Donley AC & Plumbing

David S.

The service representative was masked and knew his business - skilled and polite. Good service

The big negative was the price! Very expensive.
Example: we were told that our water pressure was too high (91 lbs) and needed a new main water pressure valve. Donley quoted price: $1100.

Bids from two other plumbers for same repair = $500 - $550.

Another example from Donley. Asked price to repair a mechanism inside toilet tank. $92 from Donley repair tech. Went to Home Depot and bought the parts and after 25 min had the repair made. Cost $6

Good service but too expensive.

Jimmy W.

Answering service on weekends is lousy. Receptionist has difficulty with English language, poor phone connection, does not seem to know what HVAC is. Does not seem to know Donley's business services well.

Dionna O.

Donely AC/Plumbing, came out yesterday and had the audacity to quote me $14K to repair a broken water main or $20K to replace it! While I was in the midst of a full fledged panic attack, my sister researched and found that it shouldn't be more than $5K. I got a callback from the 2nd pro that I'd left a message for, Everhart Plumbing, and he quoted me $3500 for pipe replacement, plus he changed the head on the outside spigot and added a back-flow valve that was missing for free! I'm so impressed with his work and honesty that I've hired him to install a water filtration system and to replace my kitchen faucet. Really, Donley, $20,000? Price gouging at its best!

Ann T.

At 4:30 I noticed that the air conditioner was running, but that the air wasn't cool enough. We had purchased our air conditioner from Donley seven years ago, so we looked up that information and called for service. The reply we got is that a technician could be there between 6:00 - 8:00 that evening! Hunter was here by 6:30. When we told him the scenario he diagnosed that it could be one of three things wrong, and checked them all out. Within an hour we were back to cool air, and the faulty part was covered by warranty. Hunter was knowledgeable, professional, and efficient. We could not have asked for a better experience from our moment of panic to being cool two hours later!

Candice V.

Thank you team Donley! We appreciate the great service we can trust. We've Been customers for a number of years and have always had a wonderful experience. This evening our AC stopped working. I called, Ralph was wonderful and Gerrit came to take care of us on the evening of the 4th of July. He was kind, smart and explained all the issues and showed us pictures. Thank you for taking care of us!

Howard F.

Donley has been our go-to for many years and again they did not disappoint. Customer service above and beyond as well as response time was remarkable. Thanks for continuing to serve us so well

J C.

When having problems with a differential temperature control for my solar water heater, their service man was helpful and put in a new one, with a one-year warranty, for $528. 3 months after the warranty expired, the control failed and Donley would not replace it without starting all over with new labor and new parts. Another company replaced the one Donley put in with an identical one for $200! I realized then how much Donley overcharged me $328 for the first one which lasted only a little over a year.

Sara Q.

Our AC unit quit last night! We have been using Donley for 10 years, so we scheduled an appointment and Michael K arrived earlier than expected and gave us the verdict within 10 minutes of arrival. He had us up and running in 20 minutes and also took the time to insure everything else was okay with the rest of unit. We couldn't be happier with the service! Michael K was professional, prompt and thorough. We have used several different companies in our many years living here and Donley has always been the best by far. Honest and fair pricing.

Mike D.

I recently moved from San Antonio, Tx to Phoenix. I have a 3 year old rental house here and had 2 slow leaks in a bathroom sink and shower. I was surprised I could schedule a plumber to come the next day from Donley's.
I was shocked when the plumber quoted a price of $750! I could get a plumber in San Antonio to do the same work for less than $150. I told the plumber I didn't get off the turnip truck last week, maybe last month and did not need his service. The plumber was rude and left the house.
I went to Ace Hardware and paid $6 for the Delta sink cartridge and $44 for the shower cartridge and installed it myself. I am in the wrong business!
I called back to Donley's to ask the owner or manager to call me. Never received a call. What a rip off to get raped for $750 for a 30 minute job!

Bob W.

Julian and Pedro installed my new A/C System on Wednesday July 3rd. As expected, they demonstrated extreme professionalism during the entire process. They arrived early and completed the job faster than expected. The equipment was installed with absolute perfection. Extremely pleased to have such professionals on the job!
Very happy!!