Do It Right Plumbing

Kim D.

Read the other reviews and you can tell what happened to me. Horrible very unprofessional company who never actually comes to do any actual work-scam artists.They literally will lie to your face. So bad I took $700 loss from warranty company to get out of using this company.
After a month dealing with one bad plumbing company from our warranty who diagnosed our plumbing issue wrong we were sent Do It Right Plumbing. The technician shows up and runs water and calls their boss. The boss shows up along with another technician and reassures they know where the leak is and what to do and that they've done this for many years and countless times. They say it is ridiculous what the first plumber did in diagnosing it wrong. When we try to ask questions about the warranty they say don't worry our secretary Ruby will handle everything. A few days go by and no contact with Do It Right. We contact Old Republic who says they are waiting on a report from the plumber. Contact Do It Right several times and are assured they are working on report and just waiting for Old Republic to approve it. Mind you everytime I call plumbing I have to wait to get a call back from Ruby and deal with someone else who has no idea what's going on at their office. Eventually Ruby calls back and says they want to scope the line again, which I tell them not to do because we have already had it done and I email them a copy of the report twice since they say they never receive it. Ruby continues to argue with me that they still need to scope even though it will cost us $300 out of our pocket and we've already had it done. Finally Ruby agrees we don't need it scoped and says they will get ""a crew"" together to come out as soon as possible. Few days go by, nothing. Finally contact Do It Right and they say they will send a crew out on Saturday. Saturday rolls around and no one shows up when they said they would between 7-9. At 10:30 am I leave and as soon as I get to the gym Do It Right calls asking where I am. I inform them they didn't show up when they were supposed to so I had other things to do. No apology just they tell me well he is waiting. I rush back home from gym and confront plumber saying I left because you were not here on time. I quickly realize plumber doesn't even speak English and ""the crew"" is just him. This plumber has no idea what's going on and I have to help him by putting hose into drain to show leak since he clearly wasn't told anything by company. He explains to me he only gets paid a $100 despite how expensive his tools are and is contracted out by plumbing company. He starts to jackhammer floor after telling me plumbing company originally told him to rip up our garage instead of our kitchen where the leak is. Thank god I came home to meet this guy and didn't have to work because clearly this plumbing company is a joke and also ripping off this jackhammering guy. This jackhammer guy leaves and the plumbing company boss comes out after I call Do It Right again and the boss says the first guy didn't jackhammer enough of the floor and then says we will be in touch about rescheduling. I asked if the first guy was coming back out today to jackhammer more and he says I don't know. So again me and my husband are left in limbo. I call the company again Monday and they tell me once again a crew is being assembled and I ask them for what and they tell me they don't know but they will be in touch. I call them Thursday again and they tell me they will have a crew out Saturday at 12pm because the boss has a baseball game he has to go to first. Then Saturday rolls around at 11:50am they contact my husband saying they were broken into but will come out Sunday. I tell my husband we are done ever using this company and contact our warranty Old Republic. Old Republic then informs us they will only give us around $300 now from the $1000 slab coverage we are supposed to have because the plumbing company said it would only cost $700 to do the job and had charged Old Republic over $300 to jackhammer the floor (mind you that wasn't even done properly and the guy told me Do It Right was only paying him$100). Best advice:stay away from Do It Right.

Jhante L.

The only reason I didn't give one star is because the plumber was nice and friendly, initially when I put the claim in they called to schedule the appointment within the hour, and they were not unprofessional on the phone until the last day. The job was to replace my water heater. They gave me a 2 hour window then they showed up 15min late. Once the claim was approved on a Monday, it took me calling them every day for the next 3 days, and them saying ""we will try to get out there today or tomorrow"" For them to finally make an appointment Thur night to come out Friday at 11am. They showed up at 12:30pm. Then the water heater did not work and wouldn't light after install. I had to call them to come back out, which they said they would come out ""today or tomorrow morning."" Tomorrow at 11:30am I call and Linda finally gave me a time of 3-5. At 3:12pm I get a phone call they will be here in 20 min, an hour later no one is here. I called the office and they said the plumber has been outside my house for an hour calling me over and over, I said I have been here so that is a lie. The lady (either Linda or Ruby since they would not tell me their name) hangs up on me. I call back and she says he will be here in 30 min. When I confront her about lying that he was outside my house, she hangs up on me again and won't answer my number. I call from a different number and Sharon answered, I asked the name of the person I was talking to and I hear that lady in the background tell her that I need to call my home warranty it was escalated to management and told her to hang up on me. When plumber gets here he tells me he was not outside my house or calling me, that he was on his way a while ago but the office told him that I was not home so he didn't come.

Austin B.

Horrible company, horrible customer service. As all of the other reviewers have said, if you are forced to use this company through a home warranty, demand that they re-assign your claim to a company that will treat you with a modicum of respect.

Joanne S.

From the first phone call to the final handshake- EXCELLENT SERVICE. Technician was knowledgeable and went above and beyond. Appointment was easy to book and loved the office ladies!

John L.

Had a leak in two of my rest rooms. Made an appointment paid in advance. Wasted my day from work waiting for them to show. No one came but when I called spoke to there receptionist Ruby. She was Very rude making accusations! She began to arguing and making excuses for there worker not showing up. She even hung up on me several times after I tried to reschedule. For me I'm easy going ask Cath who I previously spoke to. There was no reason to argue. I know we all have hard days. All we had to do is reschedule. I would have understood but when you argue and accuse a client. I dont think so! Thanks for the customer service!! I'll never do business with them!

Melisa C.

Terrible communication. This company is completely failing with communication and continue to not show up to appointments and have been 'scheduling repairs' for 3 days. They are incompetent and wasted a week of my and my tenant's time. I would not recommend them. The two telephone reps Ruby and Linda were unprofessional yelling back and forth to each other while I was on the phone. They also demanded and begged for a service call before they arrive-- that was just the first red flag. Don't waste your time!

R C.

Had an emergency sewer line back-up and our home warranty company recommended Do It Right Plumbing. We called and got a speedy response. The technician was courteous and professional. Found the problem and cleared the line that had backed up from a feeder line in the alley. Problem solved. Thanks you!

Marc M.

Ken was great. I could not figure out how to get the new bathroom faucets on. I called Do It Right and they scheduled me the same day. Even though it was late he stayed and when the supply lines leaked he had new ones on the truck. Doesn't get any better. Thank you.

Stacey P.

Ken, the owner, cut my pipes without telling me, turned off all my hot water without telling me and gave me a quote for work that needed to be done, then never returned my call after I left him several voicemails to actually have the work done. Never use this company, I wish I had read half these reviews before agreeing to have them come into my house.

My home warranty company referred me to this company for a possible leak at my home. They came out, saw my meter running and confirmed I had a leak. The next day Ken, the owner mind you, came to my home with the leak location company and narrowed down the actual leak. Ken then went on to cut my pipes without telling me to stop the leak, when he could have easily just turned off my water heater. Later that day when I went to give my kids a bath, water began to spurt into my hallway. Ken did not tell me he was cutting my pipes nor did he tell me we were without hot water to the entire house because he cut that pipe. He quoted me for a re-route for $3500. After he gave me this estimate on Saturday, I began calling him on Monday to have him send his official quote to the insurance company. I gave him more days than I should have to call me back. I called another company, Blue Sky Plumbing, he came the same day to assess what needed to be done and then completed the same work for half the price 2 days after I initially contacted him. Do It Right Plumbing completely SUCKS!!!!

Jason L.

DO NOT, FOR ANY REASON USE THIS COMPANY! There are other options I emplower you to use them. This company is a nightmare. My family had a shower lever break and left the water ON. I was forced to turn the main water off to the house. A family without water is certainly an emergency. I called our home warranty who gave us this contractor. I called Do It Right Plumbing within 45 minutes of my work order to try to schedule an appointment ASAP. This is supposed to be a 24/7 company who handles emergencies. I called 2 times within an hour and couldn't reach them so I left a message. I waited another hour and finally got a hold of their unbelievably rude representative Linda. She said she would look up the order and call me back. An hour later, nothing. So I returned my call in which she rudely and aggressively told me she knows my situation. got my message, was working on scheduling, and would call me back. I GOT NO CALL ALL DAY! This company BLATANTLY ignored a family with an urgent need. This was an immediate red flag! I immediately looked this company up online and saw multiple similar reviews. I called my home warranty and requested a change in contractor. I am so thankful I saw the signs. The new company Gecko, came out promptly and handle my situation with SERVICE and QUALITY.

I will never allow someone to provide me a service who doesn't have any sense of empathy, attentiveness, service, or compassion towards it's clients. There are always other options and someone who is working hard to provide for themselves and family. Someone who appreciates the work.