Donald The Plumber

Heather M.

I had used him several times because I thought he was a good guy. He started sending his helpers that always seemed confused and not knowledgeable. My last encounter the two helpers came to install equipment and then charged $50 more for the same job they had done before. When I questioned the amount Donald told me it was because there's a lot of traffic on Friday afternoon, so it would take them longer to get back to the office. Mind you, it was 3 in the afternoon not after business hours. I told him that should of been discussed prior. He agreed but charged me anyway. Then we had to have someone else come out and re do the work. Donald lost my trust and my business

Julie S.

Donald the Plumber just helped us rough in plumbing in our basement and install a bathtub. He was responsive, professional, and did an awesome job. I'm so glad we saw Donald's plumbing van - much better service than we could have received from one of the plumbing chains. We will use Donald for all of our future plumbing needs. I recommend Donald to anyone in Atlanta looking for a local independent guy to do the job right.

Myron H.

After calling about a clogged drain, a plumber arrived promptly the same day and was very friendly. He said he needed a different tool to fix the problem and I scheduled an appointment for him to come back a few days later. I tried calling multiple times the day of my appointment to confirm - I never received a response and no one showed up. I had to call a different plumber to have the drain repaired. Very disappointed with the lack of communication.

Eve R.

I had a kitchen plumbing issue Donald's crew fixed it initially but they didn't bother to glue together the last connection. Initially it worked for the water test but over time the two pipe slipped apart and I'm left with a soapy muddy moldy crawlspace and no response from Donald no apology no nothing. If you want rushed work that isn't done completely Donald might be your guy

Pierrrette F.

Donald the Plumber answered the phone right away, came out the same day, and fixed our toilet in about 5 minutes. Very happy with the service provided by this plumber and wouldn't hesitate to recommend him. He also has a very nice graphic of his likeness on the side of his truck which you've probably already seen driving around East Atlanta.

Jeff C.

Very attentive to issues I've had in the past and always have a truck close by to provide service. In and out...Love this crew! Very direct..no frills..no thrills!

Michael P.

The best in the biz! We're using Donald only from here on out! And he's a blast at North Highland :)

Suzie B.

Donald and his crew saved the day. The morning after an unidentified work crew had been making a mess in my front yard, drains started to back up in the house. Donald was the first call I made, and he sent a couple of guys over a few hours later to diagnose. Our timing was probably lucky, but with same-day service, we were off to a good start. Once the crew snaked the drain and identified what appeared to be an unmovable clog waaaaay down the line near the sidewalk, we were told that it'd be necessary to dig it up. Donald himself showed back up well after business hours the same day to nail down specifics for the digging that would start the next morning. As promised, the digger was there first thing the next morning, and what had appeared to require a relatively minor excavation turned into a massive effort, requiring machinery and ALL DAY. Despite the unexpected development, work continued without interruption until the issue was uncovered and found to be telecommunication conduit that had been bored directly through our sewer connection. Donald's team was incredibly helpful, explaining every step of the process and documenting the heck out of the offending underground work that caused the problem in the first place. This proved to be critical in identifying the responsible party. Long story slightly shorter; without warning, Donald the Plumber prioritized our job and, with the exception of going home to sleep, worked nonstop to get it fixed. Their communication was impeccable and the work itself top-notch. Having no idea how much the effort might cost, I was surprised by the reasonable invoice. Once we identified the folks responsible for the damage, I put them in touch with Donald's office, and the invoice was settled quickly. I can't say enough about the service, attention, and overall experience as a customer of Donald the Plumber. They will be at the top of my list for any future plumbing needs. It's hard to find service this good.

Brian W.

Donald is great. We've used him twice - and didn't one other time and severely regretted it. One issue was a far bigger job than anticipated but he stuck to his original quote (I got multiple quotes and he was the cheapest as well as easiest to schedule). The second was a sewer backup. Long story short he charged far less than his quote even though he did basically all the work he was planning to do. We literally were over a barrel, but he didn't take advantage of us. And he advised me to call the City of Atlanta as another problem was in their right of way (he could have fixed it but advised to have the City pay for it rather than me - even though he'd make more $$). Shockingly, the City came in an hour after I called and finished the bit that was needed. Plus, Donald's just a very nice guy, which you don't find very often.

Justin K.

Donald fit me into his schedule the day before the 4th of July because of a water question--was it plumbing or AC? He diagnosed the issue (AC), made a very generous deal on the service call because he couldn't help, and was all around pleasant and professional. I will definitely be using him at our new home!