Dolan Plumbing, Heating, Cooling, Electric & Remodeling

Junko K.

I used Dolan based on good reviews but they are the worst.
They came to us to repair water leak. In order to identify the leak, they had to washing machine running and manually set to spinning mode so that water drains. Two guy were trying to figure out to set to spinning mode by pushing reset button and start button and all other buttons in control panel for over 20 minutes and they were cursing to washing machine since it did not work for them. They finally gave us and moved the washing machine and manually put water from horse to drain.
Few hours after they left, we realized that the washing machine does not work anymore. When pushing any buttons on control panel, we got error sign.
so I called Dolan to let them know that our washing machine does not work after they pushed so hard to get spinning mode going.
They told me that our washing machine was old and was about to break and they have nothing to do with breaking our washing machine
Really?
Dolan is one of companies that take advantage of situation and only care about making money.
DO NOT USE THEM!!!

Chuck C.

Called Dolan and waited two days for the service call. Two men were courteous and on time as the appointment was set for 9 am. But when I asked about the price for the garbage disposal installation and unit. They quoted almost $500 before tax! The unit they were supplying was under powered and the installation should have cost less than $100. My estimate was just a little more than half of that. Terrible pricing

Linda B.

My family has called Dolan Inc over the past few years to fix electrical issues in our home. They have always been professional, informative, and reasonably priced. This week, we had Kevin and Brandon come out to fix an electrical issue, and they were great! Very professional, kind, and they got the work done quickly. Our family cannot thank them enough for their work. They are greatly appreciated!

Anthony M.

Extremely disappointed with Dolan. My only experience with Dolan ended up being a horrible misdiagnosis of why water was coming through my ceiling. I was told I needed my entire shower, rows of tile and tub basin to be pulled out to fix a ""support issue"" for the basin when what ended up being the real problem was simply a cracked drain pipe. If they opened up the ceiling they would've seen that. So we go from thousands of dollars to hundreds of dollars. And on top of that, it's been 6 days since they were here and they haven't even bothered sending their ridiculous quote to me nor they have they contacted me. Stay away folks.

Lindsey R.

Can not say enough wonderful things about the workers at Jack Dolan. Roger and his helper Robert are very professional and do a fabulous job. I used them for my bathroom and then hired them again for my kitchen. The work was done in a timely manner and they took great care of my home.

Martha K.

I have used Jack Dolan Plumbing for 45 years and was always satisfied. Until now!
I have never been more upset, disappointed, and angry at their lack of competency and owner, Mike Dolan's lack of giving a damn. When we went in to shop to speak with Mike Dolan he wasn't in. Someone did tell Mike he should call us
He never did. Very unprofessional.
When they do the work properly, they do a beautiful job. Shouldn't have to stay on top of them like this.
First they replace pipe in ceiling, but when someone came back to put up Sheetrock he couldn't because plumber put the pipe below ceiling level
Another plumber came to put back toilet, shower, faucets, etc. after new floor tile and tub was installed, they put back toilet and left.
Had to call and ask them to send plumber back to finish
Ordered new medicine cabinet
Was told it would be in on Thursday, then Friday and then Monday
Didn't come in until Tuesday., installed on Wednesday.

Debbie F.

This business price gouges and has the audacity to charge over $730 for a job that took and hour and a half of labor with a replacement part that cost them around $100. They don't break down the invoice to differentiate the parts cost from the labor. All they did was replace one zone valve, bleed the water from the system and put in a new thermostat that I had purchased which took less than 5 minutes. To add insult to injury the tech wrote on the walls of my laundry room with a permanent marker in large letters to mark pipes without asking first. Dolan did send over someone to paint over the damage since I was irate that their employee could be that inconsiderate. I had used this company a number of times before but since Jack Dolan Sr. died the sons have no conscience when it comes to overcharging their customers. And they charge $79 for the service call for a 10 minute drive from their facility in Somerset which is not applied to the service. STAY AWAY from Jack Dolan and Sons HVAC! I will never call them again.

Venice F.

I called to make an appointment. My new tankless water heater was leaking. They are very well structured with their availability in 2 hour slots until 4pm. After that, it's emergencies only.
It's $39 for them to show up and look at the issue. I said ok, that's reasonable. They said they don't charge you if you hire them.
Then Joey showed up and said he has to diagnose the problem and it will cost $198/hr. I was scared by the open-endedness of that but I needed the water heater to stop leaking. I reluctantly agreed. I told Joey I knew about the gas pressure issue & what I needed to fix it. I did not want him diagnosing that. I only needed the water leak addressed. PSE&G had already come out & looked at the pressure issue & I knew all about it. I asked him if the water was coming from the condensate valve (as water is supposed to leak from there). He said no, he had to open the unit.
An hour later, Joey called and said he took the measurements to replace the gas line & solve the gas pressure issue. Well, that's not why I called them & authorized the work. He was only supposed to fix the leak which only took 5 minutes. He did not need to open the unit. He did not need to analyze an issue I told him I already knew about. And the leak WAS from the condensate valve. He just connected the existing drain properly... 5 minutes!
Additionally, Joey was quite rude, I had to ask to speak at one point because he wouldn't stop talking and listen to my question.
So, they tell u it's $39 then get there and tell you it's $198!
Also, after adding up all the BTU's of my appliances, I called PSE&G. Turns out I don't need their very expensive quote to change my gas pipes.

Ad A.

29 years and counting!
I have been a customer with Dolan for the past 29 years. They are my ""go to"" company for all my home needs. In my first home, they did my kitchen, bathroom, water tank, air/heat systems. I recently moved and they just completed the gutting and remodeling of 2 bathrooms and my kitchen. They have once again installed a water tank, updated the air/heat system, installed a roof fan, etc. The entire staff are very professional, personable, on time, and can be counted on to do exceptional work. Do not hesitate to contact them for your home repairs....and you will become a regular customer too!

Chris W.

So midday today I found out that my water tank was leaking. Since the tank was installed by them back in 99 by the previous house owner, I figured I'll give them a call and see about pricing and service cost. From the get go, the service rep, Claudia, was very helpful and was able to answer my question and gave me approximate pricing of what it might take to replace the water tank. Although, It seem a bit expensive from the quote I got compare to the average replacement price around, but I guess it's understandable since its a emergency weekend job and additional upgrade I may need to do to bring up to the current code. Besides they are literally few blocks down from me. So I know they can get to me fast. So They got a tech and came out and assess the situation very fast as expected. Overall, Great service all around. From the initial call with the Claudia, the service rep, to the guys John/Sean that came out and replace my water tank. Very professional all around and knows their stuff. John explained all the options that I can have and they will take care the permit and removal of the tank and garbage. After speaking with John, I decided to go with them for the replacement even though the price was a bit higher than i want to pay for. As I watch John perform his work, I can tell he is experienced in his field and was able to answer all my questions and provide a thorough walkthrough on the new tank. So far so good and I have hot water and no leaks so far! Would recommend and will use them again, although I hope not anytime soon!

Pro: Knowledgable Professional Stuff (at least the one I worked with), Good Service attitude, Good Service and available on the weekend. licensed

Con: Pricing is higher than the average quote around town in comparable services.