Doc Joe's Rooter & Plumbing Service

Maddy T.

Doc Joe was my second call after I first called my husband. I called to see if they could come out the next day since I called at 7 pm. Sean told me he would assess the problem tonight & give us an idea of what the cost would be free of charge. True to what he said, he was here within the hour. So thankful to have someone kind & honest to call on.

Pawnee Rick T.

Planning to wrap up my day at work when I receive the dreaded phone call from my wife that we have a pool of water in the garage. Yup, the water heater has gone to that ""Big Appliance Paradise in the Sky.""
It""s after 7:00 pm with the first game of the NFL season in full swing, and my wife wonders aloud, ""Should we try to call somebody tonight?""
""Honey,"" I remind her, ""it's late, and probably any service we call would rather put us off to string us along for a weekend rate. Just try tomorrow.""
My wife ignores me (never a surprise) and calls Doc Joe's. What was I thinking ? Of course, DOC JOE'S!
To keep this story short (too late?), within 45 minutes a Doc Joe's work van is in front of our house, and Owner Sean is checking out the situation FREE OF CHARGE! Before you know it, we're apprised of the situation and our options - time for a new water heater (not a surprise since I got 25 years on our dear departed) and Sean concerned that we will not have hot water for our morning showers! We""ll rough tonight, but Sean has us scheduled for tomorrow morning!
Doc Joe's to the rescue once again (please see my post of a few years back) - THANKS AGAIN DOC JOE'S. We can always count on you - even if it costs me a ""one up"" on my wife, who smugly smiles but knows the, ""Told you so!"" Is unnecessary!

Gina A.

Doc.Joes owner Sean cheated my husband Albert Amador, plumber, out of money owed to him for a job he completed for Doc Joes.
My husband was diagnosed with cancer in 2013. During the time my husband was going through chemotherapy and radiation therapy he tried to collect the money owed to him by Sean and his associate. When I spoke with Sean he said he cared for my husband very much and wanted to come to.the hospital and see him. He never came and cut off all communication.
My husband Albert Amador lost his battle with cancer in March 25, 2015.
Sean still owes him the money and I, his wife, plan to use all channels available to me to collect the money owed.

Just wanted to give all of Doc Joes customers a heads up on what an awful person Sean is.

Rachael T.

They were friendly and informative on the phone. I was given a flat rate and an estimated two hour wait time. I was given a call to let me know he would be here in forty-five minutes. He was polite and professional. The price was reasonable. This was after I spent the weekend calling others and leaving messages. I kept the business card and I would call them back.

Kaycie T.

I had a problem with water leaking from underneath my toilet out into the hall. I attempted to reach several other plumbers, but they all seemed to be closed. (It is a Sunday after all.) Luckily for me I got a hold of Sean from Doc Joe's. I could just tell from talking to him on the phone that he genuinely cares about his customers. His service was prompt, professional, and not to mention his prices are excellent! I definitely wouldn't hesitate to call him again. Thank you Sean.

Lauren E.

DOES NOT SHOW UP FOR APPOINTMENTS. POOR COMMUNICATION.

I first used Doc Joe's about a year ago to reset both of my toilets. The young man that provided the service got the job done (to my knowledge) and was an overall good experience. Had I written a review then, I probably would have given them 3-4 stars. So, when my toilet started to run over two months ago I called them again. Sean Berg, the President, came to our house was very nice and let us know that our toilets were leaking around the edge where they had been sealed. I told him that his company had reset them less than a year ago. He said since the toilets were under warranty they would reset them again for free and bring out his leak detection equipment to make sure everything was ok. THIS NEVER HAPPENED.

Sean was supposed to come back later that week, but never showed. I made 3 subsequent appointments with him since then and not once did he let me know he would not be there. I even did my due diligence confirming my appointments ahead of time and each time there was no communication. I even expressed my concerns over the lack of customer service and plain courtesy, but it didn't seem to matter. It was always me following up. I gave him multiple opportunities to redeem himself and he did not. If that is how the President conducts business than you can't expect much out of the company. I should have trusted more of the Yelp reviews. It's hard to find a good plumber and this just proves it.

Theresa C.

No stars might have to call someone to finish job
Terrible terrible never shows up had to call a lawyer for advice I also had an.open sewer line he will tell you he is coming but will never come please beware also dont waste your time I should give him a no stars also called the bbb on him totally illegal to leave an.open sewer line in your house please all call another plumber

Caren L.

I'm always a little nervous hiring someone new to come into my home. Let me tell you Sean was first rate right from the start. The way he took care of our clogged drain and broken pipe was amazing, he is an expert at what he does. He genuinely cares about doing the job right and with the best customer service ever. I would hire him again for sure. I can finally say I have a Plummer and it feels pretty good.!!!!
#topnotch#bestplummerever#5stars#happycustomer.

Michael K.

Please, Please, Please, do yourself a favor and go back and look at all their reviews. I wish I had. There is a pattern. Dont take my word for it. Just look at what others are saying. My experience. Multiple appts missed. Took at least 3 days off work and they missed appt after appt. Some by 8 or more hours. Frustrating to say the least. Unprofessional is mentioned in many of the other reviews. I agree. No calls to tell you they are delayed. Also, get it in writing. Upfront. Most licensed contractors do this naturally, they did not. I messed up by only reading the most recent reviews. Wont make that mistake again. Also, always a good policy to check with the california state license board when hiring a contractor.

Anne D.

Overpriced and unreliable - Sean came to fix my toilet on 13 December. After the initial consult, they did not actually come to fix it until late into the evening. Now three weeks later the toilet has been running and running and running. I tried to call them three times and have received an answering service or a busy signal. Very disappointing.