Done Right Today

Adeline G.

Was supposed to replace sewer line from foundation wall to street. Scoped line to determine pathway. Tore up brick patio, jack hammered garage floor and cut out asphalt driveway to access line. Turns out they couldn't access area under crawl space/addition so didn't do that area at all, jackhammered wrong area of garage floor and ripped up wrong area of driveway. They tore up all those areas but only replaced line in brick patio area, LIED about replacing line from garage/driveway to street and NEGLECTED to hook kitchen drain line back into the section under patio that they did replace....causing water leakage through foundation wall from unconnected kitchen drain line! After MANY calls they finally came out and hooked up kitchen line. Very long story but ends up they knew they had problem employees not performing work properly but kept using them. Ultimately they came out to re jack hammer and rip out my newly repaired driveway and run line to street. Ryan promised to pay for repairing driveway this time and send me check for my troubles, HASN'T DONE EITHER . That was 6 weeks ago. They replaced less line than I paid for, destroyed property, barely cleaned up and have no integrity. AVOID AT ALL COST

Bruce C.

I asked these guys to come give me an estimate to install a bathroom vanity. I knew I was in trouble when the guy got here and immediately started the sales pitch on ""how to protect my beautiful home."" $800 to install a vanity is too high. Only call these guys for plumbing if you want to be upsold on a bunch of stuff you don't need. I just bought my house and had the hot water heater inspected prior to the sale- I don't need an estimate for a new one! the work might be good but I was put off by the sales pitch stuff immediately.

Darryrl J.

Done Right Today service representatives are top quality young professionals. They arrive on time and prepare to complete the job. Their trucks are equipped with all the parts needed to complete the job. Service rep. Quincere Ransburg-Romeo repaired our shower unit in a timely fashion and cleaned the area completely. He explained his work in detail and clearly. I highly recommend young plumbers like Q.

Cathie P.

Replaced a small part in a faucet - less than an hour Very professional
Very overpriced Never again. Not close to an estimate

Jody D.

Done Right did some work for me. There was an issue that I brought up regarding the price of the project. The company looked into it right away and I was very impressed by the way the company handled it! Will definitely do business with them again!!!!

karen T.

This company responded to my request quickly. They replaced a tub spout and the charge was $249. I didn't realize this was a five minute job. I commented on it to the worker and he gave me a coupon for $49.00. They are too expensive. The worker was very nice. The fee even with the coupon is outrageous.

Lucas F.

Great professional service. Called the office and she gave me an appointment the next day. The associate, Colin, showed up on time and was very professional. He explained my issues and how he was going to proceeded to fix them. On the second day, he arrived with his partner, Martin. They worked well together and finished with my plumbing issues on the second day. All the work done looks great and all my issues solved. Colin and Martin did a fantastic job.

Richard C.

My guess is good reviews are from shills. They said there would be no charge for an inspection of my tankless hot water heater. The guy pulled out the magic water testing kit and told me how toxic my water is and I need a new hot water heater and a filtration system. $13,800.00 I declined the filtration system to new hot water heater $7,000,00. When I did not agree he sat and glared at me for a while, then charged me $88.00 for diagnostics. Fifteen minutes later he talked to his boss and came back, the price was down to $5,000.00 Retail price for the new hot water heater is $1,750. Installation requires: for removal turning four valves, undoing 3 union nuts, unplugging the 110. Disconnecting a vent clamp, unscrew from the wall. Replacement, screw it to the wall, connect the vent, tape and connect the 2 union nuts, plug it in and turn four valves. Less than an hour's work for any apprentice plumber.

Karen K.

This is our go-to plumbing company. We have used them for several issues over the years. Most recently was today. The pipe rusted and broke right above the shower head, causing it to fall on my husband's head in the shower and rendering the shower unusable. They initially wanted to cut a hole in the wall in the hallway for easy access the pipes, but that would have been a mess! They then said that while they couldn't guarantee that it would work, they could attempt a repair through the little hole in the shower wall using special tools. We would be responsible for a diagnostic fee of 80-something dollars if not successful, or a repair cost of 270ish dollars if it works. It was a success! And we are so happy. These guys always get the job done. Appointments are always available quickly and they arrive promptly at the promised time. They also make quick work of things. We've previously used them for installation of a new in-sink garbage disposal and to repair a leaky outdoor spigot where the garden hose connects. We'll definitely keep using them, but are hoping that we don't need them too often.

Brenda T.

I came home on Friday to a small water stain in the ceiling of my kitchen that quickly turned into a steady leak. I was recommended Done Right Today and submitted an inquiry on their website. I got a call right away and was scheduled for the very next day. The plumber, Colin, was great. He was professional, polite and communicated throughout the entire repair process. He had trouble finding the source of the leak, but he never gave up. And, he stayed until he was sure it was resolved! The price was reasonable and fair and they have coupons on their website you can use. I highly recommended Done Right Today without hesitation.