Dr Drain Plumbing and Rooter

Terry W.

Disappointingly expensive. Initially need a rooter job for the washer drain pipe for washing machine. Dr. Drain said the pipe was too corroded and it did have a few curves making a rooter job tough. Fine. My senior wife was told that the drain pipe should be replaced. Ok, fine, replace the drain pipe. 5 feet of old metal drain pipe (with P-trap) was cut off and 5 feet of new plastic drain pipe added (with P-trap) and attached by metal clamps. Less than 1 hour labor. Cost was $489.00. Then, wife asked Dr. Drain to replace 1 corroded water supply spigot ($10.00 part) and two water supply hoses (maybe $15.00) and for this: 1) labor to take off old spigot and 2) add new spigot, 3) take off old water supply hoses and 4) replace with new hoses was 15 minutes max, cost was $245.00. When I got home and saw the bill, texted Dr. Drain to ask for an explanation of the 2nd charge being so high. They texted back ""we came up with $245.00 as we had to add a (water) supply hose and move your laundry (equipment) back in place. This washer and dryer was moved a total of 4 feet. All in all, paid $734.00 for about $30.00 of materials and about an hour of labor. Dr. Drain sent a $100.00 check rebate but I will say ""homeowner"" beware as they go after home run pricing. Workmanship is fine. Pricing is questionable.

Annabelle H.

Loved these guys. Promptly came to our home to deal with our toile issue. Keeping their contact info for future use. Super professional and clearly explained backup issue in our complicated plumbing system.

Karen B.

Our bathtub faucet was broken and needed help right away. They were not only responsive but came out to get it fixed right away! They even finished the work with nice silicon touch to make it look extra nice! I highly recommend this place! Two thumbs up!

Miks C.

Visited my mom in daly city over the weekend and of course while I was there they had a plumbing (backup) issue! I actually got Dr. drains' number from a good friend of mine who lives out here in the bay. I got a call back and message within 30 minutes from Dixson. From the time I spoke to him over the phone, (very polite and listened).. to him coming out - everything was great! The honesty, his communication (why/what/how), his cleanliness, carefulness, and the pricing was really a blessing! Most of the time vendors try to gouge customers because they know 'you don't know' anything.. but not these guys! Highly recommended if you live out here w/in san mateo co. Integrity on point! Makes me happy that my mom has a reliable and trustworthy plumbing company to call! Thanks so much guys!!!!!

Rene P.

We had a clogged rain drain and dr drain came on a rainy day. They were on time and very efficient. Highly recommended

Maile L.

Great service and very professional. Highly recommended if you need any plumbing services.

Calvin C.

We had a broken pipe on our kitchen and after going down the yelp listings Dr. Drain was the only one could come today, Dickson Lim was on time, very professional and knowledgeable, I will call him first if I have any plumbing issues in the future

Reynaldo V.

On the dot. Work ethic is out of this world. Very knowledgeable in his trade and a straight shooter. No time was wasted when he worked on my bathroom plumbing issue. I will recommend him to all my friends.

Marqui L.

Dickson Lim is wonderful. Very competent, professional and thorough in his work. I have had him fix my toilet problems and install a new toilet, fixed a kitchen faucet drip and install a new garbage disposal. I definitely will continue to use him as my plumber.

Greg Ciro T.

Dickson at Mr Drain has been great to work with. Our rental property plumbing emergencies are never planned and always happen at the worst time possible -- but Dickson makes them a breeze. He's always responsive, is organized with scheduling, comes out quickly, and has been honest with all repairs. He's my go-to plumber.