.
They came to my home and looked around. About 20 minutes later Rick told me my total was $1,100.00 and they would not leave until they are paid. You can imagine my shock. This is unacceptable business practice and I will have to seek legal help on this and go to the Better Business Bureau. There are many plumbing companies out there to choose from, go with another company who is honest and will be upfront with you. Save yourself the hassle I am going through right now.

Val -.

Rick was contracted by my home warranty company to fix my heater. He was very chatty, friendly and fixed my heater in no time. He also replaced some parts and cleaned up right after he was finished.

He does work 24/7, on call, so for some people saying he is rude, give him a break! He hardly has any sleep so he might just sound disinterested BUT he isn't and gets the job done and right! We were happy with his work and would employ him again.

Mmmbop H.

I had a leaking pipe in my home. Rick came out and handled business! He took care of the problem and dealt with my insurance company. He really helped us out in this stressful situation. Don't expect fake smiles or appeasement from Rick. He is very direct and a straight shooter. So if want someone who knows how to get the job done in all aspects, give Rick a call.

Stan H.

I don't know who these folks giving the negative ratings were dealing with, but it certainly does not sound like the Rick O'Brien I have been using since 2003 for everything from adding a cleanout for a main sewer line, to patching a mistakenly drilled gas pipe to a complete sewer line replacement. On Sunday I discovered water dripping from the wall in the kitchen. Rick, who really doesn't do any work in the mountains any longer, responded to Running Springs within a short time and traced the leak to a burst water pipe in the ceiling. He put a temporary patch on it and at the same time called a water remediation company who showed up to a couple of hours later to vent the area and dry out the ceiling and floor.
The following day we heard a strange noise and found water pouring out of the water heater vent pipe into the drain pan, which was leaking onto the kitchen floor. Totally unrelated to the first incident. Again, Rick responded very quickly and replaced the overflow valve.
I personally have never heard Rick use any inappropriate language and he has never failed to respond quickly and courteously when needed. I have dealt with other plumbers on the mountain, and will never use anyone other than Rick O'Brien.

Marcella B.

Really professional. Got pipe cleared. Reasonable prices. And very honest. Answered call very quick and came out quickly. Really nice guy. And knows what he is doing.

Nancey C.

The most honest, the most fair priced. Definitely the most excellent work. I have used wreck for 10 years or longer. I moved from the mountains and didn't think he would come to banning, but he did this morning he fixed everything for third of what everybody else was trying to charge me. And I love his work. Thank you Rick