Don Miller & Sons Plumbing Supplies

J. J.

great service, helped out big time. got me out of a bind
First off this place is OLD school. It's no big Box store so don't expect that. I went in looking for a part for my delta faucet that i had bought at homedepot that was my first mistake. So my wife and i went to a couple of places to look for parts. We went to the place where we got the faucet no help at all there. So from there we were sent to Don miller up the street. There they guys at the counter were no help either until the employee that was helping us, Carlos called Jose out help us. At first we thought we were just going to have to buy a new faucet after he explained the diferance between homedepot and wholesalers faucet products. My wife was extreamley frustrated by now we didnt have a couple hundred dollars to buy another product. Jose seeing our desperation said ""look i can see you guys are having a really hard time with this and i have a few minutes before i go to lunch so im gona go the extra mile for you guys, but lunch is going to be on you""
So he took our info wich we thought was weird why do you need my name and address. He went back to his desk and got on the phone about 15min later he came back and said ""okay rig your faucet for a week so that you can use it and in about a week you should see a new faucet in the mail at no charge, I got them to send you a new one and a wholesalers model not a retail product as a warranty"".
We were extatic why doesnt anybody do this kind of service anymore how hard was that to take the time for people, we are so greatfull for the service THANK YOU JOSE AND DON MILLER. So we tried to buy him lunch but he refused he said he was just kidding. 1 1/2 weeks later we got our new faucet better product than the homedepot junk we had gotten almost all the parts were metal not plastic. Thank you again saved us hundreads especially during these hard times. If you guys ever need plumbing help don miller is the place jose is the man to see and the other big loud guy was also really really helpfull with answering our old shower faucet questions i think his name was Edwin once again thank you guys again if we ever need anything you will be the first place we go and where we send our freinds

Matt A.

I've been at this store a few times and it's always my last resort. Not one time have I ever gone in there and felt like they value my business. When you walk in, there is never an employee who greets you and asks if they can help you. There is always that awkward pause where the employee just stares at you and doesn't say anything. I always have to wait a few seconds wondering if the emplee is busy and just wondering who walked in or are they ready to help me.
Today I walked in and got the same treatment with a slight change. One employee was clearly helping another customer. It appeared as if two other employees were helping another customer but nobody in that group of three were talking. They were all just staring at me. I stopped and waited but they just kept staring. After a few un cormfortble second I approached one of the employees in that group and said. ""Hello"" and the same time I held up my phone and showed him a picture of the item I was looking. I told him, ""I'm looking for two of these"" and all of a sudden all three of them started laughing. I felt like they had some bet on if I was a plumber or not. Obviously I wasn't since I had to show a picture of the item and didn't know the name of the part.
The employee told me they were sold out but check back next week. Im thinking to myself.' Why? So I can be laughed again? I dont think so!""
Amazon here I come.

Mr. S.

Your review helps others learn about great local businesses.
These guys really helped me out. I had trouble finding a corroded and obscure shower handle cartridge with no idea who the maker was. Checked all the big box, Ace, etc. No one recognized the pattern. I was thinking it was no longer available - which meant the fix would involve chipping out the tile around the opening in order to replace the entire unit. Took my old cartridge to DM and Carlos tried to recognize the maker, then he called Jose over. After a few minutes Jose came back with a huge catalogue, scrolled through, and somehow found the part on page 500 or so. Pretty amazing. Part came earlier than promised and it worked perfectly. Definitely try this place first.

Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.

Michael R.

All the parts you need for those who can fine it at home depot. I have an old home so there's parts that you won't fine it at home depot. It's kind of pricey but I don't have a choice. This is my go to spot to get my job done around the house.

Benjamin H.

Way over priced. The service is friendly enough but I won't be back. $40 for a 4"" ABS San Tee. I would rather support local businesses but this is one I just can't afford.

Elliot G.

They didn't stock the obscure part I needed, but we're happy to look in the back twice. Nice guys... and helpful. They're plumbers so don't expect TLC.
I rated 4 instead of 5 because the guy though the gas line he had was 3/4"", I had to point out it was 1/2 line with 3/4 fittings.

He recommended a different place to try and even gave me a pad and pen to write on. Pleased.

Scott C.

Other posters are right this place is pretty bad. Horrible customer service, I walked in and they just kind of stared at me. Asked them for a simple part and the guy helping me did all he could do to avoid helping me. At one point he just handed me a 200 page catalog without saying anything. Anyway, I walked out found the part I needed online, it will be here in a few days.

D F.

Awesome plumbing supply store..came for thermocouple and they had it!! Jose was great and knows his stuff!

Marc W.

I have been using Don Miller and Sons Plumbing Supply for several years. They are always friendly and knowledgeable and will special order the parts that they don't have in stock. Thanks for being there!

~Marc

Miles D.

These guys are the best! Not only did they help me to determine the exact part I needed for my faucet they had in stock and at a great price as well. Very helpful and knowledgable . Very impressed with the customer service. I would definitely go back hto this place