DMC Plumbing & Heating

Rachel M.

My home warranty company set me up with this company to help with a noise that's been coming from my central air conditioning unit. I set an appointment for a Friday. Their time frames are from 12-6 they will call 30 minutes before. Ok fine. I took off of work to make sure I would be home if they were to come during the earlier half of this time frame. They never call and never show up. I call the office and now it's closed so I leave a message. I call them today asking about what had happen. The lady on the phone told me they canceled my appointment because they don't service my town... mind you I gave them my address when I set up the appointment with them a 5 days prior. Why did they not tell me I was not in their service area on the day they set my appointment. And why did they not call me prior to my appointment to let me know they were going to cancel so that I didn't sit home all day waiting for them !!! I feel as though this is awful customer service. I didn't even receive an apology... just that I should contact my warranty company for a new company .... just lovely how they treat people ...

Lisa J.

You can't talk to anybody!! 2 days and unable to speak with a human.. just a machine. How can they offer 24 hour service when you can't talk to anyone?

Gergely O.

I have an AHS warianty. The DMC is them contractor.
I had problem with the furnace and the air conditioner.
The mechanic did not appeard in the time, it happened couple of time.
My tenant was not too happy.
If the contractor change the main unit they need to have permit to do the installation. If they finished the work they must to inform you ""The permit is OK""
I this case the contractor did not inform me aboult the status of permit. My friend, my estate agen and me asked them many times but we had not get ansver. They do not ansvered our any e-mails for weeks.

Nicole M.

Great Company, Great Staff, Highly Recommended. The moment the call was answered till when the technician arrived with manners, Respect and shoe covers. Gave me options to choose from and fixed the problem and left work site cleaner then before.

Gustavo C.

I needed a repair for a furnace and was put in contact with them via American Home Shield. The order for repair was placed in February. It is now May and company has yet to come to the home to visit. They already charged me for the service fee and lied to American Home Shield that they came out to repair although access is via a locked basement so they would not have gained access. They are unreliable and every time I call they never seem to know what is going on. Avoid them at all costs.

Ashi S.

tried calling them to fix my boiler, they were unable to reconnect 2 wires, call some other plumber, these are amateurs

Joe M.

Home warranty company set me up with DMC. They lived up to their reviews. Booked an appt a week in advance. Tried confirming with them, no answer no call back. Took a day off feom work and they were a no show and didn't respond to numerous calls. No wonder why they are used by a home warrant company. No paying customer would use them.

Ivy L.

I used DMC to install a new 50 Gal water tank based on the good review written here and conversation i had with the technician that gave me the quote. They seem professional and honest, don't fall into the trap! 2 months after the installation i started having problems with hot water. I own a multifamily and the technician never mentioned anything about gallon i should get for the new tank. He told me if the current 50 gal tank is enough for all families that i should stick with 50 gal tank. I was talking to other people who owns multifamily they all said i need at least 75 gallon for 3 family dwellings. So long story short, couple months after the installation tenants complaint about insufficient hot water in the apartment. So I called DMC for someone to come over and check. The technician told me nothing is wrong with the tank so he moved up the temperature hoping the problem will go away but it didn't. I was charged a service fee. Two weeks later i called them again and reported the same problem. I told them that this time i was not going to pay a dime as they never fixed the issue. So they sent someone who i think is less experienced because he told me the same thing that the first person came. He upped the temperature to C this time and left after being there for 5 mins and of course the problem didn't go away. I called them again and this time they never responded. So in conclusion don't use this company as they're unprofessional and inexperienced. They tried to get away with mistakes they caused.

Aldrin R.

To fix a small leaking value which should have costed me only $124, I ended up spending $724.
- Had to spend $724
- They opened my bathroom walls
- Gave me a quote of $900 for fixing the leak
- They gave an additional quote of $4800 for replacing the entire plumbing which was not needed.

I trusted DMC as a professional company and called them for inspecting a water leak in my basement. This is a 35+ year old company and it was sad to see that the technician was not an expert. For every decision, he had to call his superiors for solutions who suggested solutions without even looking at the problem.
35+ year company technician didn't even have the basic tools like flashlight, proper wall cutting tool or Borescope camera.

The technician after inspecting the leak told me that the leak was due to a broken pike in the 1st floor bathroom and need to cut open the wall, after opening the wall he said to fix the leak I need to first fix the main water support and charged me $600 for doing it.
Later on, he said the leak was from the 2nd floor bathroom and need to break open the 2nd floor bath room. After opening the 2nd floor bathroom he said the leak in between the beams running between 1st and 2nd floor bathroom and told that the entire floor need to be opened(gave me a quote of $900) to fix it.
Later he suggested me to change the entire plumbing system instead of fixing only the leak, suggested me to change the entire plumbing for both the bathrooms. He quoted me $4800 for doing the complete change.
I felt something was suspicious and decided to give a look on my own, noticed that the leak was a small leak with the flush valve outside the wall(fix costed me only $124).
I would not recommend them to anyone, they speak very sweetly making you feel they are right. This will be my last encounter with DMC Plumbing and will never suggest them for anyone.

Laura S.

We needed several things done.. kitchen sink fixed, bathroom toilet checked, central air serviced, etc. The service person, Kevin, was great!! Professional and courteous and worked hard to make sure that our kitchen sink was in great working order. I didn't give 5 stars because it took too long to get a call back. That is my only complaint, the service person was excellent and knowledgeable and we will use this company in the future!