Don Wood Plumbing

Bernie C.

We had a leaky shower head and we were told by Don Wood that the only way to fix it was to go in through the other side of the wall and replace the entire system because they said they couldn't find a replacement cartridge and then charged me $99. I then did some online research on how to repair it and found the cartridges (at Home Depot no less) and fixed it myself for $50. Very disappointed in Don Wood. If I figured it why couldn't they?

Robby S.

Absolutely the most disrespectful and unprofessional crew of plumbers I have ever worked with. Multiple issues throughout our build project left us concerned with the quality of work and knowledge of Don Wood's crew. We had to have them back over and over again during the build process for incorrect installation and various issues. Outside of MANY finishing issues, they punched a hole through our foundation block for the tankless water heater installation, and the debris and rocks from the block went right into the opening in the top of the water heater. NO ONE noticed, so when we turned on the water heater for the first time, there were rocks IN THE UNIT making it sound like a jet engine and probably causing permanent damage. They didn't replace the unit, but simply took out the rocks and said it was ok and wasn't damaged. We're hoping that's actually true, but given additional issues later and their increasing lack of professionalism, we now have concerns about that. At one point, I had to research how to install the shower steam system and explain it to them after they incorrectly installed it twice, and they treated me with complete disrespect and aggression throughout the entire process. After the primary bathroom in our new build flooded due to issues with the plumbing inside the wall, the plumbers showed up to make repairs and immediately got heated with us for asking them to remove shoes in certain areas of the home since we recently moved in and had the home cleaned, put out rugs, etc. One plumber told us that we could ""shove our home up our asses"" and began verbally berating us from our front porch. We asked them to immediately leave and will never allow Don Wood or anyone associated with them into our home again. AVOID THEM AT ALL COSTS.

Mark F.

Don Wood Plumbing has installed faucets and replaced water heaters. They have always done good work at a reasonable price

Sarah M.

In summation, I'm giving this company 1 star due to poor workmanship/quality and severe unprofessionalism.

Don Wood did every bit of plumbing in our new build 6,200sq ft home built in February 2019. They were paid well and above $20,000 for this work. Since move in, we have had nothing but issues with their workmanship and quality. We've had showers with no hot water, toilets that run constantly, toilets that won't flush, toilets that aren't stable, garbage disposal that doesn't work, leaky faucets, water pressure issues and the list goes on. This company has done nothing but nickel and dime us every time we have an issue. They were hired and paid a great deal of money to do our plumbing correctly to begin with. We trusted they would provide good workmanship, but in the event something did go wrong (as they often do with new builds), we felt they'd be there to back up their work.

Within the first year, they fixed what was asked. But since being ""fixed"", we've had the same issues reappear and now that it's beyond one year, they have nickel and dimed us to fix issues (both new ones and reoccurring ones) that should have never have happened to begin with if the work had been done properly the first time. They did very sloppy work.

For one example, the air switch for the garbage disposal in the countertop was cut too large by the fabricators. Instead of calling that out as an issue during the build and finding an easy solution at the time, they installed the air switch anyways knowing well that once it's pushed so many times, it would fall through to the bottom of the cabinet due to the hole size; this unknown to my husband and I. Once it did in fact fall through and was no longer operable (a few months after the 1 years mark), they charged us a service fee to come take a look. Then they say they have to get a part and need to come back, in which they charge us another service fee. In the end, we paid an absorbent amount for this 5 minute correction that should have never have happened to begin with and were without a garbage disposal for weeks. They were counting on making money off this service call when they did the initial work.

Beyond poor and untrustworthy workmanship, they are extremely unprofessional. So much so as the service manager Hoyt has hung up on me multiple times. Further, the employees they've sent to our home are extremely unprofessional and I felt uncomfortable having them in my house around my daughter with my husband not present. So much so I asked a neighbor to come over. I'm not certain they do background checks on who's working for them.

If I were the owner of this company I would be humiliated. If you have a project, large or small, please do not hire this company. There are so many better options. I regret ever having done business with them. I hope this review can help protect another loving family from a lot of headaches. Too many to name in a review!

Katelyn P.

Loved that the showed up in a mask and were super friendly. They were able to detect the problem within 5 minutes and were done with the job within an hour of arriving. Their pricing was hard to beat after shopping around with several other companies. I will be working with them again if needed.

TNgirl G.

Was getting new floors done. I needed a plumber to com to remove the toilet and come back to replace it when the flooring was done. I called Don Wood since they are ALL over WKRN in the morning wanting our business and I've heard about them around town. I called and the gal that answered said that they could do it. Asked if they've worked on my house before. Uh, no. It's a new home and *knock on wood* I haven't needed a plumber. She tells me 'sorry we aren't taking new clients.' What???? Is this a hair salon?? That's the only time I've heard that! I have never ever in all my years called a home service company and be told they aren't 'taking new clients'. That was outrageous! Then stop advertising for people to call you so you can do their work. When they start taking ""new clients"" don't think that I will ever ever be one and will be sure to never recommend them either.

Scott F.

Very poor service. I hired this company to connect water/sewer to a rental dwelling conversation. They sold me a pump I did not need and the failed the same inspection 3 times. Ultimately, I fired them and was much happier with the replacement. Would not use again.

Michael R.

Avoid Don Wood Plumbing! They disregarded my work instructions and installed a part that was not agreed to before hand. They took advantage of my elderly in-laws who do not speak English as a first language. They charged $225 for a part you can buy at Home Depot for $40, that is a 500% mark-up!! Save yourself from their unethical business practices and avoid Don Wood Plumbing.

Russ W.

After using Don Wood Plumbing for several years for home projects, I engaged them to help with a commercial project for a client. After having some struggles to get the estimate (which I felt was a fair price), I had to contact them twice to get the work scheduled. When I called back later in the week to verify completion of the work I was told they couldn't perform the work due to rain all week. I qualified that I understood that the weather was an issue but expressed dissatisfaction that I was not contacted and a longer delay was necessary because utility locate had to be re-done. I was transferred to Mr. Wood and expressed my concerns, who almost immediately told me he thought I should find another plumber if I thought they should work in the rain. He also told me that the work was never scheduled anyway. When I responded that his assistant had qualified the specific day and time AND that all I wanted was notification so I could alert my client, he repeated his stance and expressed that he ""was frustrated by me.""

L C.

Very poor experience with the owner, Don Wood, as well as his office staff. After diagnosing the problem parts were ordered but never installed even after multiple phone calls from me, the customer. Was billed for incomplete work and then when the problem was supposedly ""fixed"" we had a larger problem than we started with, a huge leak that sprayed water over drywall. Called Don Wood and was treated like I was the problem. It took three trips to fix a bad sauter job. It's a shame because we had been a loyal customer for over 11 years. Looks like we'll find a new plumber who values their customers.