Don Weston Plumbing

N B.

I feel so lucky to have found Mr. Don Weston. I needed to change out my kitchen faucet. He was the first to respond. He is amazingly communicative and flexible: answers texts, calls, and emails in a timely fashion; has excellent availability/lead time; sent me photos of his work; is personable and warm; is willing to actually talk about his findings and be instructive on how to use my new fixture and things to look out for in the first days after installation (vs some professionals who come and go and don't want to communicate beyond a sentence on the invoice). His rates are reasonable. I feel confident he will stand by his work and respond to me as needed. He is trustworthy, let himself in and locked up behind himself. Mine was a smaller job and he treated it with the same care and priority as a big one. Really grateful to have found such a consummate professional. Thank you Mr. Weston, and I hope I'll have the privilege to retain your services again when future plumbing related needs come up.

Anne F.

Our hot water heater suddenly failed and Don was highly personable, professional and responsive to our inquiry for repair. He communicated effectively via txt with me to schedule the assessment for required materials, access and installation. Don and team also recognized a broken furnace vent and repaired it in a high quality and efficient manner. He was responsive to my request for a particular brand and sourced the heater for us. I truly appreciated him going the extra mile to alert us to a somewhat hidden danger (it was up high on a shelf) and to propose a solid solution.

Reef E.

awful. when installing a drain on my second floor, poked it through the drywall in the ceiling below - didn't notice until later. called to have them fix it, no response - finally had to fix the drywall myself. must be nice to not fix your mistakes, or return a phone call.

peter t.

I had used Don Weston Plumbing for a number of years, and always had to put up with the benign neglect of usually taking 5-6 calls and as many weeks to hear back from him or have him show up, since that seems to be the way it goes in Truckee. Recently, Don led me on for more than 3 months for a job he said he would do, including having me pick up and pay for parts for an aspect of the job. I finally simply asked him to let me know if he was going to actually do the job, after 3+ months of excuses, weeks of not showing for walk throughs, and more broken promises. He didn't even have the courtesy or respect to respond, so I got another plumber to do the job. The plumbing supply house would not take back all the parts Don had me buy for the job he bailed on (some cut pipe), and Don refused to refund me for it. This lack of professionalism to follow through on completing a job, and not have the simply courtesy to give me a yay or nay on it, but also the ethical shortcomings for not paying for the unreturnable parts - tells you all you need to know about him. I gave him two stars because he has done work for me in the past, including an emergency pipe patch, which he seems to think gives him license to be unprofessional and unethical. Even in a heated conversation with him about him bailing on the job, he would take no responsibility for his behavior. Tradespeople and contractors are in demand in Truckee, which breeds arrogance in some thinking they can do whatever they want and treat people with disrespect. It doesn't take a lot to be honest and treat people with respect - Don needs some more practice. Lots of other better plumbers out there to use and avoid the headaches.

Kevin H.

Honest and reliable service. I would trust Don with ANY job in my house! He does what he says and does it fast and efficiently. Don't waste your time and money elsewhere! Call Don and get it done right!

Texas P.

When asked if they minded wearing a mask before entering the home, their response was ""we'd rather not."" Wore bandanas inside the home. Completed work, left, without letting us know the work was complete.

Taryn L.

Quality service and in a timely manner. Great work ethic. Highly recommended! Great communication! Very friendly!

Max F.

Don installed a gas range at our house. He was responsive, got us on the schedule quickly, and did an excellent job. Pricing was fair. Would use again.

Sergey A.

Our heating broke and Dom quickly showed up and fixed the problem. VERY efficient and great customer service!

David T.

I called when our water heater started leaking. He came out that afternoon to assess what was going on and scheduled use for a replacement. Made sure that the new water heater was available in town and got it put in when he said he would. Great to have contractors who respond quickly and do what they say they are going to do. Not always easy to find that!