Doc Joe's Rooter & Plumbing Service

Lauren E.

DOES NOT SHOW UP FOR APPOINTMENTS. POOR COMMUNICATION.

I first used Doc Joe's about a year ago to reset both of my toilets. The young man that provided the service got the job done (to my knowledge) and was an overall good experience. Had I written a review then, I probably would have given them 3-4 stars. So, when my toilet started to run over two months ago I called them again. Sean Berg, the President, came to our house was very nice and let us know that our toilets were leaking around the edge where they had been sealed. I told him that his company had reset them less than a year ago. He said since the toilets were under warranty they would reset them again for free and bring out his leak detection equipment to make sure everything was ok. THIS NEVER HAPPENED.

Sean was supposed to come back later that week, but never showed. I made 3 subsequent appointments with him since then and not once did he let me know he would not be there. I even did my due diligence confirming my appointments ahead of time and each time there was no communication. I even expressed my concerns over the lack of customer service and plain courtesy, but it didn't seem to matter. It was always me following up. I gave him multiple opportunities to redeem himself and he did not. If that is how the President conducts business than you can't expect much out of the company. I should have trusted more of the Yelp reviews. It's hard to find a good plumber and this just proves it.

Theresa C.

No stars might have to call someone to finish job
Terrible terrible never shows up had to call a lawyer for advice I also had an.open sewer line he will tell you he is coming but will never come please beware also dont waste your time I should give him a no stars also called the bbb on him totally illegal to leave an.open sewer line in your house please all call another plumber

Caren L.

I'm always a little nervous hiring someone new to come into my home. Let me tell you Sean was first rate right from the start. The way he took care of our clogged drain and broken pipe was amazing, he is an expert at what he does. He genuinely cares about doing the job right and with the best customer service ever. I would hire him again for sure. I can finally say I have a Plummer and it feels pretty good.!!!!
#topnotch#bestplummerever#5stars#happycustomer.

Michael K.

Please, Please, Please, do yourself a favor and go back and look at all their reviews. I wish I had. There is a pattern. Dont take my word for it. Just look at what others are saying. My experience. Multiple appts missed. Took at least 3 days off work and they missed appt after appt. Some by 8 or more hours. Frustrating to say the least. Unprofessional is mentioned in many of the other reviews. I agree. No calls to tell you they are delayed. Also, get it in writing. Upfront. Most licensed contractors do this naturally, they did not. I messed up by only reading the most recent reviews. Wont make that mistake again. Also, always a good policy to check with the california state license board when hiring a contractor.

Anne D.

Overpriced and unreliable - Sean came to fix my toilet on 13 December. After the initial consult, they did not actually come to fix it until late into the evening. Now three weeks later the toilet has been running and running and running. I tried to call them three times and have received an answering service or a busy signal. Very disappointing.

Shawna W.

DO NOT USE THIS COMPANY!!! If I could give 0 stars I would. Unprofessional, unreliable, rude, absolutely no communication! All of the negative reviews are truthful. I cannot even tell you how many times I was told Sean would be at my place and he was not! Everything that comes out of his mouth is BS. Please be warned, there are several other more reliable plumbers in our area.

Ed L.

LEFT MY GAS LINE IN A DANGEROUS STATE AND I""M STILL TRYING TO GET MY REFUND EVEN AFTER THE OWNER ADMITS FAULT.

I had a gas line repaired by Doc Joe's plumbing at a house I was remodeling in Dana Point. Much to my surprise, when the gas was turned back on at the house the gas company ""red tagged"" my house and said their was a giant leak in the attic.

I called in another company (Kastle Plumbing) who came in and assessed the problem. I was pretty shocked to learn that the technician that hooked the gas line up used the wrong type of gas line up and actually left the house in an extremely dangerous state! The technician at Kastle plumbed urged me to talk to the owner of Doc Joe's and let him know the dangerous work that was done. Apparently this not only exposed us to a fire danger but also the possibility of a gas leak during the night which could have been tragic!

I called and spoke with Sean Berg who is the President and I believe owner of Doc Joe's Plumbing. He was very appreciative of the call and said he disciplined the tech and would refund my money. In at least 4 subsequent emails he told me ""the refund check is in the mail"" but I've yet to see a refund, MORE THAN SIX MONTHS LATER!

Do yourself a big favor, find another plumber.

George G.

This review is based on the fact that I called made an appointment, was told the plumber would arrive between 1600-1800. I had expressed my concern about their timeliness and told them that the other plumber I had called the previous day failed to show up let alone call to advise of his unavailability. They assured my they would advise if there were complications. Needless to say I waited till 1755 called them to see the status of the plumber they said would arrive, they told me they'd call back and nothing still have yet to receive a call. I also work as a technician, different field but nonetheless provide a service. In my job this would be completely unacceptable. I fail to see how with customer service like this they are still in business. My time is also of value and if you tell me you are going to come between a certain time slot I would expect you to show up, or at the least call and advise otherwise.

Hazel G.

HORRIBLE CUSTOMER SERVICE!

It's been 2 1/2 weeks since we have had hot water. They have only come out once after making multiple appointments with us. They need to come out again to fix something. They tell us everyday ""we're gonna come out today."" BUT THEY DONT. I miss hot water so freaking much. Maybe they will come out today....*sigh*. Do not go to these people because they are UNRELIABLE.

Ken S.

They came right on time as promised, that is Always a good sign from any service. For an estimate. Even tho we explained to them what the problem was, They knew what steps had to be taken to fix the mess. The serviceman was cordial as well as professional.
Doc Joe and his staff are the ones to be called upon.
Ken S.