Dove Plumbing

Susan D.

Plumber won't come to your appointment if you don't answer your phone when they call for a 30 minute warning that they will be there soon. But, they never tell you that! Plumber unclogged a sink, but seemed to not be very good at anything else. Could not fix my water pressure problem or toilet issue. And, left a mess that I had to clean up in each room - black grease all over the tub, grease on toilet seat, goop from drain in toilet paper left on the sink! And his car leaked oil in the driveway. Said he will call the insurance company to say he could not fix the problems. If you have home warranty, insist they send a company with adequate Yelp or other reviews. The Yelp reviews of this company are a HUGE red flag that they will waste your time and make your plumbing problems last longer and also add messes to your house and motor oil to your driveway.

Y a.

My home warranty company set me up with Dove to fix my leaky bathtub faucet and other minor plumbing problems.

The plumber does not do a good job even with very simple things to fix. In my case, he gave me more problems and dissatisfaction after he fixed the problems.

I will not renew my home warranty contract because of this experience.
In fact, I will never get home warranty contracts.

If you get assigned Dove for your repair, ask for some other plumbers.
If it doesn't work, just check his work very very thoroughly after he completes a repair and test the repaired parts over and over.

M D.

Worst plumber ever. One of those times you wish Yelp let you give negative stars.

My home warranty company set me up with Dove to fix my leaky and intermittently running toilet in my guest bathroom in my new house. So this guy George came out, with the personality of a mortician on the night shift. Mr. Congeniality hands me the $65 co-pay invoice before he even asked about or looked at the toilet. I suggested to him it's probably the flapper causing the leak, which I would have tried to fix myself, but it's an oddly-shaped low water toilet with a weird flapper, so I went with a pro - or so I thought. George says no, it's the ballcock. So he replaces that and leaves without sticking around to road test it to see if it's really fixed. He barely said two words to me to tell me what he did and off he went. Sure enough, right after he leaves, it still leaks and runs to fill the tank about every 30 seconds, just like before. So I shut the toilet off here in droughty California.

I called the warranty company again to tell them about Dove's fail, and they said they's send Dove back out. Despite my misgivings, I thought I'd be fair and give Dove a chance to make things right. So Dove calls me again and sets up another one of those 3 hour window appointments. During my appointment day and time, I went into the (working) bathroom for the 1 minute when George called and I didn't answer my cell, so he never showed up. I called Dove and talked to the lady who answered (she is actually nice), and asked, WTH? She said I didn't answer the phone so he didn't come out. Who are you guys, the cable company? Why didn't he call back? They never said they would call first to confirm and not come out if I didn't answer. We had a freaking appointment, I said I'd be here and I was, so show up and stop wasting my time! Totally wasted day I could have been doing 100 other things.

Anyway, she sets up another appointment and says this time, they'll just come out and not call first. So Mr. Personality shows up again and replaces the flapper (as I had suggested to him the first time). While he was in the bathroom with the door closed, I heard this vibrating noise that sounded like a drill or a jackhammer. I thought, wow, he's really working in there with some fancy tools. So George emerges from the bathroom (without any tools, which made me apprehensive about where the noise came from?) and he leaves with barely a goodbye to tell me what he did (let alone an apology for wasting my time, and leaving me without a bathroom for like two weeks because of his previous incompetence). And out the door he went, off to spread his enchanting pixie dust elsewhere.

And then I flushed the toilet. It made this horrible jack-hammering sound! The same one I had head before when he was in there! But much louder since I was inside the bathroom this time. So this total scumbag obviously heard this noise - which didn't happen before he ""fixed"" my toilet - and he just left it like that. How could this unprofessional scammer think I wouldn't notice this? How could I possibly subject a guest to this scary, loud noise? Unbelievable. So I shut the toilet off again here in droughty California.

I then called Fidelity back a third time, and just went off, and actually let the rep listen to the horrible toilet jack-hammering noise which she said she heard very clearly. I asked why they would contract with someone who is so poorly rated on Yelp, and she said she'd forward my complaints to Fidelity's ""vendor rep,"" whatever that is. Someone else here on Yelp had mentioned that they had the same warranty company (Fidelity) and had demanded a different plumber than Dove after they had screwed up. So that's what I did, I said I didn't want this bozo back in my home ever again! Fidelity agreed to send me a different plumber and to comp me the second co-pay.

Fidelity set me up with Pro-Connect Plumbing & Rooter Inc out of Anaheim, which gets 2.5 stars here on Yelp (granted, 250% the Yelp rating of Dove). They called me within the hour, and I have an appointment tomorrow, so wish me luck, and stay tuned!

Penelope C.

Our home warranty company set us up with them.... We have a toilet that won't work, and a second that clogs regularly. It took over a day for them to contact us (they weren't answering their phone), and they made an appointment the next day. On the day of the appointment, they said there was an emergency and asked to reschedule for two days later - but that they would call to schedule the time. When we finally reached them, they said that WE had postponed our appointment, and that we would have to wait another four days. They were rude, and were quite happy to blame us for their failure to even honor an appointment or the time frame they provided. Terrible communication, horrible treatment of customers, and no-shows.

Our home warranty company set us up with another company.... Thank goodness!!!

Bart B.

Not only is the staff rude, they do a very poor job of communication. I scheduled an appointment to fix a leak. while I had someone waiting at me house for them to arrive. Not once did the staff say that I had to be available by phone or they won't show up. Then while trying to straighten out the problem they hung up on me. Horrible customer service!!!

Martita H.

Very disappointed, plumber had a two hour window to show up and he didn't call to notify that he was gonna take longer than expected, when he finally called I missed his call .I called him back two minutes later and he wouldn't answer my call he had two contact numbers and he only called one. By the time his company got a hold of him he was already on his way to another call just 10 minutes after he first called me, they couldn't make him turn around from going to his next stop so I just had to except that I got pushed back. He later called my phone and I was in the shower so I didn't pick up my phone but he didn't call the other contact number that his company told me he had , again just 11 minutes after his call he would not answer his phone after we tried many times from both of the contact numbers, of course it's a long weekend and I'm sure he wanted to get home as soon as possible but it's not fair that we had to put things on hold and have to deal with the inconvenience of not being able to use our kitchen zinc. I just feel there was little to no effort in trying to come out to my home! !

Nick A.

Dove Plumbing was sent by the home warranty company to take a look at a 41 year old leaky toilet. Frank (the technician) was late one hour and had attitude. He took a look at the toilet and said that the leak is from the joint between the tank and the main body and that he will contact the insurance company to see if they want to repair or replace the toilet. On his written report, however, he mentioned that the edge of the toilet is grouted to the floor. I had no idea how is that related to the problem! (see below).

The insurance company called me about an hour later and told me that they are going to have to deny the claim because the technician has reported that we had tried to over-tighten a bolt and that resulted in cracking the toilet and causing the leak! All of that of course was false. So I called Dove Plumbing and tried to talk to Frank but he refused to take my call.

After a little head scratching and research on Dove Plumbing, I realized that these guys are in the habit of reporting false statements to the insurance companies anytime they feel that the work is too hard and they cannot make a quick and easy buck out of it! In our specific case, Frank assumed that if he had to remove the toilet with grout, it would be too hard so he filed a false report knowing that the insurance company would deny the claim and then he won't have to do the work. These guys are not only incompetent and lazy, but also liars and unprofessional. I would have given them a zero star if the Yelp system would allow that.

Mina N.

This is a follow-up to my review dated 9/15/13. Frank the plumber came out originally on September 4, 2013,. He snaked my shower because I had begun to shower with water pooling at my feet. Well the water is back. This is a lousy Company who contracts with Fidelity Home Warranty. I will never have them in my home again. I suggest you not let them into your home either.

S A.

Dove Plumbing was prompt and courteous and I would recommend them to anyone with a plumbing issue. Frank fixed our broken shower quickly and was very friendly through the whole process. Thanks for the great service!

Shirley S.

One star too much for this company. My new tenant moved in last weekend and could not use his garbage disposal. Used the key to loosen the disposal, but it kept shorting out. So, we waited a few days for Dove Plumbing who came out today. My property manager was with the tenant waiting for the plumber. They looked out the window and saw the plumber's truck going down the street - He called my mgr. to say no one was home - she told him he went to the wrong unit and to please come back. He said he was too far away - she said she just saw him drive down the road, please just turn around and come back - He hung up on her!

This company was sent by Fidelity Home Warranty company and this is the third problem we have had with them and their workers. I have 5 contracts with Fidelity and when they mature, I will cancel all of them. They do not allow cancellation and will not return prorata premiums in California.