Donelson Air Service Experts

Nancy P.

Just another ripoff company similar to Lee or Hiller. Had a backed up sink and running toilet. Simple repairs, right? Nope! The doof that came over installed something called a Studer valve under our sink, claiming that he was ""100 percent sure"" that was our problem and not a clog. $200 later, our sink was still clogged, so he snaked it and, miracle of miracles, it got unclogged. He also ""tried something"" with the toilet which didn't work so claimed we needed a $250 plastic part that we looked up and found costs $16.99 at Lowes. Also, instead of repairing washers on faucet, he claimed we needed entirely new sinks. All to say ..STEER CLEAR!! We did get partially reimbursed, but Midstate dragged their feet forever and made multiple excuses. Surely there are good and ethical companies out there, but this one ain't it!

M B.

Meh- hit or miss. We seem to need them to follow up on issues at a rental more often than I would expect, but their servicemen are pleasant.
What particularly outrages me, however, is a serviceman recently was in quarantine for Covid and because he was unvaxxed at the time, he was placed on unpaid leave and disallowed his accrued sick time. Unconscionable! This sort of discrimination and malicious penalization speaks to a really twisted mentality in their management.

Rob S.

If I could give a zero I would. I have used this company for a few years for both my HVAC and plumbing. I recently had a clogged main drain and called them to come out and take a look. Their plumber told me he put a camera thru my clean out and saw tree roots growing thru my main drain. The only option was to dig up the pipe and replace it. Ruining my yard in the process. The estimate for this was in excess of $5,000.00
I took a chance and called Roto-Rooter to see if they could take a look. They ran a camera from inside of my house towards the clean out and saw a simple clog in my main drain. They then used their auger to clear the clog in just a few moments. I asked them if they saw any roots and they told me there were none. I then told them about the mid state plumber running a camera from the clean out back to my main drain and they told me that was not possible. Roto-Rooter charged me $641 so I saved over $4450!! I could not believe this plumber just lied straight to my face but it happened.
I DO NOT recommend mid state for plumbing. Such a shame! There's no reason to cheat! Nashville area has plenty of work to go around.
I have no affiliation with, nor do I particularly care for Roto-Rooter, I don't care who you call for plumbing. I'm just telling you mid state lied to my face and I caught em.
Buyer beware!

Carter S.

I rent a house that we use Mid-State for water services. I didn't have hot water one morning, so I call. Then I'm told I can't make the call, the owner is responsible for such actions. 1) He lives all the way in Wisconsin, he has no real connection besides we pay rent. 2) Nobody has time for all the back and forth. If I'm paying for the service, why does the owner have to call and set it up!? Your policy that is making miss work instead of you guys just coming out immediately when I called. Instead, I'm turned away and I'm left waiting for hours at the mercy of the owner getting around to call. Take away this dumb. ""policy.""

P.S.
If you really need it for certain situations, use it then, but not for a checkup on my freaking water heater? Insane, that I have to call my babysitter to see if I can actually have hot water and go to work CLEAN and PROFESSIONAL.

Tina C.

I had a problem with a running toilet. The plumber came out and changed flapper. I asked him to look at the 2nd toilet as it was difficult to flush. He changed out flapper on that one also. He recommended that I do not use chlorine tablets in the tank for various reasons.
I left the next morning as the condo is on the market and no one resides in it.
I returned to the condo this past Friday (3/22/19) to find both toilets leaking in the very same place when flushing.
I called the company immediately and there was no answer. I called the next morning (Saturday 3/23) and was told the next available appointment would be Monday 3/25. I explained that both toilets were leaking and I was leaving to go home to GA early Monday morning. She apologized and said there were no appointments available until Monday. I asked to speak to a manager and she told me she would forward the message but they would not get it until Monday. I explained that if I did not hear back from a manager by noon that day I was going to write bad reviews wherever I could.
I did not get any phone call. Now the company has replied to a google review stating they called multiple times and left messages. I will be happy to share phone records with anyone. They did NOT call me nor did anyone leave a voicemail.
This clown also suggested that I am continuing to use chlorine tabs and that is the reason my toilets are leaking (even though they were not leaking to begin with.)
And if that was not insulting enough, he also pointed out that I left one other caustic review online. He is absolutely correct. I only leave scathing reviews (this being the second time) for companies that are utterly atrocious!
I would be very leery of hiring this company.
Thank you.

Brian V.

I purchased a service package through a competitor, and on the first visit I was told that the A/C was extremely low on R22, and it was leaking and the unit was to old to be fixed and needed to be replaced. I called Mid-State Air Conditioning to have a 2nd opinion on the unit and to get a 2nd quote for a replacement unit which was $10K when Brendan Donegan showed up he asked me why I wanted a quote on a new unit, he respectfully disagreed with the other company and even took the time to show me the levels of R22 on the unit which was not leaking and doesn't need to be replaced! I am so glad we found this company which will be the company I use for all my future service! Affordable, fair, but most importantly HONEST!

Bethany G.

Very prompt service, and they stand behind the products they install. They gave me several options when my HVAC unit was out of order, and followed up without any hassle when I had an unforeseen issue (old breaker, not a problem with their work) shortly after installation. All technicians have been courteous and professional from day one.

Dee Dee P.

Having trouble with a unit and decided to call another company. When the technician arrived he informed me my unit had several pieces missing and had been improperly serviced. Months ago when this company serviced my units I had to call them back twice and now it is obvious they didn't know what they were doing, I will not be using this company again.

Amy C.

We had an excellent experience with Mid-State. They were prompt and courteous both on the phone and in person. Our HVAC went out late on a Wednesday, I called them the next day, had someone out to discuss our options. No pressure whatsoever to buy a new system, but we decided that's what was best given our 11 year old system that the previous homeowners had already done some repairs to. We had a brand new one completely installed by 1pm Friday. Our installer Danieal was particularity impressive--very detail oriented, and did several things I wasn't expecting based on our contract to make sure our system was running as efficiently as possible.

Josie J.

Mid-State Heat and Air has been my provider since 1989. The service is professional and personal. The technicians are excellent. I am a club member and have my system checked twice a year. I highly recommend this company.