Dr. Leaks: Detect & Repair Leak Services

Pauline P.

We've had a long and incredibly frustrating experience with Dr. Leaks. Our first interaction with them was back in September 2023 when they repaired a leak in our bedroom ceiling. Unfortunately, by April 2025, the same area began leaking again. We contacted them, and to their credit, they offered 2 hours of free leak detection and determined the source was not related to the original repair.

However, after two leak detections and $3,237 spent, we are still without a report from the second visit (which took place on June 17th) and no clear solution to the ongoing leak. Even more concerning, we discovered upon returning from vacation that the leak was still active--despite them claiming to have completed a second repair.

Thankfully, we haven't begun the cosmetic ceiling repair yet, but the fact that there has been a gaping hole in our son's bedroom ceiling for months, with no resolution and no urgency from the company, is unacceptable. We've repeatedly followed up via email (specifically to Hanlon and Josh), asking for a basic update or an estimated timeline, but all we've been told is to wait for a report and response from the owner, Mr. Alex Keating. To date, we've received no ETA, no report, and no reassurance.

This has put us in a horrible position--waiting indefinitely with a still-leaking ceiling and the growing risk of mold, which is especially troubling in a child's bedroom. And yet we're made to feel like we're stuck: switching to another vendor means starting from scratch, but staying with Dr. Leaks means being left in limbo with poor communication.

We truly hope to be able to update this review if things are ever resolved. But right now, others should be aware of the lack of accountability, the poor communication, and the stress this company has caused our family.