Douglas Orr Plumbing

Ronan B.

This is my 2nd time using Douglas Orr Plumbing and both times they've been awesome. They were able to schedule someone in less than 24 hours for a non-urgent toilet leak. Eddie communicated clearly what he was going to do and walked me through every step. He was especially patient despite the chaos and excess bureaucracy my building's association imposes on contractors. He was courteous and respectful of mask mandates at all times. I'd be glad to have him out to do more work in the future. I wish I could remember the name of the previous guy who came out, but he was similarly professional, courteous and did a great job with my kitchen sink / garbage disposal. He was extra thorough in checking to make sure there were no leaks after he finished his work. My experience working with other contractors in Miami has often been chaotic, with people going silent on communications, and even simply not showing up after being scheduled. These guys are rare professionals. Thanks again to everyone I've interacted with at Douglas Orr.

DrKailey1 K.

Called and booked an appointment for low water pressure in our Sunny Isles condo. Plumber was no show, no call, nothing. I called at 5pm and re-booked the next day (first mistake). Plumber came, asked my tenant a few questions and left. Diagnosis was I needed anew PRV (pressure regulating valve). Did a quick google search and found the valve could be adjusted, called to ask if the plumber could return and they agreed but would charge another $150. I filed a Visa claim and got a refund. Turned out when I hired a competent plumber the PRV was fine, I just needed new faucet cartridges in the two bathrooms. Two months later they submit another UNAUTHORIZED charge on my Visa which will also be refunded. This is a dishonest, incompetent operation. Buyer beware!!!

Rhoda M.

IT GETS WORSE! They continue to charge my parents for coming to repair the same thing. I think this is so unfair. I'd appreciate recommendations for a plumber that respects that elders may be on a fixed income.

Ernest K.

Thank you for sending David! He was on-time, was fabulous to work with, and gave me a precise description of the problem and range of repair options - despite me being a little excited about the job!! Most importantly, he was able to make the HOA's plumber happy and repair my toilet on the spot and make my legal problem disappear. He was prompt, precise and professional. Thank you for sending him!!!

Shawn T.

Called afterhours, Sunday, and followed prompts for emergency and left a message, was quickly called back and the person gave me good information and quote, I agreed and she put me in the queue, two or three were ahead of me so took about 4-5 hours, Ryan called on his way and again when he got there. He explained all my options and we agreed on what work to do for now to stop the leak. Took about an hour and cost was very reasonable considering work on Sunday. My second time using Douglas Orr and will use again for sure. I highly recommend them.

Lorna M.

I've used Douglas Orr Plumbing several times in the past. I've been a resident in Miami Springs for over 25 years and have never been disappointed. Ryan arrived on time and after a couple of necessary adjustments regarding the new equipment - all good and working fine. I find their prices competitive and of course for me very convenient as they're located right here in the Springs. Thanks!!

Ted S.

Set up an appointment with the Home Depot to have a tankless water heater install. The Home Depot assigned D/O as the vendor for my project. The Home Depot instructed me to contact the vendor for faster service. I waited till the next morning to be contacted. They called and sent an email early in the morning. I tried to call them but the calls go to voicemail. I replied to the email and was quoted for an electric tankless water heater. I explained that I have a gas water heater. She replied that she didn't know much about gas tankless water heaters but gave me a price range of between $2000 and $3000 for the job. She said her estimator would have to come out to give me a better quote. I agreed and was told the estimator would call me in the morning. 2 days have past without any contact from this company. All communication is documented and by email. I will be making a formal complaint with Home Depot corporate as well and will attempt to make the owners of Douglass Orr pluming aware of this.

Ron B.

Very well respected plumbing company. Pre-visit communications and assessment visit of unusual installation were excellent. Phone only rings one time then a person answers! Two-man crew came on time. Very good installation; very clean web site. Fair pricing.

Gary L.

Techs Johnny and Luis were at my house today. Really happy with service and professionalism. Good work!

Remy L.

Great service today to install toilets and fix shower valve. Service Tech Jonny gave me a quick call this morning to let me know he was on his way and arrived as expected. Amazing service, advised on repairs and didn't just do what was asked. And he walked me through the COVID procedures in effect at Douglas Orr. It's reassuring and much appreciated. Awesome service