Dove Plumbing

Jonathan W.

DO NOT use this subpar plumbing company!!!! The incompetent idiot plumber came to my home to make three repairs and was done in approx. ten minutes. I was shocked but figured he must be good to get everything done so quickly. The next day I realized that he had not fixed anything, just tightened a pipe that continued to leak. I did that prior to calling the plumber and I was wrong not to check his work before letting him leave. I called the company back to ask that they send a plumber who knows what the heck he is doing and the dumb woman who answers the phone said she had to send the same idiot back out! He came back did not make the repairs and left again after assuring me that everything was fine. This company is just getting a nice kick back from the home warranty company plus the $75 I paid them to come out - and they are NOT making repairs. I reported them to my home warranty company but they do not care! It is cheaper NOT to pay Fidelity Home Warranty and just pay as repairs come up because on top of paying for my home warranty and paying Dove plumbing I LOST money and still do not have the repairs I paid for! I will report this to the BBB as well, but if you are not wise enough to cancel your home warranty then you will get this incompetent company if you call for repairs in Riverside County! If I could give them ZERO stars I would but that is not an option here! TERRIBLE Company!

T C.

Avoid! Was assigned this company thru my home warranty policy. The elderly plumber who showed up denied my toilet was leaking (even though the leak left stains on my kitchen ceiling and soaked my carpet) and refused to fix the leaky kitchen faucet. Needless to say, I do not recommend this company. Got a second opinion and All Intercity Plumbing immediately fixed both issues that this company refused to address.

David B.

Wow. What to say about this plumber. He works for Fidelity home warranty and they sent out this old school plumber because he's willing to accept what they pay him and will give them his ""professional "" opinion of what the problem is. He showed up on time..... that's the only good thing that I can say about this company. Absolutely no morals and all I want to say to Dove Plumbing is karma will get you. He comes in, sits down in our toilet and looks at the wall where the shower head would sit. Talks to us like we're complete idiots. His exact words, Let me put this where you can understand. He tells us he doesn't have the appropriate tools to fix the problem and that we'll hear back from his office to schedule for him to come back out to fix the problem. A this point we have a leak that ruins our flooring, thank you Dove Plumbing. We wait about a week and still no word. So we finally call them, they call us back telling us that the damage is not under warranty so they won't be back out. Wow, thank you Dove Plumbing. I pray the good Lord gives no mercy to this company. Hope screwing hard working people for $75 a pop makes you sleep well at night.

Lin A.

Our garbage disposal installation that was done by this company one month ago completely fell apart last night, we heard water running in the cabinet and found that everything as saturated. I just called the company and told them about this, and that my son had reassembled everything including installing the new mounting bracket that came with the disposer that the company now tells me is not included in the job if it is for a home warranty company, as ours was. Apparently the new disposer did not align correctly on the old bracket and the whole thing fell apart. If only that step of replacing the mounting bracket had been done, everything would have been fine.
I gave them the opportunity to make this right by refunding our 75.00 trade call fee, that was refused so I will have to send this review out and tell the home warranty company about this contractor and show them all the photos I took of the leaking mess. As previous reviewers stated, George the owner is way too jaded to deliver satisfactory service. When he arrived to our home and was asked how he was doing, his reply was ""Old, and tired."" End of conversation.
No pride in workmanship at all for this company, their excuse was that the warranty company would not pay for the replacement of all parts that come with a new garbage disposal unless it was leaking. Never mind that it doesn't fit or match up. Sloppy workmanship. Note to George......RETIRE!

Irene V.

Poor costumer service. Didn't provide me with a diagnostic of the problem with the leak in my tub and instead asked for payment after ""fixing"" the leak. I inquired as to what the problem was/what he fixed. I got a blank stare with a minimal explaination. Seemed like he was in a rush to leave as the only comment he made prior to leaving was he was dreading the traffic. After he left I noticed the leaked hadn't been fixed. He turned back around and appeared annoyed when I inquired as to why it was still leaking. I only went with this company as my home warranty referred them out. Would never personally call them to come out for a service.

Zia B.

This is who came out to repair, under my Fidelity Home warranty, a water pressure regulator. It's 3 years later now, and it's ""gone bad"" or needed to be replaced.

The lady on the phone could be of no help. Says all their records are in storage, and not willing to ask anyone else at their company, what their warranty period are on them.

I tried to explain to her that I googled the lifespan of those regulators, and she interrupted me constantly and wouldn't let me finish sentences.

I'm glad I've got rid of my warranty company, and glad I won't deal with this company again. It seems these days the consumer gets no help from the companies doing repairs or the warranty company. You're just on your own. It would be nice to live in a society where the company who does the work actually answered warranty questions, could show you or send you a copy of the warranty when asked. Especially when it's under 5 years later.

Pretty poor customer service in my opinion. It seems everyone else agrees with the string of 1 stars.

Kirby C.

Home warranty contract. Responded per agreement, showed up on time, fixed a leaky faucet in reasonable time. No problems.

Vicki A.

Just to update everyone on my repairs. Everything this plumber said he fixed is not working once again. Had a real plumber come out who was great. They took pictures of all the damage Dove Plumbing caused and how it needed to be fixed right this time. I hope anyone who reads this will avoid these issues and avoid this company.

gayle l.

Where do I even start.. blew off scheduled appointments without calling, significant hidden costs, 3 visits to fix one problem taking a total of 6 weeks!

Susan D.

Plumber won't come to your appointment if you don't answer your phone when they call for a 30 minute warning that they will be there soon. But, they never tell you that! Plumber unclogged a sink, but seemed to not be very good at anything else. Could not fix my water pressure problem or toilet issue. And, left a mess that I had to clean up in each room - black grease all over the tub, grease on toilet seat, goop from drain in toilet paper left on the sink! And his car leaked oil in the driveway. Said he will call the insurance company to say he could not fix the problems. If you have home warranty, insist they send a company with adequate Yelp or other reviews. The Yelp reviews of this company are a HUGE red flag that they will waste your time and make your plumbing problems last longer and also add messes to your house and motor oil to your driveway.