Douglas & Son Services

Michael D.

Water Heater replacement and piping, plus two portions of HVAC flu line replacement went smooth as butter with Mr. Walter & Mr. Max. Couldn't ask for more competent and professional Technicians not only great at their crafts, but their customer rapport and respect was superb. Both are great assets and representatives of Douglas & Son Services. The value and quality of their work is stellar, and as these are products that don't often go bad, it's a true comfort to know workmanship of this caliber is only a phone call away.

Truong P.

Please stay away! This is the WORST and SCAM contractor/company I have ever dealt with in my life. They came and inspect my HVAC via Homeserve. Homeserve should Terminate this Scam company ASAP.

Instead of helping me to solve the problem, they tried to point finger to other non-sense problems i.e. Nest thermostat and then they said they wont repair hvac because the thermostat. But the Nest thermostat they pointed to are non-sense because the thermostat has been working wonderful. I am the homeowner and i knew the Nest thermostat has been working good with no problem. In short, they avoided the work and charged insurance money ILLEGALLY easily by point finger to my thermostat. Just that simple. This company is a totally a SCAM. They will suck your time, energy, and money the moment they come to your door. Please avoid these guys at all cost. WORST!!!! And RUDE and BAD BAD BAD BAD Quality services!!!!!

The reason I dont let Your Company in my house is because i lost trust and afraid you guys gonna damage my thermostat again without fixing anything.

Later, I got a second company, AIRAFZA. They came and I let them inside my house to check on my thermostat and they inspected the thermostat and determined that the thermostat is in great shape.
AIRAFZA went on and fix my HVAC successfully. This proved everything that your company is the WORST campany pretending to be most Trusted in the Area Pathetic!!!!!!! Give me a break!!!!!!

Doughlas and son services is a JOKE company with so call ""expert"". I gave a middle finger due to attitude the tech behave since he charged the insurance company without doing any works. Pathetic!!!!! Please STAY AWAY and save yourself huge TROUBLES from this joke company!!!!!

Seyed A N.

After several weeks of delays and my follow ups received an email that they can not do the job. Waste of time!

KD A.

First let me start with I made a point to provide a positive review because it is rare that people take time to share the 'good' - we are more apt to highlight bad experiences....as have some others we did come by way of Douglas &Son via our home warranty company and this is an occasion where we lucked out!

Every person we dealt with was professional, personable, and overall a dream to deal with given the challenging circumstances with our plumbing issue.

They were prompt and efficient with returning calls, setting appointments, showing up for appointments, keeping us informed with every step of the process and cleaning up after. I cannot say enough good things about them. We highly recommend if you want an honest, hardworking, respectful and responsive team.

(I didn't catch everyone's names we dealt with but Lori, Charlie and his crew are all awesome!)

Carolyn F.

Had a clogged pipe which was affecting my kitchen sinks and the utility sink in the laundry room. Two other companies had attempted to unclog it to no avail. The plumbers from Douglass and Sons, Darryl and Darnell, came out and handled my problem professionally and efficiently. It took about 90 minutes but they got the job done. Highly recommend this company

Olivia M.

Just noticed that Douglas responded to this review with a recounting that is RANKLY untrue! Beware of the dishonesty...not sure what this means for customers!

Meghan A.

Douglas & Sons Services was assigned to me by my home warranty company for a minor plumbing issue that turned out to be a pretty extensive repair. The experience working with this company was exceptional from start to finish. Dispatch reached out to me immediately (on a Sunday) to confirm the appointment for the next business day. Avi, our technician, was polite, Covid-aware, respectful of our home, and committed to keeping us informed of every aspect of the project - ensuring that he was clearly communicating expectations and next steps BEFORE proceeding with the work.

Avi went out of his way to take great care to minimize auxillary damage needed to access pipes in the wall and make a full repair. When he finished installing a new shower diverter, the stems did not fit all the way through our thick mud (concrete) wall and he actually tried to chip away the concrete and push to make them fit in order to preserve the shower tiles. When that didn't work, the company agreed to return and install a different diverter with longer stems that I specified to fit the depth of my old 1950s shower wall.

Second visit was as seamless as the first - with dispatch calling to provide the service window the next business day and Avi being prompt, professional and courteous.

The company was gracious and accommodating of me as a first-time customer using a home warranty to pay for their services. I would HIGHLY RECOMMEND this business for doing stellar, clean and efficient work; communicating clearly; being prompt, more than fair in their pricing; and providing all around outstanding professional and customer service.

Jonathan B.

Words cannot describe the absolute lack of consideration or knowledge by the plumbers of this company. I've practically had every member of their company come into my home and basically treat my belongings like second hand garbage! Not to mention the messes they've left in my home from every visit they've had! ABSOLUTELY DO NOT USE DOUGLAS AND SON!!

Adam E.

The crew I had ran too much water through my exterior drain for way too long, which ultimately overheated my sump pump because it kept the water level too high in the sump bin. Because of this, it didn't have time to shut-off to cool the way it would during a rainstorm. They should have notified me or checked to see if the water was kicking the pump on as they were initially not sure if it was connected to that pump or not. If the pump was connected to that drain, and/or which of the two pumps it could be connected to, should have been verified FIRST, AND BEFORE allowing water to run for so long. The bigger issue was how the manager I spoke with was defensive up front, trying to get out of the situation, rather than take responsibility over the situation. This should make any person doing business with a company uncomfortable. I had no issue with that sump pump until this crew ran water for that amount of time. Worse yet, they tried to sell me more services, telling me sump pumps only last 3-5 years, when if you do a simple google search, you will find that they should last 10 years. The plumber initially told me that they could replace the pump (parts covered, but I'd have to pay for the service). Then I got a call from the manager, saying I'd have to pay for the new pump at the discounted price between $600-700 plus service) and telling me that the plumber was wrong for telling me the parts would be covered. It's just unfortunate doing business with staff who will do anything to avoid taking responsibility for their own crew and business. I had a good pump before they arrived, and an overheated one by the time they left and charged me, I would look elsewhere if you want plumber you can trust.

Marc R.

I will begin this review with ""DO NOT USE DOUGLAS AND SON"".

Last week Douglas and Sons sent out a plumber that caused a massive leak in my parents home. They called the plumber to take care of a clogged pipe before it became an issue.

The plumber snaked into and through the wax ring of a toilet causing the massive leak. Mind you, this was not the area of the problem, it was further down the drain line. The plumber then flushed a bunch of water down the drain not realizing the damage he had just caused. He had flooded the floor and therefore also the area under it(the kitchen). There were gallons of water that have saturated the ceiling and the light fixture making this area unsafe.

The owner of the company had come today not to fix the problem but to take pictures and walk away, with the false intention of fixing the issue. He did not have any plans to fix the clog which still remains or even try to address who will fix or pay for the damages caused by his own employee. I have witnessed this all happen and I personally will never use this company after seeing this. I suggest you not use them either.

I can't believe that someone could come in and cause thousands of dollars of damage and then the owner says nope this isn't our problem and walk away.

Just imagine if this was your home and they destroyed it and then said oh we didn't cause any damage and walked away with no sweat off their back and left you with a damaged home that they had caused.

I write this review to say don't use Douglas and Sons because the way this situation was handled by the owner.

Please, do not use this company!

Edit: after reading the response from Lori, they will do anything to get out of this, lie cheat, steal, whatever. This furthers my point of DO NOT USE DOUGLAS AND SONS!!! They will lie to tell their own story. My review stands to be the story that actually happened. I was there when their plumber caused the leak. And I was there and watched when they screwed over my parents... DONT USE DOUGLAS AND SONS!