Doctor Cool & Professor Heat

Alexis M.

Very pleased with the company and service. My air conditioner went out. So I called, and the lady who answered was very friendly and helpful with all of my questions. They were able to send someone over quickly, and he was very professional and polite. I always feel a little uneasy when I have to hire companies to come over to my house, but not with this company, I felt very comfortable the entire time. Quote was fair, and they were able to fix the problem that same day. Overall, they're a trustworthy company that I will defiantly use in the future, and refer to friends and family.

Monica W.

I can not say enough great things about this company and the family who runs it. Very stand up, hardworking and honest people. They hands down do the best work in town! Have used this company for 20 years and will not use anyone else. Wish I could give more than 5 stars!! Thanks Doctor Cool!

Mae L.

I have been using Doctor Cool and Professor Heat for four years after recommendation of my neighbor. I renew my preventive maintenance services every year because I trust this company for their reliable professional services. Their technicians are timely, highly knowledgeable and efficient. Keep doing the great job!

Ian K.

Very good service from these guys. I had my 45 year old duct work replaced by them.
Showed up on time, prepped the area with drop cloths and went to work. Did a great job, changing out the ducts, and getting the ones way in the back of the attic that required crawling though tight spots to get to.
Cleaned up and left the place looking good.
Job was done on time, and as per quote.
Very friendly and knowledgeable staff.
Great service all around, and I'll continue to use Dr. Cool.

E M.

I was very disappointed with this company. Initially I was handled properly and I really enjoyed the social aspect of this company, but honestly they really didn't do me any good. I waited weeks to hear response, which does me good. Took forever to get a decent response, after reaching out and not getting a decent quote I gave up. I didn't feel like getting ripped off. Not a good business

Paul M.

These folks are crazy expensive and I mean crazy, All repair shop businesses mark up the cost of goods and supplies, that is part of their profit margin and normal. These guys mark up parts by about %400. I am certain their techs work on commission for what they sell. My only recommendation is stay away from this company. Their techs are knowledgeable and they will have your AC properly serviced, but the cost will be way way way out of line, and they will perform service and replace things that do not need to be replaced. I bought a multi year service agreement but after their first visit I will never let them back into my residence again even those there are more check-ups included

Robert S.

Paid $500 to replace a $10 part.

Don't get ripped off. Stay away.

Although the tech was fairly nice. You can tell they are more of a sales man than they are technicians.

Jay D.

AC stopped blowing cool air Sunday evening. Called Doctor Cool, left my name, address, and contact info with them, and waited for a technician to call me back. I got a call back a lot quicker than I expected, but they wanted to charge me twice just to come out because it was the weekend. They usually charge $89. I guess people don't have AC issues on the weekend. Needless to say I will not be using Doctor Cool. They made me feel like the inconvenience of having my AC go out on a Sunday was more of an inconvenience to them! Heaven forbid I bother them on the weekend needing AC repair.

Jeff L.

I had Eddie come out to do a routine service check, and it was an absolute pleasure. Eddie walked me through the service visit, what he was working on, and how the unit was running. He was quick an efficient, but knowledgeable and very friendly. I highly recommend this team.

Scott S.

I feel the technicians are very nice and knowledgable. Their response time is very good.
They are not the cheapest firm around.
My biggest problem is they have a tendency to forget about me. The latest occurred when a tech was here last, I explained to him that I was interested in re-insulating my attic.
He advised that he had other clients waiting for him but he will call me to set up a time he would come out and take attic measurements to get me a more accurate quote.
I advised him that his office has forgotten about me in the past. He looked me right in the eye and said "I'm not like the other people who forgot about you. I guarantee you when I say I will call you, I will"
Well it's now a couple weeks later and never heard a word back from him...:
What a shame. I ended up doing it myself.
This company lost a job because of this but maybe it's because they have so much business in the summer they don't care.
Think it's time to use a different company from now on, even though Im a club member...

Company came out to do a free inspection of everything for free since I'm a club member.
Tech Nick S. Was excellent. Very thorough and checked everything. What's good about this company is the employees are paid by the hour, not commissions. Which is great, they are not trying to sell you something since they do not get a commission.
I will continue to use them.