Douglas & Son Services

Carolyn F.

Had a clogged pipe which was affecting my kitchen sinks and the utility sink in the laundry room. Two other companies had attempted to unclog it to no avail. The plumbers from Douglass and Sons, Darryl and Darnell, came out and handled my problem professionally and efficiently. It took about 90 minutes but they got the job done. Highly recommend this company

Olivia M.

Just noticed that Douglas responded to this review with a recounting that is RANKLY untrue! Beware of the dishonesty...not sure what this means for customers!

Meghan A.

Douglas & Sons Services was assigned to me by my home warranty company for a minor plumbing issue that turned out to be a pretty extensive repair. The experience working with this company was exceptional from start to finish. Dispatch reached out to me immediately (on a Sunday) to confirm the appointment for the next business day. Avi, our technician, was polite, Covid-aware, respectful of our home, and committed to keeping us informed of every aspect of the project - ensuring that he was clearly communicating expectations and next steps BEFORE proceeding with the work.

Avi went out of his way to take great care to minimize auxillary damage needed to access pipes in the wall and make a full repair. When he finished installing a new shower diverter, the stems did not fit all the way through our thick mud (concrete) wall and he actually tried to chip away the concrete and push to make them fit in order to preserve the shower tiles. When that didn't work, the company agreed to return and install a different diverter with longer stems that I specified to fit the depth of my old 1950s shower wall.

Second visit was as seamless as the first - with dispatch calling to provide the service window the next business day and Avi being prompt, professional and courteous.

The company was gracious and accommodating of me as a first-time customer using a home warranty to pay for their services. I would HIGHLY RECOMMEND this business for doing stellar, clean and efficient work; communicating clearly; being prompt, more than fair in their pricing; and providing all around outstanding professional and customer service.

Jonathan B.

Words cannot describe the absolute lack of consideration or knowledge by the plumbers of this company. I've practically had every member of their company come into my home and basically treat my belongings like second hand garbage! Not to mention the messes they've left in my home from every visit they've had! ABSOLUTELY DO NOT USE DOUGLAS AND SON!!

Adam E.

The crew I had ran too much water through my exterior drain for way too long, which ultimately overheated my sump pump because it kept the water level too high in the sump bin. Because of this, it didn't have time to shut-off to cool the way it would during a rainstorm. They should have notified me or checked to see if the water was kicking the pump on as they were initially not sure if it was connected to that pump or not. If the pump was connected to that drain, and/or which of the two pumps it could be connected to, should have been verified FIRST, AND BEFORE allowing water to run for so long. The bigger issue was how the manager I spoke with was defensive up front, trying to get out of the situation, rather than take responsibility over the situation. This should make any person doing business with a company uncomfortable. I had no issue with that sump pump until this crew ran water for that amount of time. Worse yet, they tried to sell me more services, telling me sump pumps only last 3-5 years, when if you do a simple google search, you will find that they should last 10 years. The plumber initially told me that they could replace the pump (parts covered, but I'd have to pay for the service). Then I got a call from the manager, saying I'd have to pay for the new pump at the discounted price between $600-700 plus service) and telling me that the plumber was wrong for telling me the parts would be covered. It's just unfortunate doing business with staff who will do anything to avoid taking responsibility for their own crew and business. I had a good pump before they arrived, and an overheated one by the time they left and charged me, I would look elsewhere if you want plumber you can trust.

Marc R.

I will begin this review with ""DO NOT USE DOUGLAS AND SON"".

Last week Douglas and Sons sent out a plumber that caused a massive leak in my parents home. They called the plumber to take care of a clogged pipe before it became an issue.

The plumber snaked into and through the wax ring of a toilet causing the massive leak. Mind you, this was not the area of the problem, it was further down the drain line. The plumber then flushed a bunch of water down the drain not realizing the damage he had just caused. He had flooded the floor and therefore also the area under it(the kitchen). There were gallons of water that have saturated the ceiling and the light fixture making this area unsafe.

The owner of the company had come today not to fix the problem but to take pictures and walk away, with the false intention of fixing the issue. He did not have any plans to fix the clog which still remains or even try to address who will fix or pay for the damages caused by his own employee. I have witnessed this all happen and I personally will never use this company after seeing this. I suggest you not use them either.

I can't believe that someone could come in and cause thousands of dollars of damage and then the owner says nope this isn't our problem and walk away.

Just imagine if this was your home and they destroyed it and then said oh we didn't cause any damage and walked away with no sweat off their back and left you with a damaged home that they had caused.

I write this review to say don't use Douglas and Sons because the way this situation was handled by the owner.

Please, do not use this company!

Edit: after reading the response from Lori, they will do anything to get out of this, lie cheat, steal, whatever. This furthers my point of DO NOT USE DOUGLAS AND SONS!!! They will lie to tell their own story. My review stands to be the story that actually happened. I was there when their plumber caused the leak. And I was there and watched when they screwed over my parents... DONT USE DOUGLAS AND SONS!

Juliana H.

Our 16yo hot water heater tank broke. I went to Angie's list and Home Advisor to get quotes. Douglas & Son was the first company to personally contact me. They are very professional, respectful, organized, timely, reasonably priced and knowledgeable. Shawn was great from the beginning to the end of the job walking me through all the work they were doing. Lori was great and very helpful with the administration/paperwork side of things. They have this automated system that you can track their time of arrival and scheduled appointment reminders. All in all, I'd definitely recommend and hire them again. I couldn't be happier with their services. Thank you!

Mrs. V.

This plumber is a force of nature! His business and customer service is consumer friendly, reliable and efficient.
When you book his services you can count on him to get the job done. He is truly an asset to his industry.
E.B.Valentine

Robert S.

Great Company! They came out quick and fixed our HVAC. Friendly, honest, affordable, and professional. The list could go on and on. They have gained us as customers for life. We had a much better experience with Douglas & Son than before with other big companies. Will recommend to everyone I know!

Massenburg J.

My house was built in and around 1966. In March, I noticed a leaked in the basement bathroom ceiling.

I was told that it may be the upstairs toilet is leaking and simply change the wax ring. I did that and the leak continued. So I reached up in the ceiling and I found a leak in the tub line.

I called Augua plumbing after getting the runaround Augua plumbing, (never show up), I called Douglas and Son. They were on time and professional from start to finish. They pull down part of the ceiling and also found a leak in the vet line and the main line at the joint intersection which was the original cast iron.

It was a four hour replacement job which required 2 technicians to complete.