Donohue Halverson

Cathie S.

What's with this almost new boiler? It stopped working late last Friday when the temperature outside was in the 20s. Brrr. Sam walked in about half an hour after my after-hours emergency call to trouble shoot and fix it. He's keenly knowledgeable about these enormous beasts and doesn't mind sharing what he's doing to correct the problem. He brought not only renewed warmth to my home, but a sense of ease and dependability that he'd be back to solve anything else that went awry.

Eileen B.

Lowes would not install a washer ordered on line until the water shut-off valve was replaced. Donohue Halverson came that same day and installed a replacement for me. Fast forward to later washing machine complications, and Donohue Halverson took care of things with good humor and consideration for my situation. Every person I dealt with, from the office staff to the plumbers to the owner were all professional and courteous despite the problems, which were all resolved.

Tom S.

Timely service, plumber was well presented, knowledgeable, efficient, courteous, personable. Very fair costs. If you're looking to support a truly local business you won't go wrong with these folks. There are reasons why they've been in business for decades.

Cinnamon L.

We had Donohue Halverson come out to replace our very old pressure tank. It was cycling within seconds of turning on our water, not to mention our water pressure was constantly changing. Shawn arrived and had our new pressure tank installed and working in a couple of hours. It was hardly an interruption to our day. The tank is working great and our water pressure is steady and strong. Shawn even dragged our huge old tank out of our basement for us and took it so we did not have to dispose of it ourselves. Thank you!! Happy customers!! We would definitely use them again.

Elizabeth C.

update to last week's review. they finally showed up to finish the job started a month ago, and I now have a working kitchen sink, so yay. it probably shouldn't have taken so long but it did, and now my problem is solved.

Chantal T.

I paid $4000 as a 50% deposit down for a new boiler install back in March. I assumed they would contact me when they received the boiler, to install it. No one contacted me. After several weeks I contacted the company to inquire as to the status and was told that they had received the boiler but were waiting on installing it because they were doing other jobs. Apparently they felt that because the weather had warmed up I did not need the boiler.

After a few more weeks went by, I wrote to the company very concerned. I explained that we had had several weeks in late March and April when the temperature dropped very low at night, requiring me to run space heaters at an enormous cost. No one even had the courtesy to respond to me. This was about 4 weeks ago.

They are holding $4000 of my money and have kept me waiting literally for months even though they had the parts in, and did not bother to respond to me when I contacted them.

I don't understand a world in which this is acceptable. It's truly inexplicable and shameful.

Ari E.

I went downstairs one morning to find water suddenly leaking all over the place from an old pipe. These folks were very busy so they had to schedule me for a week or so away, but they put me on a wait list in case something came up sooner. Miraculously one of their plumbers found a free moment later that day! He was very quick and got the work done in only an hour and a half; the overall bill, which arrived a few days later in the mail, was very reasonable and they took payment over the phone. The repair was done with copper pipe and looks great; we haven't had any problems since it was completed. I appreciated that the plumber was so friendly, that he wore a mask due to Covid-19, and that he pointed out a broken step on our basement stairs that needed my attention. Will definitely call these folks again in the future.

Joanne F.

Our 15-year-old hot water heater stopped working overnight and I called Donohue-Halverson on Monday morning and had a new hot water heater installed by Monday afternoon. I've been using DH since 1996, and have gotten nothing but great service since then. They know their products and they are very good about explaining what's wrong and what's needed. Highly recommended!

Barbara C.

Gouge artists! Their hourly rate is astronomical, and they start the meter from the moment they call you, then (my house is about 10 minutes away) show up 45-50 minutes later. Does the guy stop for breakfast somewhere? A one-hour service takes 2 1/2 hours. Dishonest.

Chump C.

I have been using Donohue-Halverson for 15 years. They have serviced my Dunkirk natural gas hot water baseboard boiler until it was so old that it finally sprang a leak in the cast iron heat exchanger. I went out to bid for a new boiler to 5 different local companies in the Ithaca area. Donahue-Halverson had the best price by nearly $800. Not only that, but they listened to me carefully when I asked for another cast-iron boiler instead of the new fancy ones that have 15% better efficiency, but MUCH more that can go wrong. Additionally, when they came to the house to help them pull together their estimate, they priced a Weill-McClain 3 zone unit with higher heat output than my Dunkirk because they asked me if I might want to heat my basement some day. The other guys only quoted an in-kind replacement 2 zone boiler, and they were all more expensive. Installation was on-time, courteous, informative and the boiler is working GREAT a year later. I will continue to ask DH to look after my boiler...great team of folks.