Doug's Construction and Repair

Heather C.

I wish I could give negative stars. I am a single mom, and I felt this company completely took advantage of me and my dad. They take zero accountability. When you pay $8k for a new system, you expect some accountability. But in my experience, trying to get them to fix issues with my brand new system has been an absolute headache. Just today the owner called and very condescendingly man-splained my issue without even coming to my house to diagnose it! I had taken off work for the scheduled appointment. Then he threatened to charge a ton if he had to come fix it himself. My house was without heat for two months. I had crazy electric bills from space heaters. They charged for a repair on a system that should have been warranted. It's really really frustrating. I texted him my frustrations...and big surprise...no response!

*EDIT--he finally responded and actually threatened to charge me more for a bill 5 months ago that was already paid! He then proceeded to blame my dad for not bleeding valves right (ummm....isn't that your job?), lied about issues and claimed I'd messed with wiring that I did not mess with, and basically refused to take any accountability. I was in tears from the way he treated me...all because I complained that for what I paid, he should have fixed things and that I felt he was taking advantage of me...

I spoke to another competing plumber tonight and as soon as I mentioned Doug's repair he said ""ooof. Stay away! I can't tell you how many of their mistakes we have to fix.""

Stay away.

Charles D.

Beware of the terms and conditions! Make sure they can put you on their schedule before sending them any kind of deposit!

Josh H.

I had a clog in my bathtub drain. Doug the plumber came three separate times pushing the clog to different locations in the house. This led to new problems and more money I had to spend. The final time he came in a three week span they said I would have to pay to have cabinets removed in order to cut the pipes out of the wall and fix the clog. I got a second opinion and I'm so glad I did. Within two minutes of the new company being there and just asking a couple questions they knew what the problem was right away. They didn't remove any pipes, walls or cabinets. They simply sent a drain snake down the pipe from the roof. Within 5 minutes the clog was gone and everything was finally fixed. The plumber who came and actually fixed the problem said dougs repair should have known what the problem was right away. Its one of the most common issues and is plumbing 101. Dougs repair got several service call fees out of me along with who knows what the home warranty paid. I almost had to pay for new cabinets for no reason! Would not recommend. To top it off dougs repair came to service my A/C unit. They said everything looks great.... I turned it on and within one day it was completely iced over. save your money, save your time and don't add unnecessary stress. Go with someone else!

Valerie M.

Our air conditioner quit working. We called Dougs and an technician was at our house in less than an hour. He had the problem fixed and the repair cost was much less than we expected. Victor was pleasant and professional. He explained what needed fixed and had it up and running in no time at all. I would highly recommend.