Dorvin D Leis Co

Gilbert S.

Wow, just wow... Talk about NO service and a complete "cash snatch and grab"
I had 3 split units installed by Dorvin. My living room unit drain pan has a stress fracture from improper install and is leaking.
First, I call the number listed for Oahu and tell them my situation. I'm asked "What island you on", I say Oahu and then "click" off to a new line... terrific start! Then another "service rep".
I tell them my situation again and am told, we don't do residential anymore. Call another company. I paid you guys A LOT of $$$ and when there is an issue, you just tell me call a different company?
I asked, these units all have warranty. Can you look into it for a part at least. The response "you have to call yourself, we don't do that" So the service I paid my hard earned money for was essentially: Shoddy work, RUDE service reps, NO warranty help and NO aloha whatsoever.

They don't do residential, NO wonder... probably too many complaints! So STAY AWAY isn't as pertinent.

But at the end of the day, it doesn't matter how many certificates and accreditations a company has, a Hawaii company that just doesn't care about a "small" job or it's customers is a 1 star company as best.