Docs Plumbing

A. S.

We are currently renting, and Doc's Plumbing was assigned to us through our landlord/home warranty. They were out to fix a garbage disposal and an issue with the shower. The garbage disposal was fixed on the initial visit, and parts were ordered for the shower. The tech let me know that ordering parts through insurance might take a while. He kept me in the loop by showing me what work was being done, and answered any questions I had. He arrived within the given time frames on both visits. I am happy with the work completed (everything is working as it should).

Rehana S.

If I could rate them 0 stars I would. After the workers left my home I googled the company and no wonder they only have 2 stars. Terrible customer service! I cannot emphasize this enough, they do not care for their customers. The guy they sent to fix my washing machine was rude, unprofessional and completely overbearing. They literally did not touch one thing, spoke to my mom as if she was illiterate and walked out. This company was sent through insurance and it was a horrible decision. I called the manager and he was equally as rude, I'm not sure how this company still has customer. I don't know if the managers have become desensitized to feedback or proper etiquette and customer service, but man there is no winning here. I didn't even request to file a complaint...I was calling JUST to inform them of their awful customer service (because any good business would want feedback and to have happy customers) but the joke is on me because they truly do not care.

Bas S.

The worst people the insurance company assigned for me. These guys were rude, unprofessional and act like they were the bosses. Have to call insurance to send me another plumber because they messed up my sink.

Jessica Z.

I wish I read the yelp review before have Docs Plumbing come to do the fixing. They were assigned by Old Republic Home Warranty. He did not fix the faucet issue, but Old Republic Home Warranty charge us the trip fee for it.

Move A.

I would give them zero stars if I could. They were assigned to me by First American. Not only did they not fix the leak, but they have now replaced a shower valve stem part which has rendered the shower completely unusable. They take several days to report back to FAHW and never respond to voicemail. They are rude and unprofessional. When asked why their ""fix"" has affected the water pressure in the shower, they were rude and responded with a ""I don't know what to say"". Then get out of the business!
They also fraudulently indicated that the shower door not closing as the cause of the leak, which is complete garbage. Never hire these people - they are crooks. If you go through your home warranty company, ask that they send someone else.

F N.

This is the worst contractor you could ever think. I didn't choose them and they were assigned to me by the insurance company. Rude, unprofessional, and lazy.

Lisa J.

I used to live in Napa, recently moved to Newark. I had a plumbing issue. Doc's plumbing is terrible. Their manager/owner has not customer service skills. They are unreliable and a waste of time and money.

Beatriz F.

Michael exceeded our expectations! He was helpful and very professional. Our garbage disposal was leaking and he took care of it right away. Garbage disposal replaced in no time. Great customer service! Thanks again Michael! Excellent young man!

Chris G.

One of those instances where I wish I could give a zero start review.

They looked at our broken water heater over a week ago. Home warranty authorized a new heater and repair which took 4 days (last time I checked you could grab a 50gal heater at Home Depot in 5 minutes). They wouldn't confirm a booking before the heater came in and of course when it did, Stanley was too busy to get here until Monday leaving us without hot water for a simple heater replacement for a totally of 12 DAYS.

Stanley was rude, unprofessional, lazy and unsympathetic. Couldn't recommend less. If you're so done with your career you have genuine hate for customers for being... customers, you should retire.

I found a great plumbing service in San Jose that was onsite and swapped out our heater for the cash value the home warranty guys authorized in 3 hours time.

Shuai L.

I absolutely love docs plumbing. Micheal came to my house to replace a water heater not only he help with my water heater he also gave me tips to keep my plumping clean. I would recommend docs plumping to all my family and friends. Ask for Michael.