Downing Plumbing

MidNite A.

They were over an hour late and gave me a ridiculous price of $2000 to instal a heater for my pool. After my husband and I called other places the prices were around $400 or cheaper to instal! This company will rip you off badly! I do not recommend using them.

Melissa R.

Downing Plumbing did an excellent job. They worked hard, were courteous and cleaned up after themselves. They even dug a tunnel beneath a huge oak tree so as not to disturb the root system. We would recommend them highly.

Kim B.

Do NOT use this company! The technician came out, did a visual inspection and then wrote an estimate. No tools were used to even verify what was causing the problem. But he 'knew' the problem was $3500. I hope you all put the $69 to good use.

Marcia O.

I gave this company 2 stars because they came out the same day. Charged me 69 bucks to give me an 800.00 estimate to have a laundry tub installed. The plumber that came out seemed confused about plumbing and was not clear in his explanations. Then he gave me a sheet of paper about going this company's club which he didn't explain either. I would not use this company for any plumbing needs.

Linda R.

Ridiculously expensive. First, I paid a $69.00 trip charge from Michigan City to Beverly Shores. Then I was charged an additional $118.00 to replace a toilet flapper which costs no more than $5.00 and if it took him 7 minutes at most. What a rip. I told him so and he had a definite attitude. Time's up. Not the kind of company I want to deal with. Additionally, they wear these stupid looking shirts with a huge ""Daffy Duck"" emblem on the back. Classless.

Julie S.

On Dec. 1st, I had water coming up in the basement and the toilet would not flush, I called Downing plumbing they quoted me a price and told me they have a one year warranty on there work. The guy came out and after doing the work told me he would not warranty the work. On Dec. 17th I had the same problem, they did come out again and did not charge me because they had just been out on the 1st. When he was leaving he told me that if they had to come out again there would be another charge. Then on Christmas Eve the problem returned at that point I called Roto-Rooter plumbing they came out fixed the problem the FIRST time and warrantied the work.
I will NEVER use or recommend Downing plumbing! A job that cost $657.89 (two plumbers) should have only cost $212.89!

Eduardo M.

My husband and I have hired Downing Plumbing to do a big project putting in drain tile and a sewer. They had a few challenges when it came to finishing with weather and our irrigation system. Thankfully they finished and were able to resolve the issues we had with our sprinkler heads. Thanks Downing for helping us.

Kevin L.

The drain from the bath tub upstairs was leaking down stairs into the kitchen area. There is a drop ceiling down stairs, so access was easy from below. Had Downing come out for an estimate last month. The plumber came in, looked at the job and was not sure of the work needed to be done. He said he had to go to his truck to make estimates of the repairs needed. After a long period of time he got back to me with two estimates and a weird scenario. The first was for the drain repair itself for $480. The second was a price of $480 (drain) plus $280 for some extra work he might have to do. The weird scenario was ""he said that he might crack or break the bath tub making the repairs"" and I would have to buy a new tub on top of everything else. Now I am an avid DIY guy so imagine the look on my face when I heard all of this crap. So after telling him to take a hike, I called Whiting plumbing, he came out, made the repairs in less then 2 hours and charged me $215 for the new drain, line and trap. Oh ya, Downing charged me a $69 service charge that would not have been removed even if they did the work!!! I will never use, call or recommend Downing to anyone!

Kevin

Mark B.

I gave Downing/Benjamin Franklin Plumbing a 1 because they simply do not stand behind their claims. I was told the plumber would arrive between 11 and 1 p.m. by the lady who answered the phone. The plumber did not arrive until 1:55 p.m. CST, almost an hour past the promised 2 hour window. I had to call Downing to get a status update as the window began to close, there was no pro-activity at all. Based upon the Benjamin Franklin slogan of ""If There's Any Delay, It's You We Pay.®"" I thought I would receive some sort of discount, reimbursement or even an apology, no kind of follow up or apology was offered. I even called the Downing Plumbing/Benjamin Franklin office and spoke with another lady and voiced my concerned. She said she would have her supervisor call me to address my concerns. The service was completed 12/2/16 and I still have not heard from anyone, until this survey. I was in a pinch and had a bad leak. I joined the Duck Club for a discount, but I still may or may not use the service again. Definitely was service below my expectations.

Jenny W.

These guys are amazing!!!! Second plumber I had out in a month for a backed up toilet. These guys came out the same day, the other guys had me wait 2 days.
The other plumbing company wanted me to replace piping, Downing told me they thought it was tree roots and they were correct. Within a few hours my toilet was running as good as new.
They also caught my run away dog!!